Lexus of Cleveland

I had a very pleasant experience buying my car from them. I showed up just after they were closed and Rami stayed and helped me for 45 min off the clock to get my purchase started. There were a few days in b I showed up just after they were closed and Rami stayed and helped me for 45 min off the clock to get my purchase started. There were a few days in between then and when it was ready to be picked up due to an issue that needed repaired. He kept me updated the whole time through text, email, and phone calls. Also Denae in finance was so incredibly nice and friendly, she was so easy to talk to. She also explained every step of the process and what exactly I was signing for on each page. When she explained all the diff extra options for my purchase such as gap ins and extra warranty etc I felt no pressure from to buy them. This was probably the best experience of buying a car I've ever had. More

My situation was unusual because of the virus problem. The virus situation caused a 7 month wait for the care to arrive, which lead to some confusion on both sides, me forgetting about settling on a RX350 The virus situation caused a 7 month wait for the care to arrive, which lead to some confusion on both sides, me forgetting about settling on a RX350 after so few RX450h's were available, and Rami forgetting to leave the ArmorAll selection box blank until I made me decision about it. This should be taken into consideration for the oversights on both sides. Overall however, I would rate the service excellent, the attention to taking care of clients being as great as it was when I bought my first Lexus there in '06. More

Since my first purchase at Metro Lexus, about 3 years ago, I have been treated with dignity and respect. Rami Homsi is a great asset for Metro Lexus as well as for the client. Once again a smooth and eas ago, I have been treated with dignity and respect. Rami Homsi is a great asset for Metro Lexus as well as for the client. Once again a smooth and easy experience. More

Great service from rami and I love how nice Lexus customer service is as well. I feel they make sure you enjoyed your purchase and are fully satisfied. customer service is as well. I feel they make sure you enjoyed your purchase and are fully satisfied. More

Matt was more than helpful he organized trading of my old LC 500 and purchase of the new GS460 in less than two hours this is incredible feat Thanks Matt LC 500 and purchase of the new GS460 in less than two hours this is incredible feat Thanks Matt More

After an unsuccessful attempt at a Pittsburgh dealership, I reached out to Christian!! I drove 2 1/2 hrs to buy my Lexus car unseen!! Christian assured me the car was perfect for me!! He was right, I love th I reached out to Christian!! I drove 2 1/2 hrs to buy my Lexus car unseen!! Christian assured me the car was perfect for me!! He was right, I love the car. Easy transaction and best salesman ever!!! You won’t be disappointed!!!!! More

Wonderful dealership Everyone, starting with Matt Long, was so friendly and very efficient getting paperwork done. This is a fabulous dealership. Been doing business wit Everyone, starting with Matt Long, was so friendly and very efficient getting paperwork done. This is a fabulous dealership. Been doing business with them for 20 years. More

Great service. Very happy that my sales rep sold Mercedes ML350 to us. It's an excellent car. Everything is good so far. Matt was friendly, efficient, and down-to Very happy that my sales rep sold Mercedes ML350 to us. It's an excellent car. Everything is good so far. Matt was friendly, efficient, and down-to-earth person. More

I am the proud owner of a brand new car today. The team at Metro Lexus was great. Matt Long is an exceptional sales person: knowledgeable, personable, efficient, patient and not pushy! And yes, I really wo at Metro Lexus was great. Matt Long is an exceptional sales person: knowledgeable, personable, efficient, patient and not pushy! And yes, I really would buy a car from this guy ‘cause he really is interested in helping you get the car of your dreams More

I was very pleased as always with Matt. I think this is the fourth car we bought from him. He is always there to answer questions and find us what we want, and sometimes finding what we didn’t know we want the fourth car we bought from him. He is always there to answer questions and find us what we want, and sometimes finding what we didn’t know we wanted lol. Very satisfied with the whole experience. Love my car. Thanks again. More