Lexus of Concord - Service Center

Good customer service! Willing to go beyond your way. Highly recommend for any type of service. Willing to go beyond your way. Highly recommend for any type of service. More

The service that I received from the Lexus dealership is superb. My service person, Jeff, goes above and beyond to ensure that I receive great service. He is a detail person, and it comes through in my inte superb. My service person, Jeff, goes above and beyond to ensure that I receive great service. He is a detail person, and it comes through in my interactions with him. More

Clean environment, lots of space, cool atmosphere and professional and courteous staff. Nice refreshment for waiting customers. professional and courteous staff. Nice refreshment for waiting customers. More

The service department is a well oiled machine. Jeff, my advisor, explained in detail and answered questions regarding the type of service my car would receive. The shuttle service with Walter at Jeff, my advisor, explained in detail and answered questions regarding the type of service my car would receive. The shuttle service with Walter at the wheel was excellent. Having my car washed was icing on the cake. More

Timely Check in. . Professional service person. Quality service. Feel confident that my car will get another 5000 miles without a hitch (knock on wood)! . Professional service person. Quality service. Feel confident that my car will get another 5000 miles without a hitch (knock on wood)! More

Bill Hammond always keeps me well informed. I know what to expect today and at my next visit. They are very fair and professional. I love my Lexus 450h and will definitely buy another when it c I know what to expect today and at my next visit. They are very fair and professional. I love my Lexus 450h and will definitely buy another when it comes time. More

Not every Lexus dealership/service dept is the same! I recently had AAA tow my IS to the nearest dealership when the car left me stranded in Daly City. The next morning they call me back and give me a I recently had AAA tow my IS to the nearest dealership when the car left me stranded in Daly City. The next morning they call me back and give me a $1400 estimate to do the repair. To me it seemed a bit unreasonable. So I called Lexus of Concord (my usual service dealer) for price check just to be sure. The repair estimate was significantly less. Needless to say, I had my car towed from the one dealership directly to the folks at Lexus of Concord and saved myself several hundred dollars! I couldn’t be happier. 😊 They always treat me and my cars with compassion and respect. More

The service was superior. Jeff was excellent, so professional so helpful & respectful. Greatly appreciate coming to our home to pick up the car & return it Jeff was excellent, so professional so helpful & respectful. Greatly appreciate coming to our home to pick up the car & return it More

As always I have never had any issues coming to Concord, all my concerns are always handled professionally. all my concerns are always handled professionally. More

The dealership contacted me to schedule appointment before I had a chance to make an appointment. Nathan Sundita listen to my concern regarding the car. Service was completed in a timely manner. before I had a chance to make an appointment. Nathan Sundita listen to my concern regarding the car. Service was completed in a timely manner. More