Lexus of Chandler

Worst treatment I have ever had Coming in to the dealership my advisor was out sick. No big deal, so Brett helped me. Here are the things i remember about the appointment. 1.) I aske Coming in to the dealership my advisor was out sick. No big deal, so Brett helped me. Here are the things i remember about the appointment. 1.) I asked if the annoying seat-belt indicator could be turned off or down in volume as it annoys the heck out of me. The service advisor proceeded to show me how my seat-belt worked as if I truly didn't know how my seat belt worked. Basically he took my question and used it as a reason to treat me like I was a moron. 2.) I asked about updating the mapping software in my Lexus RX and the advisor told me that they only do this once per year in November and its 189 dollars. Then he lifts up his cell phone, shakes it at me and says "this works just as good". So do you think I didn't know that before I dropped 4k on a navigation system. I was totally insulted, He basically implied I was stupid for buying a navigation system with my Lexus. Then when I asked him how long the appointment would take he said about 1.5 hours. I responded with "oh, i wasn't anticipating that as the lady on the phone last night said about 30 minutes." and he responded with "Nothing gets done in 30 minutes." As if I am supposed to know how long it takes to rotate tires. Lastly to top it all off, as I, my 8yr old son and wife walked out to the loaner car the kid pulling my vehicle around backed into my wife. The other kid who was doing the walk around stopped him and said "dude you need to be more careful", the kid driving the car said "dude the back up sensor didn't go off". I don't know about you but it scares me when the employees of a car dealership don't know how to operate cars. I did speak to the service manager at the dealership when I went to pick up my car and he offered my a free oil change. I think they must have thought I was poor and really didn't want my business. More

I was in the market for a good used vehicle with low miles. I had my eyes set on a couple 2013 pre-owned Chevy Impala's that Lexus of Chandler had on their lot, visiting this dealer was a direct effect miles. I had my eyes set on a couple 2013 pre-owned Chevy Impala's that Lexus of Chandler had on their lot, visiting this dealer was a direct effect of shopping around online. I booked a appointment from Shannon to try out a couple of the Impalas and test drive. Upon entering the dealership I was greeted by Shannon and then referred to my salesman, Robert James, upon being greeted they were extremely friendly. We went out to the lot and briefly scanned over a list of the pre owned cars. We found the Impalas I was looking at online, I decided to test drive the black Impala with LTZ trim. Unfortunately, I cannot afford a lexus, so the chevy workhorse will have to do :) The ride was smooth and strong, I like large sedans with a good engine, my previous car with a 2006 Nissan Altima with the V6 engine and leather trim, I'm spoiled by V6 power, I cannot drive a 4-banger! We went into his office to run some numbers, the initial price they were offering was AMAZING! I'm very knowledgeable when it comes to buying cars, the pricing was extremely consistent with the Kelly Bluebook and Truecar.com. I've never been to a dealership that offered straight up, no BS no haggle pricing! I slapped down my generous down payment and Mr. James immediately went to work and ran some numbers for me that was awesome. I bought the car there on the spot! The only part that took a long time was picking a bank to lend to me, I had a big down payment, not a big credit score, eventually they found a bank to step up for me. Again I was buying a chevy impala, not a lexus, my loan is probably 1/4 as much as a lexus loan. :) Not the dealers fault, no worries! Signed the paperwork, drove the car home that night. I realize a Impala isn't the most glamorous car, but wow, a lot of car for the money. V6 engine with 300 horsepower on tap, leather, bose sound system, all for under 20 grand (this is including tax, title, fees) 2013 model, low miles! Mr. James put me in a good reliable workhorse to haul me to and from work with a extremely affordable monthly payment. In a country dominated by foreign cars and reliable rides like Honda and Toyota, I would gladly trade out some fuel economy for a big powerful American car with some horsepower and attitude. I'm still averaging close to 30 MPG. Not bad at all! Thank you Lexus of Chandler for providing me with the best car purchasing experience I ever had, you are all amazing, maybe after a couple promotions at the job I'll come in and buy one of your Lexus's. :) More

Let the buyer beware! Nice dealership, nice people, GREAT ACTING! Bought a used vehicle from salesman Bill, he was an ok salesman but was not very knowledgeable or forthcoming about the vehicle being GREAT ACTING! Bought a used vehicle from salesman Bill, he was an ok salesman but was not very knowledgeable or forthcoming about the vehicle being considered. He was masterful at skirting issues and giving assurances, one of which were necessarily accurate. When discussing the warranty on the vehicle he was very none committal finally relenting that it had a implied warranty. And it was said that the vehicle was in proper working order and had passed a many point safety inspection. In the short test drive the vehicles faults could not be discovered. It was understood that the vehicle had a 15 day, 500 mile return policy according to Arizona Law. When I returned the vehicle because it was making unusual sounds in the front end I was told that the shocks and struts were bad and they were not covered under this law. They said they would repair the vehicle for a little under $1000. I explained that I would not pay that price and in fact under Arizona Law I should not have to pay more than $25. After speaking with the sales manager Bernie Wahl a few times he told me it was not covered under the warranty but he would check into it. Later he called me and offered to fix the vehicle for $450. I than explained to him that I would rather take my chances with the Attorney Generals Office and he said that was fine. A little while later he called and we had further discussions and we settled on $200 for the repairs and I agreed because I am not capable of arguments and disagreements like this. I am a Senior Citizen, Veteran, and Disabled. I cannot believe they were more concerned with a few dollars than they should be with someone's safety. In conclusion, before you buy any used vehicle from them have it thoroughly checked out by another party as they have proven they cannot be trustworthy in the safety inspections or words. More

I went into the dealership to look at a pre-owned Kia Sorento. I called to make an appointment and upon arrival, I was greeted by the person that I had talked to. However, I was handed off to a differe Sorento. I called to make an appointment and upon arrival, I was greeted by the person that I had talked to. However, I was handed off to a different salesperson (Brian) which I thought was strange. After Brian and I returned from the test drive, my trade was evaluated. Brian went to great lengths to demonstrate how aggressively his car was priced and how the dealership didn't use KBB or any other pricing methods to price their cars. Brian showed me a list of comparable cars available in the area to show how their car had the best price. After Brian presented me with the proposed deal, I informed him that I was looking a car that was not on his list of comparable cars in the area that had fewer miles, similar equipment and a lower price. I also informed Brian that the dealership offering that car offered me $4500 more for my trade. Brian went to the office and returned with a KBB assessment (?) of my trade and an increased offer on my trade which was still $1500 less than what was offered by other dealership. Not wanting to take less than I had been offered for my trade elsewhere, I left the dealership and purchased the other car. While wrapping up the deal at the other dealership, Brian called to say that Lexus of Chandler would match the offer on my trade made by the competing dealership. By then it was a little late. I honestly feel that Lexus of Chandler was not as objective as they could have been regarding my situation. With all of the car buying aids that are present on the internet, it should have been assumed that I knew the value of my trade. I actually preferred their car over the one that I bought, but I wasn't going to give up $1500 to get it. More

This was my 3rd easy lease renew experience with dealership and happier each year with model/color/ accessory option selections! Service dept. was prompt in scheduling my additional window tinting. dealership and happier each year with model/color/ accessory option selections! Service dept. was prompt in scheduling my additional window tinting. More

Our Sales Advisor Eric was excellent: He took a professional and courteous approach. He had a high degree of vehicle knowledge, was patient with our decision-making process, and explained the new C professional and courteous approach. He had a high degree of vehicle knowledge, was patient with our decision-making process, and explained the new CT200h thoroughly at delivery. Eric and the dealership in general made the deal process smooth, easy, and without pressure. It is exactly the approach I wish all vehicle dealerships would use. More

We have never dealt with any salesperson that we enjoyed more than Kelly. She is wonderful and will be our go to for any further auto purchases. Thanks Kelly for the great service, we are really pleased more than Kelly. She is wonderful and will be our go to for any further auto purchases. Thanks Kelly for the great service, we are really pleased with our vehicle, and you. More

AVOID THIS DEALER. Again, AVOID THIS DEALER. I purchased a late-model pre-owned luxury sedan with low miles. But if you think it was from a respectable & reputable dealership, GUESS AGAIN. My un purchased a late-model pre-owned luxury sedan with low miles. But if you think it was from a respectable & reputable dealership, GUESS AGAIN. My understanding was the vehicle I’d purchased had NO issues whatsoever . NONE. However, once I drive the car off the lot & get it back home, what do I discover? DAMAGE. Plain and simple there is DAMAGE. On the underside of the front bumper. It’s all cracked and sagging and WRECKED. Before I bought it, NO, I did NOT get down on the ground on all 4’s to try & shimmy & wedge myself underneath the vehicle to inspect for structural damage. Is that what you NEED to do before you buy a used car at Lexus of Chandler?!? I mean, isn’t THAT kind of deceptive & unethical xxxx that happens down on the used car lots on Van Buren Street – or on Main Street in Mesa??? Is THAT the kind of dealership Lexus of Chandler is?!? In a word, YES. Because at Lexus of Chandler, I was sold a used vehicle that the general public would all agree was DAMAGED. Furthermore, it turns out that the dealer knew ALL about this damage, but deliberately neglected to inform ME about. Thus, once I discovered the truth, my first day of ownership was NOT spent joy-riding around or otherwise showing off my new purchase. Instead, I went to COLLISION CENTERS to get estimates to repair the DAMAGE – for parts, paints, & labor. For example, Lexus of Chandler itself uses the Penske Collision Center in South Scottsdale. Penske estimated the repair for the DAMAGE to my vehicle at over 2 THOUSAND dollars. That’s 2 GRAND. Who wants to buy a used car for $20K – only to find out that on top of all other expenses, there is an additional $2K – or 10% of the purchase price -- awaiting to be spent to repair secret DAMAGE?!? My car was NOT sold to me as a fixer-upper. It was NOT sold to me as mechanic’s special. It was NOT sold to me as a vehicle requiring any TLC. It was sold to me as a whole and totally complete vehicle in need of NOTHING. Thus I took the car back to Lexus of Chandler and informed the sales “team” of this. The first to “deal” with me was my actual salesman. I say “deal” with me because by this time, though, I didn’t feel at ALL welcome at Lexus of Chandler – I felt like Lexus of Chandler just wanted me to get off their lot -- & STAY off & not bother them with my problems. Thus it came as no surprise when my original salesman ended up SHOUTING at me outside in front of the showroom that Lexus of Chandler would NOT replace the damaged bumper. The salesman SHOUTED – over & over & OVER again – that Lexus of Chandler would NOT replace the front bumper. Like, xxx – should Lexus of Chandler expect customers to stand outside in front of the show room and have their salesman SHOUT at them?!? UNREAL. Accordingly, I had no choice but to take this drama INSIDE -- into the showroom -- where sales director Bernie Wahl was located. Mr. Wahl admitted YES, he knew all about the vehicle’s condition prior to sale. But he insisted the damage was merely “cosmetic.” However, when I further pressed Mr. Wahl as to why this two-thousand dollar’s worth of “cosmetic” damage had not been repaired prior to offering the vehicle for sale, Mr. Wahl basically stated the cost of the repair would have priced the vehicle outside of the profit margin desired by Lexus of Chandler. My, my, my -- isn’t THAT a pretty pathetic picture? Moral of the story: AVOID THIS DEALER. Who needs the deception?!? Who needs the drama?!? Who needs the DAMAGE?!? AVOID. THIS. DEALER. Signed, George from Old Town Scottsdale More

After researching vehicle prices in several states over the past three months, I found a vehicle that matched my criteria at Lexus of Chandler. Not only did I pay less than I expected, my experience with the past three months, I found a vehicle that matched my criteria at Lexus of Chandler. Not only did I pay less than I expected, my experience with the dealership was outstanding. My sales associate, Kelly Liston, was courteous and professional without exerting the typical automobile sales associate pressure. My meeting with the business manager was professional, brief and expedient. The dealership's manager was friendly and accommodating. The dealership's follow through with me after the sale reassured me that I made the right choice doing business with them. I would highly recommend this dealership! More

This was my third visit to a Lexus dealer in this area. Lexus of Chandler is more than a step ahead. The concierge service couple with what Tom offered was better than the best. The patience, clarity of Lexus of Chandler is more than a step ahead. The concierge service couple with what Tom offered was better than the best. The patience, clarity of information and the ease of making the car buying experience comfortable was great. If I knew everyone in the area that is planning to purchase a Lexus I would recommend Lexus of Chandler and ask for salesman Tom Watson. For concierge service contact Kim Goodman. A perfect match for Lexus of Chandler. More