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Lexus of Colorado Springs

Colorado Springs, CO

Overview
Reviews
Vehicles
4.7
371 Reviews
Call Dealership (719) 249-6417
View Awards

604 Auto Heights

Colorado Springs, CO

80905

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Showing 371 reviews

October 11, 2025

It was a long and painful process to buy our new Lexus. We were there over 3. Hrs!! Not good customer service!!! We should have been told ahead that it would take so long. People keep leaving the room and More

by Kendallmeg83
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Angel ???
Report | Print
Oct 16, 2025 -

Lexus of Colorado Springs responded

Hello Kendallmeg83-We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We will work with team member to improve the experience they are delivering to our guest. Our Service department is well equipped to deliver a pleasant experience.

September 17, 2025

Philip was our service representative who did a great job getting us checked in and arranging a loaner. Also kept me updated on service progress. More

by GB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip & Eirik
Report | Print
Sep 18, 2025 -

Lexus of Colorado Springs responded

GB, thank you for choosing Lexus of Colorado Springs and for sharing your experience with Philip. Your feedback is appreciated, and we look forward to serving you again!

August 15, 2025

Everyone at the dealership was friendly, professional, and helpful. We had a great experience and service. More

by Maya.nechayeva
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Brown-5, Lisa -5
Report | Print
Aug 17, 2025 -

Lexus of Colorado Springs responded

Hello Maya, thank you; we appreciate your feedback! Enjoy your new vehicle.

July 20, 2025

Very helpful and friendly staff. A good listener for client's questions. Acknowledging what the client needed. More

by Alie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy
Report | Print
Jul 22, 2025 -

Lexus of Colorado Springs responded

Alie, we are so happy to receive such a great review about Lexus of Colorado Springs! Thanks and have a great evening.

July 10, 2025

Service advisor handled vehicle issues in a professional manner . Kept customer updated on the progress of repairs . More

by cyclingbeano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Bailey
Report | Print
Jul 10, 2025 -

Lexus of Colorado Springs responded

Thank you for sharing your feedback about our team! We appreciate your business and hope to see you at Lexus of Colorado Springs next time.

June 25, 2025

Robert our service representative did a great job. He was very busy and very efficient. More

by 2cw4jan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Report | Print
Jun 26, 2025 -

Lexus of Colorado Springs responded

Thank you for this 5-star rating of Lexus of Colorado Springs! We will pass along your kudos to Robert. Take care!

Jun 26, 2025 -

Lexus of Colorado Springs responded

Thank you for this 5-star rating of Lexus of Colorado Springs! We will pass along your kudos to Robert. Take care!

May 29, 2025

Professional; patient; honest; enjoyable; partnership; sincerely concerned about the well being of the customer. I would highly recommend this dealership! More

by Janelle Mebust
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emilio, Lisa, Jacquelyn, Michaela, Adrian, Kressa, Ancel- all were 5 star!
Report | Print
May 29, 2025 -

Lexus of Colorado Springs responded

Janelle, thank you for recommending Lexus of Colorado Springs! We're delighted to hear that our team provided a professional and enjoyable experience. We appreciate your support!

April 30, 2025

He was very nice (always smiling), helpful, knowledgeable, and kept me informed with status updates. A pleasure to work with. More

by bits
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Garcia
Report | Print
Apr 30, 2025 -

Lexus of Colorado Springs responded

Thank you for sharing your experience with us at Lexus of Colorado Springs! We're delighted to hear that our team member provided excellent service and kept you well-informed. We appreciate the kind words and look forward to serving you again in the future!

April 28, 2025

Slow service, rude advisors. I had to bring my car back twice to fix it right. Going to Denver moving forward. More

by Growth247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Billy
Report | Print
Apr 30, 2025 -

Lexus of Colorado Springs responded

We would like the opportunity to address your concerns. Please reach out to our GM directly at (719) 300-4348 when you have a chance. Thank you, and we look forward to hearing from you. Have a great day.

April 27, 2025

They were very helpful and friendly. I like the services I didn't have to wait very long. Thank you very much. More

by Youngsloan98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Bailey
Report | Print
Apr 28, 2025 -

Lexus of Colorado Springs responded

Youngsloan98, thank you for your kind words and this wonderful review! Have a wonderful evening.

Apr 28, 2025 -

Youngsloan98 responded

It was great.

Apr 28, 2025 -

Youngsloan98 responded

It was great to talk with him he was very thoughtful and friendly.

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