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Lexus of Colorado Springs

Colorado Springs, CO

Overview
Reviews
Vehicles
4.7
339 Reviews
Call Dealership (719) 249-6417
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604 Auto Heights

Colorado Springs, CO

80905

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Showing 339 reviews

October 03, 2024

Outrageously expensive poor customer service. I have had three Lexus this was my worst experience! Charged double what was told would probably cost, called to discuss work completed, no answer, More

by Joyalfam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Billy
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October 02, 2024

Wonderful sales personnel. Stayed 2 hours past closing to finish the sale! I’ll definitely be back and asked John Brown for some business cards to share with friends. More

by Rod Van Wagenen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Brown
Report | Print
Oct 03, 2024 -

Lexus of Colorado Springs responded

Rod, we're delighted to hear that our team at Lexus of Colorado Springs went above and beyond for you! Thank you for sharing your experience, and we look forward to welcoming you back in the future.

September 27, 2024

Great new facility! Efficient and helpful staff. Good service experience. Car was completed on time with full details of work performed. More

by SpudsCO28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Bailey
Report | Print
Sep 30, 2024 -

Lexus of Colorado Springs responded

We're delighted to hear you had a positive service experience at Lexus of Colorado Springs! Thank you for the kind words about our new facility and efficient staff. We look forward to serving you again in the future!

September 20, 2024

As always, I was very pleased with the service I received, and the wait wasn't as long as expected. I've been doing business with them for many years, and they've always done an amazing job. More

by bits
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Luger
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Sep 23, 2024 -

Lexus of Colorado Springs responded

Thank you for your continued trust in Lexus of Colorado Springs! We're delighted to hear that our service met your expectations once again. Looking forward to serving you for many more years!

July 27, 2024

Employees are very courteous and the service department did a great job servicing our vehicle. They got our vehicle in right away and changed the oil , rotated the tires, and washed it as well. Great job More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonny Murrill
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Jul 29, 2024 -

Lexus of Colorado Springs responded

Mark, we're delighted to hear that our service team at Lexus of Colorado Springs took great care of your vehicle. Thanks for the positive feedback!

July 24, 2024

Very helpful with scheduling service and following up. Highly recommend. Always friendly and answers all questions. More

by mightyfinekitty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto, Eric Boozer
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Jul 25, 2024 -

Lexus of Colorado Springs responded

Thank you for the recommendation! We're glad to hear our team at Lexus of Colorado Springs provided friendly and helpful service. See you next time!

July 23, 2024

Friendly and efficient . Salespeople informed and communicated well. Transparency with negotiation. Considerate of the customer More

by marilynmceachin1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel
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Jul 24, 2024 -

Lexus of Colorado Springs responded

Marilyn, we appreciate your kind words about our sales team. Providing our guests with 5-star experiences is always our top priority, so if there's anything else we can do to assist you, please be sure to reach out. Thank you, Kimberley Zacharias - General Sales Manager - 719.667.2221

June 09, 2024

Service department is always accommodating and will give you a video with notes on critical repairs, never pushy. More

by Tony L.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto and Rob
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Jun 10, 2024 -

Lexus of Colorado Springs responded

Tony, we're glad to hear our service department at Lexus of Colorado Springs provided you with a helpful and accommodating experience. Thanks for the positive feedback!

May 22, 2024

Good service at this dealership. Billy Ray is super - keeps you informed about repair progress, etc. Very comfortable waiting area if you are not getting a loaner. More

by Dinah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Ray
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May 23, 2024 -

Lexus of Colorado Springs responded

Dinah, we're glad to know you had a good experience with Billy Ray at Lexus of Colorado Springs. We always aim for top-notch service and comfort for our customers!

May 21, 2024

Maintenance/repair experience improved from the past. , great job! Things were great in 2012 then dipped a bit, now back to what I consider the "usual" Lexus experience. So happy. More

by SofiaDeo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
Report | Print
May 21, 2024 -

Lexus of Colorado Springs responded

We're glad to know that your recent maintenance experience at Lexus of Colorado Springs was a positive one and met the high standards you've come to expect from us, Sofia. We appreciate your feedback, and we'll continue striving for excellence in our service!

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