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Lexus of Concord - Service Center

Concord, CA

4.8
379 Reviews
Call Service Center (800) 745-6957

379 Reviews of Lexus of Concord - Service Center

Sort by
August 03, 2022

Very satisfied with service. Personnel are very friendly. Would recommend. End of wording. Done. Done More

by robertaboyd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Hammond
Report | Print
Aug 04, 2022 -

Lexus of Concord responded

Robert, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Concord team. Drive safely, and we hope to see you back!

July 29, 2022

My problem was promptly attended and in no time it got fixed. I really appreciate the way they respond to the customer. Great customer service! More

by elmer_v
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Vasquez
Report | Print
Aug 01, 2022 -

Lexus of Concord responded

Your review is music to our ears! We're overjoyed to provide timely, communicative assistance that accommodated your needs. Many safe and happy miles from everyone at Lexus of Concord!

July 24, 2022

Good friendly and professional service. Always did good job for my car. Thanks a lot ! Words More

by Lstsao
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Johnson
Report | Print
Jul 25, 2022 -

Lexus of Concord responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Concord team. Drive safely, and we hope to see you back again down the road!

July 22, 2022

Bill was very heart in getting my car fix and finished by the next day. Very grateful for that. More

by Audrey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill
Report | Print
Jul 22, 2022 -

Lexus of Concord responded

Audrey, thank you for the great review! We are so glad to hear that you had a successful service experience working with Bill and the Lexus of Concord team. Drive safely, and we hope to see you back again down the road!

July 22, 2022

I would not go to no other place with my car. The service is excellent and the friendliness of the staff, words can’t explain. Love the fact that their recommendation always work in favor of the More

by garth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan
Report | Print
Jul 22, 2022 -

Lexus of Concord responded

Thank you for the great review, Garth! We are so glad to hear that you had a successful service experience working with the Lexus of Concord team. Drive safely, and we hope to see you back next time!

July 21, 2022

The repair took too many days and I was promised my car would be washed and it was not. More

by thepeek
Friendliness
Recommend Dealer
Yes
Employees Worked With
Day 1 & 2 was Mr. Carvalho and day 3 & 4 was another service advisor
Report | Print
Jul 22, 2022 -

Lexus of Concord responded

I apologize for your vehicle taking longer than anticipated to repair. We strive to deliver a seamless and efficient service experience, and it is disappointing that we left the wrong impression. I would appreciate the chance to speak with you to see what more I can do to improve your time working with us. If you are willing to discuss this further, please feel free to give me a call. Thank you, Stephanie Reeves - Assistant Service Manager - 925-808-4154 - stephaniereeves@lexusofconcord.com

July 16, 2022

Exceptional service as usual! Thank you Concord Lexus for always delivering top rate service. Nathan, thank you too for the support you give; attention to detail is superb, prof More

by Irma.seabrook
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan
Report | Print
Jul 18, 2022 -

Lexus of Concord responded

Irma, your review is music to our ears! We're ecstatic that Nathan and the rest of the team welcomed you back with exceptional, thorough, and communicative service. Thank you for being a loyal Lexus of Concord customer!

July 14, 2022

great service and communication delivery of what they sat on time and in budget great work More

by gregendom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
nathan
Report | Print
Jul 14, 2022 -

Lexus of Concord responded

Your review is what we love to see! We're glad our team delivered excellent communication and service that accommodated your needs. Many safe and happy miles from everyone at Lexus of Concord!

July 14, 2022

Love Concord Lexus. Nick always helps me with my car and he is so great! Excellent service! More

by Liz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Jul 15, 2022 -

Lexus of Concord responded

Hi Liz–Thank you for stopping by to leave us this wonderful review of your service experience with Nick! All of us at Lexus of Concord look forward to assisting you in the future.

July 13, 2022

They were prompt and courteous. The facilities are clean and bright. This is my second LX350 from Lexus of Concord and will buy another. The advisor Jeff Johnson also did a great jo More

by kendaly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson
Report | Print
Jul 13, 2022 -

Lexus of Concord responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Jeff and the Lexus of Concord team. Drive safely, and we hope to see you back again down the road!

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