This is a Lexus dealership with a service department that should be avoided at all costs. I brought an IS350 in because the GPS gave crazy directions and consistently shows us in the water when we're on the Bay Bridge. After updating the program at considerable expense, we still have the same crazy directions and we're still traveling from the East Bay to San Francisco by boat, according to our GPS. Their recommendation? Buy still another GPS program update and "maybe" that'll fix the problem. But this pales by comparison to our experience with a recall to replace the dashboard and door panels. The recall notice acknowledges that our vehicle has interiors that, over time, will discolor and get "sticky." They have done exactly that. First, this dealership had me make two trips to prove to the right people that the problem affected our vehicle. After acknowledging they did need to be replaced on the manufacturers recall program, they informed me all dashboards and door panels are on back order and it may take as much as a couple of months before the dashboard is ready and perhaps another two months before the door panels are available. That was in September 2016. It is now March 2017 and I have no clue as to when any of these "sticky" molting interiors will be replaced. The Service Advisor claimed in December we were 20th on the "list." If that's true, there are apparently many of us who are being treated very poorly by this dealership. I've owned several Lexus models over the years but I've never experienced service at this subterranean level or anything approaching it at the other Lexus dealerships I've dealt with. Avoid this dealership's service department at all costs.