Lexus of Cherry Hill

Third time Lexus buyer This was my second trip to the Lexus dealer with Viral as my salesmen. He is extremely knowledgeable, friendly and no pressure. My experience with Vir This was my second trip to the Lexus dealer with Viral as my salesmen. He is extremely knowledgeable, friendly and no pressure. My experience with Viral and the dealership was nothing but positive. Everything went so smoothly. You can't go wrong with a Lexus. More

Ridiculous Want great customer service? Then stay FAR away from these people. They are completely clueless and liars! Purchased a 2014 'certified' Lexus GX. On m Want great customer service? Then stay FAR away from these people. They are completely clueless and liars! Purchased a 2014 'certified' Lexus GX. On my drive home from purchasing my beautiful Lexus I noticed the break pedal was pulsing and at times locking up.Yes thats scary especially when you have 3 kids sitting in the back. Not to mention it runs very sluggish. When my husband got home we took our newly purchased SUV for a test drive, and he agreed that it was not normal and also dangerous. FYI he owns a successful auto repair shop and knows cars well. I didn't even drive my vehicle for a week when it went in for service. They kept it for 2 weeks and gave us the ridiculous story its suppose to be like that! Are you kidding me? So when God forbid I get an accident was that suppose to happpen as well?! My husband took the GX to his shop and did a complete inspection. Certified yea right!!!! He found a leak and remember that pulsing and break locking up? A code came up for it and the brake system was not permorming as it should. If your thinking why didn't he fix it? Thats becasue its under warranty and theres no reason why he should be putting money out for this thing that shouldn't have issues in the first place, we did purchase a certified vehicle trying to avoid this very situation. We went back and fourth with corporate. They called Lexus of Cherry Hill on 3 way and my husband had a conversation with Leo. The service manager. My husband told him what was going on and they need to check it once again! It was agreed that I would bring the vehicle in, get a loaner and they check the code and leak. I drive over there on a rainy morning, in a rush. Keep in mind the dealership is about 30-40 minutes away from my house depending on traffic which there always is no matter what time of day. My daugher had an event at school that I was going to be late for due to me dropping off the truck. So I get there make them aware I'm getting a loaner, they put my in the service office and a man brings in loaner keys. My service guy comes in and says I neeed to stay, let them check out the vehicle THEN IF they find the problem they'll give me a rental! I almost fell on the floor! Are you serious?! That was not the agreement and nor did I have time to be sitting around when I was already running late to my daughters school event. I called my husband already knowing he didn't agree to that. Sure enough he didn't so Mr. Leo was lying. Corporate hasn't been much help and are still waiting to hear from them about what just happened. I eneded up wasting my morning, being late to my daughters event for nothing! These people are something else! DO NOT PURCHASE NOR GET YOUR VEHICLE SERVICED HERE! There is no way my vehicle passed certification, someone traded in my truck, they cleaned it and sold it. There is NO DOUBT in my mind they never certified the truck with it running like it does. I came from a Mercedes Benz and would NEVER deal with this. If you have an MB, stick with it! Check out their reviews on different types of social media , this dealership has issues and is giving Lexus a bad name. More

Lexus RX 350 Lease Good guys....worked through all my issues. Bottom line is I left happy and have been getting the support I need from the sales rep Jon Silva as well a Good guys....worked through all my issues. Bottom line is I left happy and have been getting the support I need from the sales rep Jon Silva as well as tech support from IT and service. More

Lexus of Cherry Hill the only place to buy . The only place to buy your next car. I walked in and looked around . I was greeted by Beth. No pressure from the start. I looked at the models I w The only place to buy your next car. I walked in and looked around . I was greeted by Beth. No pressure from the start. I looked at the models I was interested in. Then , I met my salesperson. He was friendly, positive, no pressure guided me and answered all of my questions. I was impressed no games or gimmicks. Upfront from the start. If you are in the market for an awesome luxury car this is the place. My Thanks to all! More

Great sales and finance team! The team at Cherry Hill Lexus made the leasing of our new 2017 RX 250 a breeze - friendly sales staff and business management. The pricing was very f The team at Cherry Hill Lexus made the leasing of our new 2017 RX 250 a breeze - friendly sales staff and business management. The pricing was very fair and they made the process so smooth it took only a few minutes to close the deal. Thanks for making the transaction so easy! More

Great Experience Every staff member we encountered were well versed on their part in the purchasing of our car. Above being knowledgeable, all team members were profe Every staff member we encountered were well versed on their part in the purchasing of our car. Above being knowledgeable, all team members were professional, helpful and courteous! This was the best experience my husband and I have ever had purchasing/leasing a car! More

Had headlight fail because of moisture This dealership is the worst headlight failed because of moisture would not fix under extended warrenty had to pay $2200 for new light Lexus knows o This dealership is the worst headlight failed because of moisture would not fix under extended warrenty had to pay $2200 for new light Lexus knows of this problem and would not help Go to Lexus in Philadelphia might get better service More

Winter emergency Having a problem with my ES 300 battery holding a charge in the past week with the cold temps. After charging my battery for the 3 rd time I finall Having a problem with my ES 300 battery holding a charge in the past week with the cold temps. After charging my battery for the 3 rd time I finally got it started Sat AM. Drove straight to Lexus with no appointment. Jon Palmer my service adviser said they would check my car latter today ( Sat) but wanted to keep it over the weekend to see if it would start again on Monday after sitting the weekend. Out the door I drove in a loaner. Susprised I got a call about 3:30 that my car was done. Went back to pick up my car. New battery car washed and no charge as my battery was under warranty. Great job Thank you More

Best car buying experience! From the salesman to the financial person to the general manager everyone was extremely accommodating helpful and nice. I would recommend this dealers From the salesman to the financial person to the general manager everyone was extremely accommodating helpful and nice. I would recommend this dealership to everyone More

Clayton Woods did an exceptional job! Clayton Woods spent a great deal of time with us during the purchase of our RX 350. He was extremely knowledgeable and worked very hard to get us the Clayton Woods spent a great deal of time with us during the purchase of our RX 350. He was extremely knowledgeable and worked very hard to get us the best deal possible. He even stayed late to help us move belongings from the old car to the new car and took additional time explaining the operational nuances of the RX350. Very professional. Thanks Clayton. More