Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of Cleveland
Cleveland, OH
3,645 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
Call us today or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,645 reviews
March 31, 2025
Tori Grinzinger did a great job of finding the perfect car for me. She provided useful information before and during our test drive, and then found the exact car I wanted once I decided to buy. I was impr car for me. She provided useful information before and during our test drive, and then found the exact car I wanted once I decided to buy. I was impressed with Tori and Metro Lexus from start to finish. More
by donsinkocpa@hotmail.com
Employees Worked With
Tori Grinzinger
March 31, 2025
This dealership is a very professional operation. Everyone is helpful and it makes for a pleasant car buying experience. Everyone is helpful and it makes for a pleasant car buying experience. More
by gregjensen922
March 31, 2025
Courteous, professional and excellent follow through. I would highly recommend him and it is our second auto through him. I would highly recommend him and it is our second auto through him. More
by Gary BURGUND
March 31, 2025
Allison made it easy for me and my wife to purchase our vehicles. She was patient with us and she was very accessible. It was an overall good buying experience vehicles. She was patient with us and she was very accessible. It was an overall good buying experience More
by davidlcartersr
Employees Worked With
Allison Smith
March 31, 2025
Phenomenal service and support. Knowledgable and not pushy like other dealers. Highly recommend to anyone interested in purchasing a new vehicle! Knowledgable and not pushy like other dealers. Highly recommend to anyone interested in purchasing a new vehicle! More
by mainwaring.3
March 31, 2025
The staff was incredibly helpful. From the time I walked in the door until I picked up my new car the customer service was exceptional. From the time I walked in the door until I picked up my new car the customer service was exceptional. More
by cobrien
Employees Worked With
I did not catch his name but the gentleman at the reception desk was awesome. , Peter Mapp, David Weaver, Tori Grinzinger
March 31, 2025
Christian is an extremely knowledgeable and exceptionally pleasant salesman. He took time after I purchased my car to review all its features and make sure I was satisfied before I left the dea exceptionally pleasant salesman. He took time after I purchased my car to review all its features and make sure I was satisfied before I left the dealership. It was a pleasure working with him. Thank you, Christian. More
by ginny
Employees Worked With
March 31, 2025
Christian was great helping us find the car our daughter wanted! Also Metro Lexus let us know about a rebate for the hand controls we needed to put on the car! What a nice surprise wanted! Also Metro Lexus let us know about a rebate for the hand controls we needed to put on the car! What a nice surprise More
by slickert
Employees Worked With
March 31, 2025
Tori always makes my experience special. She takes her time in finding the exact match for me every time. This is my 4th Lexus with Metro Lexus and I can't say enough about the sales and s She takes her time in finding the exact match for me every time. This is my 4th Lexus with Metro Lexus and I can't say enough about the sales and service team. They make you feel like you're at home. More
by Nancy
Employees Worked With
Tori Grinzinger
