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Lexus of Cherry Hill - Service Center

Mount Laurel, NJ

4.8
232 Reviews
Call Service Center (856) 727-1111

232 Reviews of Lexus of Cherry Hill - Service Center

Sort by
January 31, 2024

Service Director Wayne Gross gave $200 cost of repair. When car picked up, bill was double! Insisted that $200 quote be honored. Very reluctantly he changed bill to $200, then stated “I don’t want you to More

by JS
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Wayne Gross
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2024 -

Lexus of Cherry Hill responded

I'm sorry to read about your experience with the service department. We strive for transparency in all our interactions, and it's disappointing to learn we've left the wrong impression. I understand how this could be frustrating, and I'd like to discuss this further. Please reach out at your earliest convenience - Thank you, Jamie Pratt - Service Manager - 856-727-1111 ext 1215

January 27, 2024

Johnathan at ch Lexus took care of my extra key and my remote start from my phone. Very good service More

by Tcbforelvis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan
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Jan 29, 2024 -

Lexus of Cherry Hill responded

It's great to hear Johnathan was able to resolve your key and remote start issues promptly. Thank you for choosing Lexus of Cherry Hill!

December 04, 2023

Received excellent customer service from Ginger when I took my Lexus in for mileage service. More

by Nmfrazier180
Recommend Dealer
Yes
Employees Worked With
Ginger Ruby
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Dec 04, 2023 -

Lexus of Cherry Hill responded

We're delighted to hear that you received top-notch service from Ginger! Thanks for choosing Lexus of Cherry Hill! See you next time.

December 03, 2023

They did routine maintenance on time and got rid of the scratches on the back Lexus emblem More

by Blondsport
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Gross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2023 -

Lexus of Cherry Hill responded

Thanks for the 5-star review of Lexus of Cherry Hill! We are here to help with any future service needs.

November 16, 2023

Jamie is simply outstanding and took care of my Lexus, as always ! She’s the very reason why i bring my Lexus for service at the Cherry Hill Lexus dealership! More

by Marco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Robinson
Report | Print
Nov 16, 2023 -

Lexus of Cherry Hill responded

Marco, it's great to know Jamie provided outstanding service for your Lexus at our Cherry Hill dealership. We appreciate the kind words and look forward to seeing you next time!

November 11, 2023

Great service; attentive, responsive and professional. The complimentary car wash at conclusion of service is great. Jonathan was an excellent service advisor More

by spschaming
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Gross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan
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Nov 13, 2023 -

Lexus of Cherry Hill responded

We're glad to know you had a great experience with our team at Lexus of Cherry Hill! It's wonderful that Jonathan was able to assist you effectively. Thanks for the review and we hope to see you again down the road.

November 02, 2023

Excellent service, reasonable priced and Fred was very knowledgeable overall a good experience.thank you More

by Jmch50
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred service dept
Report | Print
Nov 03, 2023 -

Lexus of Cherry Hill responded

We're glad to know you had a good experience with us at Lexus of Cherry Hill! It's great that Fred was able to assist and provide excellent service. Thanks for your feedback!

November 01, 2023

Prompt and courteous service, proper explanation of services needed Would not go anywhere else for the car More

by nitako4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Eller
Report | Print
Nov 01, 2023 -

Lexus of Cherry Hill responded

We're delighted to know you had a positive experience with our team at Lexus of Cherry Hill. We appreciate your trust in us for all your car service needs!

October 18, 2023

Great staff and service, highly recommend. Overall very satisfied during this visit, and my go to Lexus dealer of choice. More

by Raul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Gross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnathon Serrano
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Oct 18, 2023 -

Lexus of Cherry Hill responded

Raul, we're delighted to know that you had a great experience with our staff at Lexus of Cherry Hill. We appreciate your recommendation and look forward to serving you again in the future!

October 14, 2023

Service with this dealership has always been great. I’ve been dealing with Lexus of Cherry Hill for approximately 18 years. My service rep. Jamie Robinson is fantastic. She always explains what service More

by Rosemarie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Robinson
Report | Print
Oct 16, 2023 -

Lexus of Cherry Hill responded

Rosemarie, we're delighted to know that you've had great experiences with Jamie and our team at Lexus of Cherry Hill over the years. We appreciate your loyalty and look forward to serving you for many more years to come!

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