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Lexus of Concord

Concord, CA

4.8
575 Reviews

2101 Market St

Concord, CA

94520

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Showing 575 reviews

February 24, 2022

Great service. ..Nathan is excellent...polite...efficient...friendly...awesome 1,2,3,4,5,6, More

by MTKmtkingrex
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
NATHAN
Feb 24, 2022 -

MTKmtkingrex responded

This is annoying! I filled out the response and now I have to verify it. Next time I may just pass. M King

Feb 25, 2022 -

Lexus of Concord responded

Thank you for taking the time to review us. We value customer feedback, and it means a lot to hear that you had a successful experience working with us. If there is anything more we can do to assist you, please don't hesitate to reach out. Best, Stephanie Reeves - Assistant Service Manager - 925-808-4154 - stephaniereeves@lexusofconcord.com

February 19, 2022

Very helpful, friendly staff, buying process wasn’t lengthy. My salesman was Moe and he was great! More

by Classy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moe
Feb 21, 2022 -

Lexus of Concord responded

Thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with Moe and the Lexus of Concord team. Drive safely in your new vehicle, and we hope to see you back again down the road!

February 18, 2022

Nathan is great! They better keep him at this Lexus dealership - true professional!! He had me in and out of there in no time. More

by meechi777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan
Feb 18, 2022 -

Lexus of Concord responded

We're delighted Nathan was able to provide a five-star experience for you. He will be happy to hear how much you appreciated working with him. Drive safely and thanks for choosing Lexus of Concord!

February 17, 2022

Excellent service, professional I like this dealership I will come back again for another Lexus More

by tamtran4151
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Nguyen
Feb 17, 2022 -

Lexus of Concord responded

We're so happy we delivered excellent care and earned your business! Thank you for your review and kind words - we look forward to seeing you back again down the road. Enjoy! - the Lexus of Concord team

February 16, 2022

Polite Efficient Knowledgeable I think I said everything I wanted to say don’t you agree? More

by m_daddabbo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Bailey
Feb 17, 2022 -

Lexus of Concord responded

Thank you for taking the time to share! We are so glad to hear that you enjoyed your experience working with the Lexus of Concord team. Drive safely, and we hope to earn your business again down the road!

February 14, 2022

Jeremy help me today and he was awesome and I will continue to come to your site for anything that needs to be done on my Lexus customer service was awesome thank you More

by Jekemea
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy
Feb 14, 2022 -

Lexus of Concord responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that you had such a successful purchase experience working with Jeremy and the Lexus of Concord team. Drive safely, and we hope to see you back again down the road!

February 13, 2022

The sales person wasn't completely clear on the price over the phone with the markup price. The sales price was actually $3,000 more then what was advertised when we arrived. The salesperson communicat More

by tmdenis
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know
Feb 15, 2022 -

Lexus of Concord responded

While I am pleased to hear that you were able to go home in a car that you're going to love, I want to apologize that you felt misled about the pricing. This is not what we expect for our guests and I will certainly address this concern with the staff so we can communicate more efficiently moving forward. In the meantime, please consider giving me a call if there is anything else I can do to help here. Best, Moe Kambiz - Customer Care Manager - 925.421.2495

February 11, 2022

Service advisors communicated well, loaner given when part was not immediately available, all personnel polite. More

by Gardenia
Recommend Dealer
Yes
Employees Worked With
Nathan Sundita, Jeff Johnson
Feb 14, 2022 -

Lexus of Concord responded

Thank you for trusting the Lexus of Concord team to keep your vehicle running smoothly. We appreciate your patience and are glad that we were communicative. If we can do anything else for you, let us know.

February 10, 2022

The minute I step in I was treated very professional. The sales person was very friendly easy to talk to and was able to answer all my questions and concerns. The experience was very pleasant and everybody w More

by ania55
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moe Bayat, Eddie Cervantes
Feb 11, 2022 -

Lexus of Concord responded

We aim for professionalism in all our interactions! Thanks for trusting the Lexus of Concord team to help out and keep you informed. We appreciate your business and will see you again next time.

February 09, 2022

Allied on Monday and scheduled appointment for this Allied on Monday and scheduled appointment for this Wednesday and the person scheduled me for Wednesday the 16. More

by steph5goins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter,
Feb 15, 2022 -

Lexus of Concord responded

Thank you for choosing Lexus of Concord. We're sorry to hear about the mix-up with the dates, and I apologize for any inconvenience this caused. Please get in touch with me l if there's anything else we can do for you. Stephanie Reeves - Assistant Service Manager - 925-808-4154 - stephaniereeves@lexusofconcord.com

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