Lexus of Chandler

I have been bringing my 2015 Lexus GS 350 F sport here for service for 8 years. I've heard squeaking in my brakes for 2 of those years. For the last 5 or 6 oil changes and service maintenance i've asked t for service for 8 years. I've heard squeaking in my brakes for 2 of those years. For the last 5 or 6 oil changes and service maintenance i've asked the team to check my brakes. Every single time, Danny Morales would say "they're fine, brakes squeaking is common with your type of GS." Now all of a sudden at my most recent oil change, barely 7k miles later, I get told that both front brakes are so worn down that they're rubbing against the metal of the rotors and the rotors would need to be replaced too. Conveniently, way more expensive than if I just needed new brake pads that could have been replaced 5 oil changes ago. Not only that, 8 of the servos failed, causing A/C to fail. Common problem with the 4th Gen GS models. So common that Lexus Manufacturer extended a customer support program that would fix any vehicle with servo problems leading to a failed A/C FREE OF CHARGE up to 125k miles driven from time of purchase. My car is within the requirements for them to accept repairs and do it for free. Yet Danny Morales would rather avoid picking up the phone and calling the manufacturer and place that responsibility on me and my family instead. His sole contribution was to throw a $4200 bill my way and told me to call the manufacturer directly. I highly recommend everyone to take their Lexus vehicle to a different dealership for your service needs. These guys are sketchy, a rip off, and do not care about your pockets or your SAFETY on the road. They will take advantage of you if you are young and do not have your best interests in mind. Danny tried to charge me $1200 for spark plugs once. I loved Lexus and I wanted to stay in the Lexus family. However, due to my recent experience with Lexus of Chandler, I hopped over to BMW instead. Better customer support and CARE. I do not care if I have to pay the premiums of owning a BMW vehicle for that. I would like the peace that my dealership has my back and is looking out for my best interest. That is not the case at this dealership or with Danny Morales. So run. Buy your car somewhere else. More

Scott Lane was great to work with. He kept me informed through the entire process. I had a great experience and I love my new Lexus. He kept me informed through the entire process. I had a great experience and I love my new Lexus. More

If you like no-pressure intelligent and polite atmosphere you should enjoy buying your car at Chandler Lexus. you should enjoy buying your car at Chandler Lexus. More