Lexus of Cerritos - Service Center

Sarah Ventresca is excellent. She knows me. She knows my vehicle. And she is very good about reviewing my service history and recommending the right services to be performed. You can tell she cares about he vehicle. And she is very good about reviewing my service history and recommending the right services to be performed. You can tell she cares about her customers and she works hard to be sure everything is done well. More

Dorothy is the best, if Lexus of Cerritos in their pursuit for excellence found Dorothy they got the cream of the crop. Dorothy is at the top in experience, she know the cars she service. She is abl pursuit for excellence found Dorothy they got the cream of the crop. Dorothy is at the top in experience, she know the cars she service. She is able to answer my questions and set my mind at ease. Dorothy has been by Service Consultant for well over ten years. She is the epitome in Customer Service and will go way above the call of duty to help customers in what ever manner she can. She is prompt, professional, knowledgeable, and concerned about my needs. I just know I love Dorothy and she is available for my service needs and know the need for referrals if necessary. Thank you Lexus of Cerritos for Dorothy Lunney. More

Jamie is always delightful to work with. Came in for new master key programming and recalls. It was great that Lexus gave me a free tank of gas. master key programming and recalls. It was great that Lexus gave me a free tank of gas. More

Dorothy is a great asset to Lexus of Cerritos! She is personable yet professional. She has made dealing with Lexus an easy process and every time I need service, I request Dorothy. I recommend you do the personable yet professional. She has made dealing with Lexus an easy process and every time I need service, I request Dorothy. I recommend you do the same! More

Dorothy is fast, professional and responsive! Not only did she provide exceptional service for my car, she gave my daughter snacks (from her private stash). did she provide exceptional service for my car, she gave my daughter snacks (from her private stash). More

Came in for 30,000 mile check. No waiting, Dorothy was on the drive and recognized me immediately, greeted me, and efficiently had me on my way. She gives the impression of being a caring person. Always a pl the drive and recognized me immediately, greeted me, and efficiently had me on my way. She gives the impression of being a caring person. Always a pleasure to work with her. More

Dorothy made my visit very pleasant. She offered a loaner car or a shuttle to the mall, which I opted for the shuttle to the mall. I was 30 minutes late for my appointment and she made me feel at ease. The car or a shuttle to the mall, which I opted for the shuttle to the mall. I was 30 minutes late for my appointment and she made me feel at ease. The driver, Dante, was terrific too. The nearest dealership to my house is in Glendale. Because of Dorothy and Dante, I do not mind driving to Cerritos for service. More

Dorothy has excellent customer service. I am very happy with service. She helped me understand what was going on with my car. She was very timely with completing service of car. with service. She helped me understand what was going on with my car. She was very timely with completing service of car. More

I have a 2008 Lexus es 350 I purchase my car at Lexus of cerritos every since I have been working with Dorothy Lunney She is an excellent, friendly, caring person to work with. Dorothy is The reason I k cerritos every since I have been working with Dorothy Lunney She is an excellent, friendly, caring person to work with. Dorothy is The reason I keep coming to Lexus of cerritos and I'm happy with the customer service More

Dorothy Lunney has always given me the greatest service. She goes above and beyond what is expected. I once was stranded and she had me picked up and taken to the Dealer. You are very lucky to have her re She goes above and beyond what is expected. I once was stranded and she had me picked up and taken to the Dealer. You are very lucky to have her represent Lexus, I would certainly recommend a Lexus to my friends due to Dorothy. More