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Lexus of Concord

Concord, CA

Overview
Employees
Reviews
Vehicles
4.8
578 Reviews
We’d like to welcome you to the Lexus of Concord dealership! A family-owned business, we’ve been serving the community of Concord and its surrounding area since 1991. That’s nearly 30 years of dedicated service!
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2101 Market St

Concord, CA

94520

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Showing 578 reviews

July 22, 2022

I would not go to no other place with my car. The service is excellent and the friendliness of the staff, words can’t explain. Love the fact that their recommendation always work in favor of the More

by garth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan
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Jul 22, 2022 -

Lexus of Concord responded

Thank you for the great review, Garth! We are so glad to hear that you had a successful service experience working with the Lexus of Concord team. Drive safely, and we hope to see you back next time!

July 21, 2022

The repair took too many days and I was promised my car would be washed and it was not. More

by thepeek
Friendliness
Recommend Dealer
Yes
Employees Worked With
Day 1 & 2 was Mr. Carvalho and day 3 & 4 was another service advisor
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Jul 22, 2022 -

Lexus of Concord responded

I apologize for your vehicle taking longer than anticipated to repair. We strive to deliver a seamless and efficient service experience, and it is disappointing that we left the wrong impression. I would appreciate the chance to speak with you to see what more I can do to improve your time working with us. If you are willing to discuss this further, please feel free to give me a call. Thank you, Stephanie Reeves - Assistant Service Manager - 925-808-4154 - stephaniereeves@lexusofconcord.com

July 16, 2022

Exceptional service as usual! Thank you Concord Lexus for always delivering top rate service. Nathan, thank you too for the support you give; attention to detail is superb, prof More

by Irma.seabrook
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan
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Jul 18, 2022 -

Lexus of Concord responded

Irma, your review is music to our ears! We're ecstatic that Nathan and the rest of the team welcomed you back with exceptional, thorough, and communicative service. Thank you for being a loyal Lexus of Concord customer!

July 14, 2022

Love Concord Lexus. Nick always helps me with my car and he is so great! Excellent service! More

by Liz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
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Jul 15, 2022 -

Lexus of Concord responded

Hi Liz–Thank you for stopping by to leave us this wonderful review of your service experience with Nick! All of us at Lexus of Concord look forward to assisting you in the future.

July 14, 2022

great service and communication delivery of what they sat on time and in budget great work More

by gregendom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
nathan
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Jul 14, 2022 -

Lexus of Concord responded

Your review is what we love to see! We're glad our team delivered excellent communication and service that accommodated your needs. Many safe and happy miles from everyone at Lexus of Concord!

July 13, 2022

Nick a service consultant is great to deal with, very straight forward on needed service and repairs. Recommend needed repairs and thing that can be deferred until the next service. More

by rdsmith-2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick in service
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Jul 14, 2022 -

Lexus of Concord responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with Nick and the Lexus of Concord team. Drive safely, and we hope to see you back again down the road!

July 13, 2022

They were prompt and courteous. The facilities are clean and bright. This is my second LX350 from Lexus of Concord and will buy another. The advisor Jeff Johnson also did a great jo More

by kendaly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson
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Jul 13, 2022 -

Lexus of Concord responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Jeff and the Lexus of Concord team. Drive safely, and we hope to see you back again down the road!

July 12, 2022

Service was punctual and professional. Routine service except for replacement of windshield wipers. 20,000 mile service though only 9,000 miles on the car. More

by Dan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan
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Jul 13, 2022 -

Lexus of Concord responded

Words like "punctual" and "professional" let us know we're doing a good job. Thank you for the 5-star review, and if you have any questions about your service, please don't hesitate to get in touch with our team at Lexus of Concord.

July 12, 2022

Bill Hammond, my service rep, was helpful as usual. I appreciate his knowledge base and communication skills More

by hrees90799
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Hammond
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Jul 13, 2022 -

Lexus of Concord responded

Thanks for your review! We're so glad Bill provided the informative and professional assistance you've come to expect at Lexus of Concord. We look forward to seeing you next time!

July 08, 2022

Service always on point, straight forward and professional. You get a nice car was too More

by Lgeerlof
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Hammond
Report | Print
Jul 11, 2022 -

Lexus of Concord responded

Thanks for your review! We're delighted our team has consistently provided excellent, honest service. We look forward to working with you again at Lexus of Concord!

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