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Lexus of Concord

Concord, CA

4.8
575 Reviews

2101 Market St

Concord, CA

94520

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Showing 575 reviews

November 22, 2021

Nathan Suldana is very knowledgeable and professional. He is a great asset to your service department as well to Lexus Dealer as a whole!!!! More

by hermiepzulueta
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan Suldana
Nov 23, 2021 -

Lexus of Concord responded

Thank you for the great review, Hermie! We appreciate your support and are happy to hear that Nathan went the extra mile to assist with your vehicle and get the job done. Drive safely, and we hope to see you back again at Lexus of Concord!

November 20, 2021

Excellent service overall.my sevice advisor is the best.very knowledgeable,friendly,polite and honest More

by Jaimesalazar246
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
NATHAN my service advisor
Nov 22, 2021 -

Lexus of Concord responded

We appreciate the kind feedback, Jaime! We are thrilled to hear that you had such a successful service experience working with the Lexus of Concord team. Drive safely, and we hope to see you back again down the road!

November 20, 2021

Very good customer service care and management. Good help from the service manager and on time delivery More

by amekete
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Natan
Nov 22, 2021 -

Lexus of Concord responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with the Lexus of Concord team. Drive safely, and we hope to see you back again down the road!

November 18, 2021

If service advisor does not help assistant manager will help im glad to talk on the with them got issue solved and Stephanie is the person to talk to More

by Singh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service advisor & assistant manager
Nov 19, 2021 -

Lexus of Concord responded

Singh, thank you for taking the time to update your review. We want the most for our guests, and we appreciate you giving us the chance to make things right for you. If there is anything more we can do to assist you or improve your time working with us, please don't hesitate to reach out. Best, Stephanie Reeves - Assistant Service Manager - 925-808-4154 - stephaniereeves@lexusofconcord.com

November 17, 2021

Great customer service. Nick my service advisor 2 thumbs up. Will continue to bring my vehicle there More

by Big Guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Carvalho
Nov 18, 2021 -

Lexus of Concord responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that Nick and the Lexus of Concord team delivered such a successful service experience. Drive safely, and we hope to see you back again down the road!

November 17, 2021

Do NOT purchase any used vehicle from this dealership. The Sale people for this dealership are not truthful and tend to mislead you on the sale of the vehicle. I had purchased a used 2017 Hyundai Santa Fe More

by rikkadi72
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Farid Khugyani
Nov 27, 2021 -

Lexus of Concord responded

I am sorry to hear that you are having trouble with your new vehicle, as I understand how frustrating this can be. We want the most for our guests, and it is never our intention to mislead or inconvenience them. I apologize for any confusion regarding your warranty and would appreciate another chance to speak with you to see what more I can do to assist with your situation. If you are willing to discuss this further, please don't hesitate to give me a call directly. Thank you, Ali Hezaveh - Customer Relations Manager - 925-808-4128

November 16, 2021

Great service and employees!! Thanks to John and Nathan.Will definitely come back for service. More

by Nicholscami
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John and Nathan.
Nov 16, 2021 -

Lexus of Concord responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that John and Nathan earned your five stars. Drive safely, and we hope to see you back again at Lexus of Concord!

November 16, 2021

12v battery swap done in half of the time promised, including complementary car wash, very courteous staff. More

by ACMD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Hammond
Nov 17, 2021 -

Lexus of Concord responded

It was our pleasure to assist you with thorough, top-notch service! Thank you for giving Lexus of Concord your business and your five-star review. We hope to have the opportunity to welcome you back again down the road!

November 13, 2021

Very good service, quick turnaround. Brian made the visit simple and easy. Pleased that the service was completed faster than estimated! More

by ssaftler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Passmore
Nov 15, 2021 -

Lexus of Concord responded

It's wonderful to hear that our team delivered wonderful service. We appreciate your confidence in our team's work. Thanks, from the entire Lexus of Concord team.

November 05, 2021

All of my expectations were met which included reasonable price and timely service. As usual the service department representative Jeff Johnson, was great, very professional, but pleasant and reassuring. More

by ital45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Johnson
Nov 05, 2021 -

Lexus of Concord responded

We love meeting expectations to deliver timely service and we're pleased that Jeff was professional and pleasant to work with. --The Lexus of Concord team

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