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Lexus of Concord

Concord, CA

4.8
575 Reviews

2101 Market St

Concord, CA

94520

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Showing 575 reviews

September 07, 2021

I saw a Lexus ux online and called about it. I asked Rahul about doing a credit check to get a loan approval before I come. Since I live a distance away and have been sick. I was never told that my l More

by 20zzx4V
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rahul
Sep 15, 2021 -

Lexus of Concord responded

I apologize for any lack of communication on our end here. It is our goal to deliver a seamless and transparent purchase experience, and it is never our intention to inconvenience our guests. I assure you that we will use this feedback to better our practices moving forward. Lastly, I would appreciate another chance to speak with you to see what more I can do to assist with your car search. If you are willing to discuss this, feel free to give me a call. Thank you, Ali Hezaveh - Customer Relations Manager - 925-808-4128

September 04, 2021

YES I RECOMMEND CONCORD LEXUS SERVICES .. I been there several times already I always leave with happiness every single ones in there help me very good very PROFESSIONAL 👍👍👍 More

by Binh Nguyen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
WILLIAM HAMMOND
Sep 06, 2021 -

Lexus of Concord responded

Your recommendation means so much to all of us here at Lexus of Concord. We appreciate your support and hope to see you again next time!

September 04, 2021

Lexus of Concord is excellent, Andy was marvelous, helpful, kind and patient. I recommend the service to anyone. Transaction was smooth, and I left happy with my car. More

by Judydarrell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy
Sep 07, 2021 -

Lexus of Concord responded

Thank you for the all-around lovely review, Judy! We're so glad the Lexus of Concord team made your visit a success, and we hope you love your new car! Safe travels, and we'll see you again next time!

September 04, 2021

I have a good experience. Excellent staff and service provided More

by Enlight
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathen
Sep 05, 2021 -

Lexus of Concord responded

Thank you for the excellent review - the entire Lexus of Concord team appreciates it! Drive safe, and come visit us again next time!

September 03, 2021

I was very happy with the service I received the other day, Nathan was very patient and helpful and I would recommend his service to others. More

by Martha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan
Sep 03, 2021 -

Lexus of Concord responded

We pride ourselves on delivering a straightforward and seamless experience for our guests and are thrilled you had a positive visit with Nathan. Thank you for choosing Lexus of Concord, Martha!

August 31, 2021

First off- the Lexus 300 NX is a boss automobile. Mark was outstanding, no press, took his time answered all my questions and concerns. He clarified some things that I needed. Able to test drive 2X! The f More

by Tricia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark/ credit manager
Aug 31, 2021 -

Lexus of Concord responded

Tricia, thanks for giving Mark a shoutout! We're happy that he answered your questions and delivered a great experience. Enjoy your Lexus NX 300--it's amazing!

August 27, 2021

My last visit was just amazing - I've got all my questions addressed quickly and professionally. Everybody was very welcoming and in just few hours I've got my vehicle back. Thank you all! I'm de More

by 315101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan Sundita
Aug 30, 2021 -

Lexus of Concord responded

It's great to hear that your recent visit with us was wonderful! We appreciate your kind words about our team, and we're happy that we could get you back on the roads quickly. Thanks for the nice review of Lexus of Concord!

August 26, 2021

Great experience. Personnel have high integrity very satisfied. Made this a pleasurable experience for buying car More

by Dan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric and Daniel
Aug 26, 2021 -

Lexus of Concord responded

We're glad we could make your car-buying experience a pleasant one, Dan. Thank you for the excellent review and for taking your business to Lexus of Concord!

August 26, 2021

I needed to order a spare key. Setting up an appointment was quick and easy. I also got my car washed and vacuumed during the appointment! Everything took about 1.5hrs. I was very pleased. I also chose to w More

by Bianca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
Aug 26, 2021 -

Lexus of Concord responded

We're glad you had a pleasant visit with us, Bianca! Thank you for taking your vehicle needs to Lexus of Concord and for sharing your kind feedback - we look forward to working with you again down the road! Take care!

August 24, 2021

Everything was perfect including coffee specialy service consultant Nick Carvalho Thank you More

by Gary G Eldemir
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Carvalho
Aug 24, 2021 -

Lexus of Concord responded

Gary, thanks for sharing your experience with us! We're pleased that you loved working with Nick and that you could enjoy our coffee as well. See you next time at Lexus of Concord!

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