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Lexus of Colorado Springs

Colorado Springs, CO

Overview
Reviews
Vehicles
4.7
365 Reviews
Call Dealership (719) 249-6417
View Awards

604 Auto Heights

Colorado Springs, CO

80905

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Showing 365 reviews

November 12, 2022

The buying experience with Trebor was very smooth, he was friendly and professional. Lack of communication was an issue when Trebor was off and I could not contact or get any information for two days from th More

by camwedge
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trebor Alvord
Report | Print
Nov 14, 2022 -

Lexus of Colorado Springs responded

Thank you for the review! We are glad to hear that you found the right vehicle working with us. With regard to the rest of your feedback, we apologize for the lack of communication with regard to your vehicle and will be sure to keep this in mind as we strive to improve. If there is anything more I can do to assist you, please feel free to reach out. Best, Kimberley Zacharias - General Sales Manager - 719.667.2221

November 10, 2022

Helpful and friendly employees. I appreciate getting a loaner when my vehicle is in for routine maintenance More

by LexusLover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert, Eric Boozer
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Nov 11, 2022 -

Lexus of Colorado Springs responded

It was our pleasure to assist you! Thank you for choosing Lexus of Colorado Springs and for sharing your experience with our team. Drive safely!

November 05, 2022

Dealership seemed to care about customers but took way to long for paper work lady to get to paperwork. More

by Hope Loeffelbein
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trebor
Report | Print
Nov 14, 2022 -

Lexus of Colorado Springs responded

Hope, while we are glad to hear that you enjoyed working with our team, we are sorry that your visit took longer than anticipated. We strive to deliver seamless and professional service, and it is never our intention to inconvenience our guests. I assure you that we will use this feedback to improve our practices in the future. If there is anything more we can do to assist you, please feel free to reach out. Best, Kimberley Zacharias - General Sales Manager - 719.667.2221

October 29, 2022

Great service. In on time and out in almost an hour with wash. Very efficient thank you. More

by shanewkindel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamison
Report | Print
Oct 31, 2022 -

Lexus of Colorado Springs responded

Shane, thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Lexus of Colorado Springs team. Drive safely, and we hope to see you back again down the road!

October 18, 2022

Great experience! Tim Smith was fantastic and I highly recommend him if you’re looking for either a new or used call. More

by Slmorris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Smith
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Oct 19, 2022 -

Lexus of Colorado Springs responded

Thank you for the great review! We are so glad to hear that Tom delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Lexus of Colorado Springs!

Oct 19, 2022 -

Slmorris responded

I apologize that I had a typo in my review that I failed to catch. It should have been Tom Smith rather than Tim Smith. I have bought 5 cars from (3 new and 2 used) from Tom since 2007 and he has been fantastic each time as well as extremely helpful and cordial throughout those 15 years. He has my highest recommendation possible!

October 13, 2022

Great service Jamison was excellent in explaining what needed to be done and then explaining what was done. It Is hard to find a car dealership with the customer relationship associated with Lexus of Col More

by Pueblo2u
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamison Hollins
Report | Print
Oct 14, 2022 -

Lexus of Colorado Springs responded

Thank you for taking the time to review us! We are thrilled to hear that Jamison delivered such a successful service experience. Drive safely, and we hope to see you back again at Lexus of Colorado Springs!

October 11, 2022

I felt the service department did an excellent job and my car was returned in a timely manner despite staffing issues. More

by mbpruet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Burns
Report | Print
Oct 12, 2022 -

Lexus of Colorado Springs responded

Thank you for this stellar review of Lexus of Colorado Springs! We appreciate your business and hope to see you again!

October 07, 2022

Very nice experience having my car get its fall checkup. Robert was polite, friendly and helpful. More

by sharonlangley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luger
Report | Print
Oct 07, 2022 -

Lexus of Colorado Springs responded

We're always happy to help! Thanks for putting your trust in Robert to get the job done. Have a good day! - The Lexus of Colorado Springs Team

October 07, 2022

I have used this dealership for over 10 years to service my Lexus cars. They are top notch with their service. Also, they have the best customer waiting area and the best snacks. More

by Cowboyfan71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tess Ausec, James Boyd, Eric Boozer
Report | Print
Oct 07, 2022 -

Lexus of Colorado Springs responded

Thank you for your over ten years of business here at Lexus of Colorado Springs! We are grateful to have you as a customer and are proud to hear that our team delivered five-star service. Until next time!

October 05, 2022

Yhey ave always treated me well. Usualy get a car to use while having mine serviced. More

by Kjl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert in service department
Report | Print
Oct 05, 2022 -

Lexus of Colorado Springs responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Colorado Springs team. Drive safely, and we hope to see you back again down the road!

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