Lexus of Cerritos - Service Center

One extra that came with my car at no extra charge that i truly enjoy is Dorothy Lunney. I enjoy Dorothy simply for what she is ,She's friendly ,honest and best of all a true professional .Dorothy has take i truly enjoy is Dorothy Lunney. I enjoy Dorothy simply for what she is ,She's friendly ,honest and best of all a true professional .Dorothy has taken the stress out of going to the dealership.Now my trips to the dealership feel simply like just visiting a good friend, A friend that care's and one that i care for. More

I want to compliment my Service Consultant Dorothy Lunney. I have been an Lexus owner for 20+ years and when the lease expired on my ES 300 a couple of years ago I decided to try your pre-owned inve Lunney. I have been an Lexus owner for 20+ years and when the lease expired on my ES 300 a couple of years ago I decided to try your pre-owned inventory, well things didn’t go as smoothly as I had hoped, needless to say, I was quite frustrated. But I believe that it’s not the problem that causes a customer to no longer patronize a business it’s how the problem is handled. Dorothy helped make an otherwise stressful situation pleasant. She went above and beyond to ensure my needs were met, not just on that occasion but with all visits to the service department whether routine or otherwise. Dorothy Lunney and employee’s like her are the key to the success of any business. Because of Dorothy I will continue to be a loyal customer of Lexus of Cerritos. More

Jimmy always receives me with smile & taking prompt action for service job done . even more he tried hard to find lowest cost for servives requested . Wynn action for service job done . even more he tried hard to find lowest cost for servives requested . Wynn More

The people at Lexus of Cerritos have been very helpful and have gone above and beyond to take care of me for example I took my car for service and Mr. Lee saw I had a scratch that my daughter put on my do and have gone above and beyond to take care of me for example I took my car for service and Mr. Lee saw I had a scratch that my daughter put on my door and he ask to take it to the detail shop and in 5 min the care was back the scares where gone. Thanks Mr. Lee More

Amy and Sarah were especially helpful in getting my car serviced, keeping me informed and getting my car finished in a timely manner. They were quick efficient and curteous. serviced, keeping me informed and getting my car finished in a timely manner. They were quick efficient and curteous. More

I came in about 45 minutes before my appt time but Jaime took care of me right away. Was told a 1.5 hr wait time but it took less than that and I got out of there early. From previous experiences with other took care of me right away. Was told a 1.5 hr wait time but it took less than that and I got out of there early. From previous experiences with other dealers, this rarely happens so I was very pleased. More

My mother, sister, and grandmother all own Lexus' and go to Brian for all of their service problems. I actually own a '95 Camry and used to go to the Toyota dealership until my service consultant of over 1 to Brian for all of their service problems. I actually own a '95 Camry and used to go to the Toyota dealership until my service consultant of over 10 years moved locations. I recently switched to Lexus of Cerritos for service because I kept hearing from my family how great Brian was. I just took my car in the other day for routine maintenance and was very pleased with the great service Brian offered. I didn't have to wait very long at all to see him as he was right on schedule. He is very friendly and personable and made the overall experience very easy. He even included an oil change coupon to help save me money. Overall I was very pleased with my first Lexus visit. Their coffee machine was pretty neat and I got a lot of work done in their office space. Thank you Brian and Lexus for being so accommodating! -a happy '95 Camry owner More

Sarah is just delightful, so friendly and so courteous. Also, remembers our names, and our dog's name of Ruby Mae. She loves Ruby Mae, as she is a "dog person" So helpful in getting our part that flew Also, remembers our names, and our dog's name of Ruby Mae. She loves Ruby Mae, as she is a "dog person" So helpful in getting our part that flew off on the highway ordered and then put on while we waited just 15 minutes! It was awesome!! More

Good prompt appointment without prolonged waiting time. Good refreshments while waiting. Great car loaner program that is wonderful. Good communication with Sarah, the service representative, who is extrem Good refreshments while waiting. Great car loaner program that is wonderful. Good communication with Sarah, the service representative, who is extremely professional. Great car wash available! More

I went to Dorothy on the recommendation of my mom. I've been to Cerritos Lexus twice now and will come back. Dorothy is very friendly, professional and helpful. been to Cerritos Lexus twice now and will come back. Dorothy is very friendly, professional and helpful. More