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Lexus of Concord

Concord, CA

4.8
575 Reviews

2101 Market St

Concord, CA

94520

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Showing 575 reviews

May 04, 2022

I liked them very much because every body was very friendly. They did excellent job. More

by Singh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill
May 04, 2022 -

Lexus of Concord responded

It makes us happy to see that our team was friendly and nice to work with. We appreciate these kind words, and we will see you again next time here at Lexus of Concord!

May 03, 2022

The service at Lexus of Concord was excellent today, just as it has been with all my service appointments since I’ve owned the vehicle. Jeff took time to explain what would be done and asked if I had any que More

by vrcher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson
May 04, 2022 -

Lexus of Concord responded

Thank you for the glowing review! We are so glad to hear that you had such a successful service experience working with Jeff and the Lexus of Concord team. We appreciate your business and hope to see you back again down the road!

May 03, 2022

My car has 3,624 miles and I took it for service because the start button sometimes takes a long time to start the car. It is inconsistent, but because it’s new, I thought it was weird. At first, the servic More

by joanystella
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service consultant
May 04, 2022 -

Lexus of Concord responded

I'm very sorry that you're upset. While diagnostic fees are common among dealerships, I apologize if you were treated with anything less than five-star service. Would you please reach out to me directly when you have a free moment? I would be grateful fo the chance to talk this through together. Thank you, Stephanie Reeves - Assistant Service Manager - 925-808-4154 - stephaniereeves@lexusofconcord.com

May 02, 2022

Service department is outstanding in all respects. Nathan, the service representative is very professional and a true asset to this dealership. More

by jazher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan Sundita
May 03, 2022 -

Lexus of Concord responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with Nathan and the Lexus of Concord team. Drive safely, and we hope to see you back again down the road!

May 02, 2022

Always get awesome service here! Nathan made sure my car was ready on time! Staff is very helpful More

by debke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan
May 02, 2022 -

Lexus of Concord responded

You can always rely on Nathan and the team to go the extra mile to ensure your visits to Lexus of Concord are seamless! Thank you for your 5 star rating from all of us at Lexus of Concord, and we look forward to seeing you again next time!

April 29, 2022

Always can schedule an appointment to meet my schedule. They will give you a loaner if repairs take longer than 4 hours. They have a nice waiting area. I also noticed their service representatives are ther More

by Steve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norma Gonsalves
May 02, 2022 -

Lexus of Concord responded

Hi Steve - We are grateful to have you as a returning customer! Thank you for choosing Lexus of Concord and for sharing your feedback. See you next time!

April 28, 2022

I am Very happy with my service experience;, reliable, knowledgeable, customer oriented service personnel, specially the advisors I have used like Jeff Johnson and Norma Gonzales. I highly recommend this More

by Perry T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson and Norma Gonzalez
Apr 29, 2022 -

Lexus of Concord responded

Perry, thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with Norma, Jeff, and the Lexus of Concord team. Drive safely, and we hope to see you back again down the road!

April 27, 2022

Great customer service from start to finish I enjoy coming to Concord Lexus and have brought two cars and my daughter also brought a car same day I will continue to bring them future customers from my More

by Pamela.hayes27
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
Apr 28, 2022 -

Lexus of Concord responded

Thank you for the glowing review, Pamela! We are so glad to hear that you and your family had such successful purchase experiences working with the Lexus of Concord team. Drive safely in your new vehicles, and we hope to see you back again down the road!

April 26, 2022

Nick was my service advisor and was very professional, courteous and took the time to explain what service I needed and would be performed with the corresponding cost. More

by Cm5lewis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Carvalho
Apr 26, 2022 -

Lexus of Concord responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Nick and the Lexus of Concord team. Drive safely, and we hope to see you back again down the road!

April 26, 2022

Attentive good communication helpful friendly fast not too pushy personable generous with loaner car arrangement More

by jweinstein86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norma Jeff Cami
Apr 27, 2022 -

Lexus of Concord responded

Thank you for taking time to share this feedback! We are grateful to have you as a Lexus of Concord customer and appreciate you trusting us with your auto service needs.

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