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Lexus of Cleveland - Service Center

Cleveland, OH

4.9
186 Reviews
Call Service Center (866) 762-5544

186 Reviews of Lexus of Cleveland - Service Center

Sort by
February 12, 2022

Quick to correct problem. Kept me informed of progress. Everyone are alway polite Correction of problem was outstanding More

by Dk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desiree Payne, Bob Alponat, Cordis Bunch
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Feb 14, 2022 -

Lexus of Cleveland responded

We strive for efficient and effective work, so it always makes our day to hear when we achieve this. Thank you for reviewing Metro Lexus! See you next time.

February 05, 2022

The friendly,efficient manner is inviting. Willingness and patience in answering questions is appreciated. Knowledge of the product by all involved brings confidence. The customer is made to feel import More

by fr.norm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Cooper
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Feb 07, 2022 -

Lexus of Cleveland responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

January 28, 2022

Andrew was great. I needed some winter mats for my car and he ordered them and got them in quickly. Thanks!! More

by LS500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Cross
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Jan 31, 2022 -

Lexus of Cleveland responded

Thank you for taking the time to review us! We are thrilled to hear that Andrew delivered such a successful and efficient experience. Drive safely, and we hope to see you back again at Metro Lexus!

January 21, 2022

Exceptional service- professional, courteous and thorough. Joshua and the recap video provided by the car technician went above and beyond More

by Mandrusc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jancha
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Jan 24, 2022 -

Lexus of Cleveland responded

Thank you for sharing your experience with Joshua and our team! Your support means a lot to us and we look forward to welcoming you back to Metro Lexus next time.

January 08, 2022

Informative, on time, service done as promised. Warranty honored. Car runs well. Returned clean and repaired More

by Seadock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Cooper
Report | Print
Jan 10, 2022 -

Lexus of Cleveland responded

Thank you for sharing your terrific review! We are grateful to have you as a Metro Lexus customer and we hope to see you again down the road. Have a wonderful day!

December 24, 2021

This dealership is the best. I took my car in for routine service and Cassie’s customer service skills are supreme!!!! She is courteous, professional, knowledgeable and friendly. Regarding the service I rec More

by Aand
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie
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Dec 27, 2021 -

Lexus of Cleveland responded

We're delighted your service was so pleasant and seamless! Thank you for the lovely feedback and for trusting Metro Lexus with the job - we appreciate the opportunity to assist you! Come back next time!

December 18, 2021

Enjoyable experience. They addressed my problem right away. Problem. they stood behind their work. Service tech informative and easy to work with. More

by Nanmanka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Cooper
Report | Print
Dec 20, 2021 -

Lexus of Cleveland responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that you had such a successful service experience working with the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

December 17, 2021

Quick, friendly, straightforward service. I was helped by Paul and Micah and they both were wonderful. More

by IKinn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micah, Paul Cooper
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Dec 17, 2021 -

Lexus of Cleveland responded

Thank you for this wonderful review! We are pleased that our team delivered an awesome service experience, and it's great that Paul and Micah were nice to work with.

December 16, 2021

Joshua very helpful from the start. Everyone I spoke with very professional. Vey confident that my vehicle would be repaired properly and given honest advice. More

by tightanned
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jancha
Report | Print
Dec 16, 2021 -

Lexus of Cleveland responded

Thanks so much for giving Joshua and the rest of the Metro Lexus team a shoutout. We're pleased to hear that you were able to have a great service experience and we appreciate your trust. Safe travels!

December 15, 2021

I always have a great experience with Metro Lexus for more than 20 years. The Service Department fixes my car and it stays fixed. More

by Dwebb999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Cooper
Report | Print
Dec 15, 2021 -

Lexus of Cleveland responded

Thank you so much for taking the time to let us know how happy you are with your experiences through all these years! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! - Metro Lexus

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