Lexus of Clearwater

It is always a pleasure to take my Lexus in for service. Alex is the best service advisor. She makes sure the required service is always done perfectly and my car is always ready when promised. I highly rec Alex is the best service advisor. She makes sure the required service is always done perfectly and my car is always ready when promised. I highly recommend Lexus of Clearwater. More

Experience with the sales Rep was top notch. Experience with the financial rep was not great at all. I almost walked away. She should know when to take No for an answer. After we had been at the Dealership with the financial rep was not great at all. I almost walked away. She should know when to take No for an answer. After we had been at the Dealership for almost 6hrs her tactics were borderline unethical. More

On March 9, 2021 I bought an NX300. I also bought a service contract to repair/replace tires. On March 19th 2021 I cancelled this service contract as I was within the cancellation time frame. As of to service contract to repair/replace tires. On March 19th 2021 I cancelled this service contract as I was within the cancellation time frame. As of today I have not received a refund of some $960 +-. This refund I was told at the time of purchase it would take up to four weeks. The only reason I gave it two stars was because my salesman (Steve Miskiewicz) was excellent. My advice to prospective buyers is don't buy any service contracts at this dealership you might not be refunded. More

After I had paid $40,000 for a Lexus I received insulting, offensive behavior from sale person in a way that show that he discriminated against older people. Don't go here unless you are under 50 insulting, offensive behavior from sale person in a way that show that he discriminated against older people. Don't go here unless you are under 50. More

I wanted to Purchase an extended Lexus warranty and Install Apple Car play. I Purchased a 2018 NX 300 from different dealership. Car has always been serviced by a Lexus Dealership. Called the serv Install Apple Car play. I Purchased a 2018 NX 300 from different dealership. Car has always been serviced by a Lexus Dealership. Called the service department, 12 noon, to schedule an appointment to add the apple car play enhancement and purchase the extended warranty. No answer -left voice mail. Tried chat line - Response : Customer service is a priority for us please call this number. Tried Text messaging. It took me on a merry go round with Rush and Kevina. No appointment, no information on warranty and would not give name of service manager. I think I was texting with a Bot supposedly with artificial intelligence except these dudes came sans intelligence. At close of business still no return phone call Sent email to customer care, Denise Hayes, and Customer care manager Ken Haines. Heard from Lexus service rep 2 days later(Very helpful). Resolved one issue. Extended warranty different department. Left voice mail for Joshua. Still waiting to hear back. No response to my emails to the Manager of customer care. Not even a courtesy acknowledgment. So sad! More

Frankly, I was not happy with my visit to this dealership. We made a simple request to test drive an RX350 to see how it felt and determine if Lexus was something that we wanted to pursue. Lexus i dealership. We made a simple request to test drive an RX350 to see how it felt and determine if Lexus was something that we wanted to pursue. Lexus is a more expensive vehicle than we normally purchase, and we wanted to see if we felt it was worth the additional cost for us before investing any more time into the process. Rather than getting a set of keys and a tag, the salesperson brought us inside and proceeded to ask us various questions that were nothing more than a fishing expedition to get information. It was a clear sales tactic to control the situation and direct our decision process. I did not appreciate this manipulative approach or the condescending tone, and I was annoyed that my simple request to test drive a vehicle had been set aside. I visited three other dealerships this weekend and none of them took this approach. When I stopped the conversation to remind the salesperson that I just wanted to test drive a vehicle, she reluctantly agreed and asked for my license and insurance. She took those documents and walked away. She was in one area of the floor for about 5 minutes, and I am not exaggerating at all. My wife would suggest it seemed to be much longer. We then saw her walk across the floor to another area while on the phone. She did not look our way to provide any indication as to how much longer it would be or what was happening. My wife and I decided to leave and she went looking for the salesperson, finding her by the copier and learning that she hadn't even made the copies yet. We retrieved our documents and left the dealership. Given the amount of time she spent with our documents, I was very uncomfortable. In this age of rampant identity theft, it is stressful enough to allow anyone access to this information, let alone having them walk around with it for over 5 minutes. I've heard of dealerships using the copy of your license to run a credit report while you are on the test drive. For all we know, the dealership was running a credit report before even allowing us to test drive the vehicle. The entire experience was a flashback to the past when the car buying experience was horrible. More