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Lexus of Concord - Service Center

Concord, CA

4.8
379 Reviews

379 Reviews of Lexus of Concord - Service Center

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October 01, 2024

Service advisor Tony was phenomenal and helpful throughout the process. I am thankful for his assistance. More

by Antionette L.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Oct 02, 2024 -

Lexus of Concord responded

Antionette, we're delighted to hear that Tony provided phenomenal service at Lexus of Concord. Thanks for sharing your positive experience!

September 24, 2024

The service department at Lexus of Concord is first rate. I enjoy working with service advisor Nick Carvalho. He's friendly and knowledgeable. The service visit always goes smoothly. More

by davrado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Carvalho
Sep 25, 2024 -

Lexus of Concord responded

Thank you for sharing your positive experience with our service department at Lexus of Concord! We're glad to hear that Nick has been friendly and knowledgeable during your visits. We look forward to serving you again soon!

September 12, 2024

Bill at Service delivered on time when we had our 2nd fob key synced as promised. More

by lenglibresustrina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
Sep 12, 2024 -

Lexus of Concord responded

We are happy to hear that Bill provided excellent service. Thanks for trusting Lexus of Concord and we'll see you down the road!

September 04, 2024

I was provided with good service and I received good attention from the people who helped me More

by Liz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norma Gonzales
Sep 05, 2024 -

Lexus of Concord responded

Liz, thank you for trusting Lexus of Concord with your business!

September 03, 2024

Jeff provided excellent customer service. Lexus staff are very helpful and friendly and I highly recommend Lexus of Concord. More

by Shani-institute
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Sep 03, 2024 -

Lexus of Concord responded

Thank you for the high recommendation! We're delighted to hear Jeff and our team at Lexus of Concord provided excellent customer service. We appreciate your support!

August 29, 2024

Efficient, professional and friendly. service. Service people very helpful: The waiting area is quiet and pleasant. More

by Cjb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cavallo
Aug 29, 2024 -

Lexus of Concord responded

Thank you for sharing your experience! We're glad to hear our team at Lexus of Concord provided efficient and friendly service. We appreciate your feedback about the waiting area as well!

August 09, 2024

It is always a pleasure to have my car serviced at Lexus. Everyone is polite and seemingly efficient. Norma is very pleasant and I of course love the coffee and treats. I was there for 3 hours and it was gre More

by M.shannahan
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norma Gonzales
Aug 09, 2024 -

Lexus of Concord responded

We're delighted to hear you had a pleasant experience with Norma and enjoyed the amenities at Lexus of Concord. Thanks for sharing your feedback!

August 03, 2024

I prefer Lexus of Concord because they know the car well and are knowledgeable in explaining future work that the car may need. More

by Kenji
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kham
Aug 05, 2024 -

Lexus of Concord responded

Thanks for choosing Lexus of Concord! We're glad to hear our team's expertise and thorough explanations made a positive impression. We look forward to assisting you with any future needs!

July 12, 2024

I brought my Lexus for a few maintenance jobs and things went really good. My service writer Mr Johnson kept me updated on the progress of repairs. The mechanic also pointed out that the transmission pan wa More

by Johnrolandelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson
Jul 12, 2024 -

Lexus of Concord responded

John - we're glad to hear that Mr. Johnson and the team at Lexus of Concord provided you with excellent service! Thanks for sharing your positive experience with us.

June 19, 2024

Again, I experienced the same quality service that I have come to expect from Nick and Lexus …and I wouldn’t have it any other way! More

by marlysdj50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Carvalho
Jun 21, 2024 -

Lexus of Concord responded

We're delighted to hear that Nick and the team at Lexus of Concord consistently provide you with top-notch service. Thanks for your continued trust in us!

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