Lexus of Cerritos - Service Center

Lexus of Cerritos is the BEST because of there employee Dorothy Lunney. She always listens to what I have to say about my car and gets my car fixed fast. I recommend this dealer to my friend and family mem Dorothy Lunney. She always listens to what I have to say about my car and gets my car fixed fast. I recommend this dealer to my friend and family member. More

Jamie Lee is an amazing service consultant. First, very Jamie Lee is an amazing service consultant. First, very friendly, yet professional approach. Next, very quick and efficient Also, great with update Jamie Lee is an amazing service consultant. First, very friendly, yet professional approach. Next, very quick and efficient Also, great with updates and honest recommendations To conclude, terrific overall service, makes u feel "wanted" Thank you Jamie! More

The service was excellent. Dorothy really assisted us in a respectable way and was very friendly. I would definitely come back to the dealership for any car needs whether its for sevice or to buy/trade an a a respectable way and was very friendly. I would definitely come back to the dealership for any car needs whether its for sevice or to buy/trade an automobile. I would tell my friends to visit this fine establishment. Dorothy made sure I was comfortable during the time I was there, from beginning to end. More

The dealership has done an excellent job in maintaining my car. They have stepped up and suggested items before they become a problem. All in all they have provided an excellent customer experience. my car. They have stepped up and suggested items before they become a problem. All in all they have provided an excellent customer experience. More

I brought our 2004 RX330 back for a recall and service. Jaamie took care of us immediqtely and was very polite, and contacted us on other items that needed attention. We picked up our vehicle the next mor Jaamie took care of us immediqtely and was very polite, and contacted us on other items that needed attention. We picked up our vehicle the next morning. More

Lexus of Cerritos value their customers at the top tier and I am really grateful and satisfied with the service I received from this branch. Specifically, Dorothy Lunney is one of the most enthusiastic, up and I am really grateful and satisfied with the service I received from this branch. Specifically, Dorothy Lunney is one of the most enthusiastic, upbeat, and reliable service consultant I've ever had. She keeps me up to date with the status of my car and she assures her customers that top of the line quality of work is her priority. I am looking forward for more years of great service from Dorothy. Thank you so much for that extra care and I am looking forward for more of your dynamic service! More

Jeanie Williams is always pleasant and extremely informative of Lexus and its services. Always eager to assist me in whatever my need is. She greets customers with a smile and her customer service q informative of Lexus and its services. Always eager to assist me in whatever my need is. She greets customers with a smile and her customer service qualities are excellent!!! It is a pleasure coming to Lexus of Cerritos because of employees like her. More

When I first got my IS350 from Newport Lexus, i thought, this place looks like South Coast Plaza, nice, clean and tight up keep. Although I liked the amenities there, the drive is just way too far to have r this place looks like South Coast Plaza, nice, clean and tight up keep. Although I liked the amenities there, the drive is just way too far to have regular maintenance done. Never thought of going to Cerritos Lexus until my friend introduced me to Dorothy Lunney. That was almost 5 years ago and i'm still with her now. She makes me feel right at home, tells me whats wrong with my car, explaining in detail, what i need done, what is necessary and giving me a price to go along with that service. She never tries to force anything on me..AT ALL. She lets you decide what you want and need at the moment without giving you that uncomfortable pressure you get from sales people. Basically, what I'm saying is, she doesn't xx around, tells it like it is, but with that loving and caring demeanor. Since day one she's treated me like her own and has always made it personable by remembering my name. Overall, she makes my experience a memorable one every time i go in for something. Do i recommend Cerritos Lexus for service...yes. Do i recommend going to Dorothy Lunney when you go to Cerritos Lexus...a MUST! More

I have rated the dealership with a high rating because of the wonderful service that I receive from Debbie. Every time I speak with her I learn something new and I feel as if she really appreciates me as a c the wonderful service that I receive from Debbie. Every time I speak with her I learn something new and I feel as if she really appreciates me as a customer and she strives to provide quality service. I absolutely LOVE Debbie. Thank you Debbie for making my service visits less like a tedious chore and more like a visit with a friend! More

I am very satisfied to be with Dorothy. She is very kind I am very satisfied to be with Dorothy. She is very kind and explained many part of my car. In addition, makes me to understand future works related I am very satisfied to be with Dorothy. She is very kind and explained many part of my car. In addition, makes me to understand future works related to my car. More