Lexus of Cerritos - Service Center

Everyone involved in this standard service visit, but especially Mr. Lee, was cordial, competent, and prompt. His commitment to the customer is clear, and I certainly appreciated it. especially Mr. Lee, was cordial, competent, and prompt. His commitment to the customer is clear, and I certainly appreciated it. More

I've been with Jamie Lee for many years for both my '02 IS and '04 RX. He has always shown the utmost interest in my concerns and issues. Recently I had some front end bushings done after the service T IS and '04 RX. He has always shown the utmost interest in my concerns and issues. Recently I had some front end bushings done after the service Tech found some broken bushings. After returning the free loaner car, Jamie took me back to the service bay and had the Tech show me the parts that were broken. That gave me confidence that the service people are looking out for all your cars needs. If something doesn't need changing, Jamie has also told me too. I've been with Lexus of Cerritos since I've purchased my cars. Great sales staff, clean waiting room, loaner cars and good reliable service. More

Jamie was attentive and the work was done well in a timely manner. Today I went to this Lexus dealer to get my 10,000 mile complementary oil change. timely manner. Today I went to this Lexus dealer to get my 10,000 mile complementary oil change. More

I took my 2010 Lexus rx350 in for service today and was surpised how nice everyone treated me. I had my first service done at South Bay Lexus and had to wait an hour for someone to tell me that I didnt nee surpised how nice everyone treated me. I had my first service done at South Bay Lexus and had to wait an hour for someone to tell me that I didnt need an oil change. I was furious!!! Jamie Lee couldn't believe what happened and took full initiative to make sure my car was taken care off. Jamie lives near my hometown so he understands how inconvienient it is to bring my car to Cerritos for service. But after the speedy and friendly service I recieved even during the busiest time of year, I can't imagine taking my car elsewhere. Thank You Mr. Lee and keep up the good work! More

Cleo is a exceptional sales man that I appreciate helping me in the purchasing of my lexus. I appreciate his kindness and patience and also his dedication to his work. me in the purchasing of my lexus. I appreciate his kindness and patience and also his dedication to his work. More

jimmy was easy to talk to, friendly, and really helpful. he explain everything to me and was really patient. i would definitely come back and recommend him to others. he explain everything to me and was really patient. i would definitely come back and recommend him to others. More

There are several qualities that I look for when choosing a dealership including friendliness, candor, and competence. I was very happy with the total experience in dealing with the service department. Jimmy a dealership including friendliness, candor, and competence. I was very happy with the total experience in dealing with the service department. Jimmy Chuong is very engaging and responsive to any and all questions or concerns about the service being performed on my Lexus. I would recommend Jimmy Chuong to others without reservation. More

Made an appointment with Jamie Lee for Service, requested an RX for loaner for Saturday Dec. 2. Came in RX was available, very friendly and helpful. Got me through the service with no problems and very fas an RX for loaner for Saturday Dec. 2. Came in RX was available, very friendly and helpful. Got me through the service with no problems and very fast. Loaner RX was great!! I have dealt with Jamie Lee for 3 years and always very helpful and outstanding service. More

If you need service for your Lexus, I recommend you go see Dorothy Lunney at Lexus of Cerritos! She will greet you with a smile and make you feel like family. Most of all, she will tell you straight wha see Dorothy Lunney at Lexus of Cerritos! She will greet you with a smile and make you feel like family. Most of all, she will tell you straight what your vehicle needs to keep you safe on the road while making sure you are not paying up the you know what :-) This is our 3rd Lexus and we keep bringing it back to Lexus of Cerritos because of Dorothy and the top notch team there. More

I bought my 1992 Lexus SC 400 from Lexus of Cerritos in 1991,and I have been driving it ever since. I have no plans for trading it in - ever. As far as I am concerned, my Lexus will be in my funeral cort 1991,and I have been driving it ever since. I have no plans for trading it in - ever. As far as I am concerned, my Lexus will be in my funeral cortege. My Lexus has been serviced at Lexus of Cerritos always, never anywhere else. That, I think, is the best testament I can make of the competence, reliability and courtesy I have experienced at Lexus of Cerritos. Dorothy Lunney has been my service representative since she arrived at Lexus of Cerritos. By now I think of her as my friend, as well as an extraordinarily efficient agent for my interests. Dorothy understands my attachment to my car. On occasion the cost of repairs for my twenty year old car can be quite high, but I always know that the recommended repair is necessary, and that Dorothy has made sure that the charges are fair. Dorothy seems able to handle any problem. Some years ago I was driving a loan car while we waited for necessary parts. I drove the loan car to USC's Univerity Medical Center to see my doctor because I was feeling unwell. My doctor promptly consigned me to the hospital, leaving my loan car parked in the Hospital parking garage. Somehow Dorothy, working with my husband, marshalled drivers and cars to get the loan car out of the parking garage, get my car home to my garage and the loan car back to Lexus of Cerritos. That isn't just competence, it is grace under pressure. And that's my friend, Dorothy Lunney. More