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Lexus of Cherry Hill - Service Center

Mount Laurel, NJ

4.9
199 Reviews
Call Service Center (856) 727-1111

199 Reviews of Lexus of Cherry Hill - Service Center

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March 19, 2024

I am a long-term customer. Both sales and service at Lexus Cherry Hill are outstanding More

by jreichman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Foos
Report | Print
Mar 19, 2024 -

Lexus of Cherry Hill responded

Thank you for this 5-star review of Lexus of Cherry Hill! We are truly grateful for your loyal business!

March 19, 2024

Very helpful in determining what service my car needed. Very efficient and comfortable waiting area. More

by mxcohenM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Salbo
Report | Print
Mar 19, 2024 -

Lexus of Cherry Hill responded

We're glad to know you found our service helpful and efficient at Lexus of Cherry Hill. We strive for a comfortable experience for all our customers. Thanks so much for your review!

March 14, 2024

I purchased my vehicle from Lexus of Cherry Hill Lexus and get my vehicle serviced with them. Shannon Hicks in the service department is the best! More

by JOI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Hicks
Report | Print
Mar 14, 2024 -

Lexus of Cherry Hill responded

Joi, we're delighted to know that Shannon and our team at Lexus of Cherry Hill have been able to provide you with top-notch service. Thanks for your support!

February 27, 2024

Everyone was very professional and polite. My car was service in a timely manner. Thank you More

by hope601962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Eller
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Feb 27, 2024 -

Lexus of Cherry Hill responded

It's great to hear that your service visit went smoothly! Thank you for leaving the Lexus of Cherry Hill team a five-star review. Until next time!

February 22, 2024

Excellent service on my 2013 Lexus E350 from this dealership and service writer John Joseph. More

by sharonrj2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Joseph
Report | Print
Feb 22, 2024 -

Lexus of Cherry Hill responded

Sharon, we're thrilled John and the Lexus of Cherry Hill Team delivered 5-star service! Thanks for trusting us with your Lexus' needs. Until next time!

February 08, 2024

They are excellent in the very way. The service representatives communication and listening skills are exemplary. More

by casscomp6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Joseph
Report | Print
Feb 08, 2024 -

Lexus of Cherry Hill responded

We're delighted to know that you had an excellent experience with our team at Lexus of Cherry Hill. Thanks for recognizing our commitment to accommodating, communicative service - it means the world you can count on us!

February 02, 2024

Great service from John Joseph & John in service dept. ! Nice to have a liner vehicle. More

by Patricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Joseph & John in Service Dept.
Report | Print
Feb 02, 2024 -

Lexus of Cherry Hill responded

Patricia, thanks so much for the five-star review of Lexus of Cherry Hill! We are glad that John Joseph and John took excellent care of your vehicle. Until next time!

January 31, 2024

Service Director Wayne Gross gave $200 cost of repair. When car picked up, bill was double! Insisted that $200 quote be honored. Very reluctantly he changed bill to $200, then stated “I don’t want you to More

by JS
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Wayne Gross
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2024 -

Lexus of Cherry Hill responded

I'm sorry to read about your experience with the service department. We strive for transparency in all our interactions, and it's disappointing to learn we've left the wrong impression. I understand how this could be frustrating, and I'd like to discuss this further. Please reach out at your earliest convenience - Thank you, Jamie Pratt - Service Manager - 856-727-1111 ext 1215

January 27, 2024

Johnathan at ch Lexus took care of my extra key and my remote start from my phone. Very good service More

by Tcbforelvis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan
Report | Print
Jan 29, 2024 -

Lexus of Cherry Hill responded

It's great to hear Johnathan was able to resolve your key and remote start issues promptly. Thank you for choosing Lexus of Cherry Hill!

December 04, 2023

Received excellent customer service from Ginger when I took my Lexus in for mileage service. More

by Nmfrazier180
Recommend Dealer
Yes
Employees Worked With
Ginger Ruby
Report | Print
Dec 04, 2023 -

Lexus of Cherry Hill responded

We're delighted to hear that you received top-notch service from Ginger! Thanks for choosing Lexus of Cherry Hill! See you next time.

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