Lexus of Cleveland

I purchased a used Toyota Tundra from this dealership December 2012. My accountant needed a copy of the purchase agreement and I could not find it in my files. I left two voice mails and got commitments December 2012. My accountant needed a copy of the purchase agreement and I could not find it in my files. I left two voice mails and got commitments from two other employees of this dealership stating they would get a copy of the purchase agreement to me. Misael Minaya was the finance guy that handled the transaction and he will not repond to my voice mails or my e-mails even though he told me to call him if I ever needed anything. Misael does not live up to his commitments, is not a business professional and does not deserve to work at a Lexus dealership, he is better suited to a a used car lot. I did have a good experience with the sales person though, his name is Bosco and was very helpful through the sales process, I would work with him again if I didn't have to deal with Misael again. More

Mr.Mo Amawi was so helpful. he is very pleasant and funny. He gave me his undivided attention like i was the only one in the showroom. His tenacity was impeccable. Thank you Mr. Mo Amawi. funny. He gave me his undivided attention like i was the only one in the showroom. His tenacity was impeccable. Thank you Mr. Mo Amawi. More

We drove nearly two hours to get to the dealership and the treatment we experienced over the telephone continued from the moment we walked into the showroom. The vehicle we were interested in was inside o the treatment we experienced over the telephone continued from the moment we walked into the showroom. The vehicle we were interested in was inside out of the weather for us to inspect. The test drive was easy and negotiating went well. Everyone treated us as guests and valued. We were definitely blown away. Phil was easy to talk to and a great listener. Milton made the paperwork a breeze and treated us like people - not a number. More

He was very nice and helpfull. I would tell everyone about his customer service and salesman ship. I will buy my next car from him. Thank you Mo for all your hard word. about his customer service and salesman ship. I will buy my next car from him. Thank you Mo for all your hard word. More

Rob Sprosty made every effort to find the best vehicle for our budget and preference. Rob was extremely knowledgeable about all Lexus products but could also speak to the strengths and challenges of comp for our budget and preference. Rob was extremely knowledgeable about all Lexus products but could also speak to the strengths and challenges of competitive models such as BMW. Rob was never distracted, worked with us until the deal was complete and certainly made us feel appreciated and valued. More

These guys take buying a car to a different level. The entire experience was actually fun. Chris and his team worked together to actually get us more car than we planned on purchasing at a better price th entire experience was actually fun. Chris and his team worked together to actually get us more car than we planned on purchasing at a better price than we expected to pay. If you are looking to buy a car, do yourself a favor and visit Metro Lexus! More

Seth was the best salesman we have ever worked with. He made buying a car easy and fun to do. We will buy our next car from him and definitely recommend him to other people we know. made buying a car easy and fun to do. We will buy our next car from him and definitely recommend him to other people we know. More

tom canada was an amazing salesman as well as individual. I fell in love with him over the phone....extremely professional and courteous and personable...very knowledgable...I was looking at other Lexus at I fell in love with him over the phone....extremely professional and courteous and personable...very knowledgable...I was looking at other Lexus at other dealerships but he was so confident.... More

I gave the staff of Metro Lexus a perfect score because they really worked hard to get me the best possible deal for my financial circumstances. Rob Sprosty & John Kirk were very patient and never gave up they really worked hard to get me the best possible deal for my financial circumstances. Rob Sprosty & John Kirk were very patient and never gave up. I also appreciate the "celebrity" feel of the dealership. As I sat there waiting, I noticed that every customer appeared to be treated equally. Metro Lexus also went out of its way to make my wait as comfortable as possible. I really enjoyed the custom Starbucks coffee made by Sheri Schickler and our chat while I waited. I also thought it was a nice touch to have someone walk me through the features of the car in more detail. This car buying experience was the best ever! More

Metro Lexus: Thank you for choosing Metro Lexus! System: Metro Lexus: Thank you for choosing Metro Lexus! System: We have alerted the online representatives that you are waiting. Someone should be with you Metro Lexus: Thank you for choosing Metro Lexus! System: We have alerted the online representatives that you are waiting. Someone should be with you momentarily. System: A representative has joined the conversation. Compose your message and then click send. Rob Sprosty: Hello, How may I help you? Rick : hi Rob Sprosty: May I be of any further assistance? Rick : I'm interested in the white LS460... stk# 130981A Rob Sprosty: ok... what questions do you have ? Rick : would you take $39000 for it? Rick : do you do shipping? Rob Sprosty: i highly doubt it but I will ask my manager. Our cars a priced to sell as is and are heavily researched as to their value. where are you located? Rick : if so how much would it cost to ship to ashland oregon. Rob Sprosty: I really have no idea the cost to ship that far... let me ask first if he will accept your offer and second i will provide his counter... then if we agree, i can find out shipping costs. ok? Rick : that car has been listed for over 40 days... Rob Sprosty: yes it has..but we do not sell below cost..we send to auction Rob Sprosty: would you like me to discuss with manager and get back to you? Rick : sure Rob Sprosty: please hold on for a minute Rick : ok Rob Sprosty: after speaking to mgr. our offer is $44,500 fob cleveland Rob Sprosty: Is there anything else that I can help you with today? Rick : huh? Rick : the car is listed for $41,955 Rob Sprosty: our lowest price is $44,500 fob cleveland on that car Rob Sprosty: yes sir and we have discounted down now from 47,995... we are at the bottom currently Rick : so why are you selling it for 44500 when its listed for 41995??? Rob Sprosty: Please hold... let me check out your statement Rick : hello Rob Sprosty: i did go to the web site and you are correct... we have anew person working the salesmen inventory price sheets and it is not up to date. I brought this to the attention of the mgr and he thanked you for this information. however the price of $41995 is now the lowest price we are offerring.. if you would like to speak directly to my manager , his direct number is 216-201-2137 and his name is La Mont Williams. I was trying to make offer for the car and they tried to sell for more then the listed price... What kind of dealer is this??? More