Lexus of Cerritos - Service Center

Dorothy Lunney has been my service representative since I bought my Lexus 400H in 2008. She is an excellent representative in that she is *always* extremely helpful, available for questions, personable, rel bought my Lexus 400H in 2008. She is an excellent representative in that she is *always* extremely helpful, available for questions, personable, reliable, and courteous. In addition, she is honest -- which is a rarity these days -- in regard to whatever service my car requires. I know that when I bring my car in, I will always get the best price and service. Dorothy ensures that when I pick up my car it is pristine and has had the necessary service in a timely manner. She always greets me by name, knows the history of my car, never tries to sell me an unnecessary service, and is prompt in returning my calls. It is always a pleasure to bring my car in for service. In addition, I want to add that the entire service staff and sales staff are always friendly, courteous, and helpful. The quality of work is always excellent and my overall experience with the dealership is wonderful. Lexus of Cerritos is an excellent dealership. More

I have known Dorothy Lunney for 7 years now, since I bought my new RX330. Dorothy is extremely knowledgeable in her line of work, she makes sound recommendations regarding the service needed but respec bought my new RX330. Dorothy is extremely knowledgeable in her line of work, she makes sound recommendations regarding the service needed but respects your decision. She displays a good working relationship with her mechanics. The staff is always friendly and helpful. Customers are welcome to hot coffee, tea or bottle water and donuts, bagels with cream cheese and apple/cherry turnovers! It's great! Dorothy is courteous, friendly and provides champion customer service. I am very happy to have Dorothy as my Service Manager! More

Since I purchased my car on April 2007, Dorothy Lunney always made me feel important. She even remembers my special coffee mix everytime I go for my service. She makes sure my car is taken care of for m always made me feel important. She even remembers my special coffee mix everytime I go for my service. She makes sure my car is taken care of for my safety. She's very special; she's like family already. More

We have had Dorthy Lunney as our service representative at Lexus of Cerritos for the past 6 years. She has always been very helpful and is always extremely professional in her dealings with us. Because of at Lexus of Cerritos for the past 6 years. She has always been very helpful and is always extremely professional in her dealings with us. Because of her professionalism, we keep coming back to Lexus of Cerritos for our service needs and to purchase new vehicles. More

Sonia has serviced my Is250 since I purchased it! She has always done a wonderful job keeping me informed and its never been a hassle. I love going to Sonia for my service, I actually look forward to visitin always done a wonderful job keeping me informed and its never been a hassle. I love going to Sonia for my service, I actually look forward to visiting Lexus of Cerritos because of her =) More

I'm a new Lexus owner. Each time I've had to have service Dorothy was my consultant and each time I've had a excellent experience. She makes everything easy. She makes you feel so comfortable and at ease. Ke Dorothy was my consultant and each time I've had a excellent experience. She makes everything easy. She makes you feel so comfortable and at ease. Keep up the great work Dorothy. More

I bought my Lexus from this dealership and ever since the service people and the staf have been very cordial, polite and try their best to make sure that customer care is of the highest order. Jimmy has been service people and the staf have been very cordial, polite and try their best to make sure that customer care is of the highest order. Jimmy has been very helpful in taking care of the mechanical problems and best solutions needed at a reasonable cost. I shall not hesitate to recommend him to my othe Lexus owning frineds to look for him for their service requirements. He has been unassuming and willing to help at the earliest. I appreciate the dealership to have such people on their staff to continue this dealership in the forefront of the Industry. Madhusoodan H. Bhatt. More

I have worked with Jamie over the years with several different vehicles, he know his business and always has my cars done on time and clean when i pick them up. It has been a pleasure working with him, different vehicles, he know his business and always has my cars done on time and clean when i pick them up. It has been a pleasure working with him, would recommend him to anyone needing work on thier Lexus. More

Jaime Lee is the best service representative I have ever worked with. He is always very courteous, friendly and extremely helpful. I continue to use this dealership for servicing because of the level of se worked with. He is always very courteous, friendly and extremely helpful. I continue to use this dealership for servicing because of the level of service he exemplifies. More

I have worked with Jamie on the two visits I have had with this dealer and he is exceptional. I am always a little reluctant of Dealer Service Centers, but Jamie made it clear he was there for good cust with this dealer and he is exceptional. I am always a little reluctant of Dealer Service Centers, but Jamie made it clear he was there for good customer service and to make sure I was satisfied with my visit. I was..on both occasions. He identified the work that he recommended and then did not push but worked with me to identify what I wanted done and he was pleasant and ensured I was satisfied. Everyone should work with Jamie. Of all the dealerships I have ever worked with, this experience and Janmie are by far the best. More