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Lexus of Chester Springs - Service Center

Chester Springs, PA

N/A
12 Lifetime Reviews Review Dealership

12 Reviews of Lexus of Chester Springs - Service Center

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August 24, 2018

"Horrible customer service"

- LWinters

My 2015 Lexus said "traction control off, see dealership." I immediately took it to the dealership and it was there for 3 days. I barely got any updates, but eventually was told that it was the water pump. I went to pick up my car and not even 100' down the road it slammed into emergency break and the computer would not allow me to shift to neutral to even have someone push me to the side of the road. It was extremely scary and dangerous. They did not seem too concerned and still do not know the issue.

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Recommend Dealer
No
Employees Worked With
Steve from service
June 29, 2018

"Steve V- Excellent Customer service !"

- Olivialexus

i had an awful experience from a different dealership. After bringing my vehicle to Lexus of Chester springs and working with a Steve V, my mindset about dealerships in general was turned completely around. Steve went above and beyond to make sure I had a positive experience and that everything was taken care of the right way. This dealership has integrity which is hard to come by these days. I will be returning for any future service needs. Thanks steve!

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Recommend Dealer
Yes
Employees Worked With
Steve V
March 11, 2018

"Expected much more from a premium car brand"

- Hema

Witnessed a heartless, rude customer service by Lexus. Had my car fixed with them for the Takata air bag recall. They made me pay a fat amount of money for the rental car service while my Lexus was being fixed and never reimbursed. Want to reach out to the top personnel/s at Lexus to look into this matter and act accordingly.

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Recommend Dealer
No
Employees Worked With
Na
June 12, 2016

"Chester Springs: genuine people solving problems "

- Susie Celek

I have been with Lexus of Chester Springs for several years because the people are genuine and they have always accommodated my busy schedule. Recently, I noticed a funny noise, but being 460 miles away from Chester Springs, PA. I opted to let the local Lexus dealership near my home town in Ohio diagnose Lexi (my car's name) to make sure it was nothing serious. LONG story short and not naming names, let's just say, it was a horrendous and time wasting experience. I initially took Lexi in and got her back 4 weeks and $3,400 later, with the problem not solved. After taking the car right back with the un-resolved issue, it took the dealership another week to re-evaluate my car and came back to me with a $12,000 quote telling me that I needed a new transmission and radiator! This came as a total shock since I have always kept up the maintenance at Chester Springs and Lexi happens to be an LS, the paragon model that Lexus produces . People that drive this car take pride in the performance and its sustainability. Since I thought it was premature to be talking transmissions, I reached out to Lexus customer satisfaction and spoke with Stephanie. She listened to my concerns, was punctual with her follow ups, and upon completing an investigation, she ended up shipping Lexi almost 500 miles so the experts at Lexus CS's could have a look. In less than 24 hours upon her arrival, I got a call from Steve Anderson, in service, informing me that it had been a misdiagnosis, and the $12,000 estimate that the first dealership had given me was not on point and that he would be in touch shortly after they perform a thorough scope. Within a few days Steve's team had found the issue with my car, and fixed it at the tune of $1,200, and had her ready & running perfectly! In a follow up call from Steph, I thanked her for refunding the dealerships initial error, for shipping Lexi to PA and back to Ohio after it was fixed, and expressed my appreciation for handling this matter so professionally. Everyone that know me, knows how much I ? my Lexi Lady, but when the time comes to buy my next car, Chester Springs will continue to get my business and my trust. Thank you again service team at Chester Springs!

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Recommend Dealer
Yes
Employees Worked With
Chester Springs / Steve Andersen
April 07, 2016

"Always an A+ Experience"

- Smiles

I have been using Lexus of Chester Springs service department for three years. From Al who always greets you with a smile to Fred and Steve who are always great and professional and Steve Anderson, the Service Manager who can wow you with his knowledge, their honest professionalism is nothing short of spectacular. Love this dealership!

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Recommend Dealer
Yes
Employees Worked With
Steve Young, Fred, Steve Anderson, Al
April 23, 2015

"There is none better"

- TheY

I have bought 4 cars from this dealership in 5 years. I have referred at least 5. I also have had cars serviced there and recently had one full detailed (by Bruce). There is no better place to buy and have your car serviced. You are like family. They respect you, know the meaning of customer relationships and just plain get it. My car was just detailed and now looks new! I am a Lexus fan, but if I was between Lexus and another brand this dealership would make the decision for me. Tom, Andrew, Amar, Matt, Steve, Scott, Amanda and now Bruce - there are none better.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Matt, Steve, Scott, Amanda all in Service, Amar Patel, Tom Belisari
December 23, 2014

"State Inspection"

- reekirand

Steve was very nice, professional and courteous to me and got me a good vehicle as loaner and got my LX 570 serviced in a reasonably good timeframe.I love coming here and Amanda, Matt are also very nice people and proffessional.I feel in good hands..

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Recommend Dealer
Yes
Employees Worked With
Steve
September 10, 2014

"Servicing"

- dhillon_00

Thanks to Amanda for great customer service.I got my LX570 just serviced, she's very polite and friendly, very customer centric, she makes sure that client gets good loaner cars, keep it up Amanda, very happy to be a Lexus customer.

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Recommend Dealer
Yes
Employees Worked With
Amanda
June 28, 2013

"Went for First Service for LX570. I see that all service..."

- dhillon_00

Went for First Service for LX570. I see that all service people get praised but let me put in a good word for Heather Steyer(Cashier), she is a very Polite and treats clients with a lot of respect.I have been there for car washes before and went this time for first service and Heather has always been very graceful and nice.Lexus of chester springs should know that she is almost a first contact in the service center and so deserves to be praised.

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Recommend Dealer
Yes
Employees Worked With
Heather Steyer
March 30, 2013

"I had the best service experience ever. Steve..."

- Sbrockhoff

I had the best service experience ever. Steve professionalism, caring attitude, product knowledge and commitment net to excellence makes him stand out. He worked hard with Lexus Corporate office to assist me with my situation. He cares and it shows. Lexus of Chester Springs knows what customer is and I would strongly recommend their organization. I have a new transmission and am very happy.

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Recommend Dealer
Yes
Employees Worked With
Steve Young
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