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Lexus of Colorado Springs
Colorado Springs, CO
420 Reviews
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Showing 420 reviews
August 27, 2026
BUYER BEWARE: Don't trust their "reconditioning" or their word. It's a paint job, not a mechanical inspection, and they will say whatever it takes to move you through their sales process. I was looking to word. It's a paint job, not a mechanical inspection, and they will say whatever it takes to move you through their sales process. I was looking to purchase a used BMW X5 here. Before I paid for an independent pre-purchase inspection, I specifically confirmed with the sales manager: if the PPI finds something, can we negotiate? She said yes. Then in writing, her exact words: "Yes, we did discuss that we would go over any remaining items depending on what the PPI inspection found." I paid $285 to have it inspected at a BMW dealership. It came back needing $2,626 in transmission and differential service that had never been done in nine years, plus worn front suspension bushings. I was then told none of it mattered, it's all "maintenance" and not their problem. So the negotiation she confirmed in writing turned out to mean nothing. Had they told me upfront that anything the inspection found wouldn't be addressed, I wouldn't have spent the money or moved forward with this car or dealership. Meanwhile they told me they'd already spent over $4,500 reconditioning the same car, on paint, dents, wheels, and a detail. Nothing on the transmission or differentials. I asked for my $285 back since I only spent it on the strength of what I was told. Refused, twice, once by the sales manager and again by the President after I escalated. Neither one ever directly addressed the core issue: I was told before I paid that findings would be negotiable, and none were. If you're buying a used vehicle here, get everything in writing, and don't assume a written yes means anything either. More
by keith
Employees Worked With
Kressa, Tyrone
August 26, 2026
Nobody answers the phone at this Lexus location. Very confusing support and a waste of time trying to talk with anybody. Hank Walters, customer for about 10 tears. I've been trying to talk with a m Very confusing support and a waste of time trying to talk with anybody. Hank Walters, customer for about 10 tears. I've been trying to talk with a maintenance person to find out about a notice I have in my 2018 Lexus GS-350. The notice on the dashboard is: Blindspot Monitoring System Malfunction - causes loss of a needed safety capability and loss of interior lighting. More
by Hank Walters
Employees Worked With
Never could talk with anybody.
July 06, 2026
I had the misfort une of having my battery die July 2, scheduled an appt. to have a new battery installed on 7/3/26. Staffing was sparse due to holiday and i discovered that i could not have a battery ins scheduled an appt. to have a new battery installed on 7/3/26. Staffing was sparse due to holiday and i discovered that i could not have a battery installed without a diagnostic check (99.99). It took a long time to perform so I was given a loaner. I returned on Monday 7/6/26 to discover the technician was not working and no one was working on my car. List of discrepancies totaled $828 and that excluded the diagnostic and the battery and installation. On 9/15/2022 i had the brake fluid flushed at 80668 miles, one of the $230.00 discrepancy was to flush the brake fluid @87664 miles (7000 miles}. I did manage to get someone to install the battery. It was not a pleasant exHoliday contributed? More
by Frank
Employees Worked With
Service consultants none of which are listed above.
June 06, 2026
It was a pleasure dealing with Greg and Aaron. They answered all of our questions and took their time doing so. They were knowledgeable and I didn't feel pressure to make a decision besides the They answered all of our questions and took their time doing so. They were knowledgeable and I didn't feel pressure to make a decision besides the decision I was confortable with. More
by tammycluver
Employees Worked With
Greg and Aaron
June 05, 2026
This experience has been the best I’ve ever had buying my dream truck. Their professionalism and kindness will be remembered for a lifetime. I have always avoided dealerships due to anxiety and just not feel dream truck. Their professionalism and kindness will be remembered for a lifetime. I have always avoided dealerships due to anxiety and just not feeling comfortable. The whole process was done with ease and all I had to do was sign which was done pretty much over the phone and emails as I live about 150 miles away. The truck was even delivered. Can’t say enough nice words describing my experience with this dealership! I highly recommend this staff at this dealership! More
by shonnelsmith
Employees Worked With
Jacqueline Duran
