Lexus of Cleveland

Attentive to detail in keeping customer informed. Cordis and staff did best to make this a good experience. Cordis and staff did best to make this a good experience. More

I leased my 2019 ES350 Lexus for 3 years and 12,000 miles a year. I took my car in for service December 1, 2021 at 20,422 miles. They advised me I needed new tires. I did not believe them so I did n miles a year. I took my car in for service December 1, 2021 at 20,422 miles. They advised me I needed new tires. I did not believe them so I did not purchase tires. March 29,2022 at 22,334 miles I took the car in for checkup because I was going on a trip and did not want any problems. Again they said I needed tires and proceeded to give me a quote. I told them I would not be purchasing tires from them. I went to a tire shop to see what they say. I did need tires. I questioned the mileage and needing tires. They advised me the Firestone Turanzo supplied with the car are tires that are not given a warranty because they are special that are softer rubber for a smoother ride when you test drive it. They don't last longer than 25,000 miles. Checking with Lexus service dept. why they did not advise why the tires were wore out at such low mileage, response, because they see it quite often! This is the 3rd Lexus I have owned and never had this issue in the past. It must be another way for them to sell their "Optional tire and wheel warranty" instead of being honest up front with the customer. Looking at the information brochure on the tire there is no mileage warranty listed. So if you are buying a Lexus, be sure to ask about the warranty Lexus is giving at N/C on the tires and be sure they are not tires that will not last through you lease before you have to buy new tires. I am very disappointed in Metro Lexus and wanted to warn everyone of what they are now doing. More

Was a very good experience with the staff and especially with Ryan took his time to explain and walk me through every detail even after closing time stay xtra time with me and my wife to walk us through eve with Ryan took his time to explain and walk me through every detail even after closing time stay xtra time with me and my wife to walk us through everything. Very happy with my 2015 lexus, love it. Thank you again. More

Working with Kevin is the reason I keep coming back to Metro Lexus. He's upfront, honest, and responsive. Always willing to help and great to work with! Metro Lexus. He's upfront, honest, and responsive. Always willing to help and great to work with! More

I have been a customer for many years, and would recommend this dealer ND Kevin McGuire to all my friends and family. He is responsive to my concerns, thorough, and professional. Well done Metro a recommend this dealer ND Kevin McGuire to all my friends and family. He is responsive to my concerns, thorough, and professional. Well done Metro and Kevin! More

Fabulous service. Prompt and thoughtful. Reassuring and thorough with SUV mechanical review. Pickup and return driver a true gentleman. Prompt and thoughtful. Reassuring and thorough with SUV mechanical review. Pickup and return driver a true gentleman. More

Matt is a great salesman and the dealership is top-notch. They always go out of their way to find me the car that I want. They always go out of their way to find me the car that I want. More

Jessica has been an absolute pleasure to work with. She has stayed on top of our not so easy to find car hunt and kept us updated every step of the way! She has stayed on top of our not so easy to find car hunt and kept us updated every step of the way! More

I have worked with Kevin for over 20 years at Metro Lexus. Although I love Lexus, the primary reason I return to this dealership is because of Kevin. He is a true professional, always helpful, knowle Lexus. Although I love Lexus, the primary reason I return to this dealership is because of Kevin. He is a true professional, always helpful, knowledgeable, and goes above and beyond the call of duty. I continually recommend friends to Kevin and they always walk away happy. More

Our experience with Jessica and the team at Metro Lexus was great . I will definitely return. was great . I will definitely return. More