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Lexus of Concord - Service Center

Concord, CA

4.8
379 Reviews
Call Service Center (800) 745-6957

379 Reviews of Lexus of Concord - Service Center

Sort by
November 16, 2021

12v battery swap done in half of the time promised, including complementary car wash, very courteous staff. More

by ACMD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Hammond
Report | Print
Nov 17, 2021 -

Lexus of Concord responded

It was our pleasure to assist you with thorough, top-notch service! Thank you for giving Lexus of Concord your business and your five-star review. We hope to have the opportunity to welcome you back again down the road!

November 13, 2021

Very good service, quick turnaround. Brian made the visit simple and easy. Pleased that the service was completed faster than estimated! More

by ssaftler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Passmore
Report | Print
Nov 15, 2021 -

Lexus of Concord responded

It's wonderful to hear that our team delivered wonderful service. We appreciate your confidence in our team's work. Thanks, from the entire Lexus of Concord team.

November 05, 2021

All of my expectations were met which included reasonable price and timely service. As usual the service department representative Jeff Johnson, was great, very professional, but pleasant and reassuring. More

by ital45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Johnson
Report | Print
Nov 05, 2021 -

Lexus of Concord responded

We love meeting expectations to deliver timely service and we're pleased that Jeff was professional and pleasant to work with. --The Lexus of Concord team

November 03, 2021

Bill is great. He is always attentive and on top of the service needs for us. More

by mconant
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill
Report | Print
Nov 04, 2021 -

Lexus of Concord responded

Thank you for stopping by to leave a great review of Bill and the team! We appreciate your business and we hope to see you back at Lexus of Concord in the future. Drive safely!

October 26, 2021

Got me in for service appointment the next day - great customer service as always, and loaner SUV was great ! More

by TJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan
Report | Print
Oct 26, 2021 -

Lexus of Concord responded

We couldn't have asked for a better review, TJ! Thank you for rating Lexus of Concord and for allowing us to help with your service - we hope to see you again next time!

October 26, 2021

Dont do mistake to bring ur car here for service. Bad experience .don't recommend More

by Roomalahmadzai
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nathan sundito
Report | Print
Nov 19, 2021 -

Lexus of Concord responded

We pride ourselves on providing excellent care for our guests and their vehicles and it's hard to hear that we let you down. I would be grateful for the chance to discuss your visit with you directly so I can ensure we are making efforts to improve for future guests. Will you please reach out to me directly if you are willing to have that conversation? Best, Stephanie Reeves - Assistant Service Manager - 925-808-4154 - stephaniereeves@lexusofconcord.com

October 26, 2021

NATHAN SUNDITA; is very professional and he is accommodating to people like me a Senior Citizen. First time we met as if he knew me for a long time. The saying The strength of a company lies in i More

by SIMEONELOHIM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
NATHAN SUNDITA
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Oct 27, 2021 -

Lexus of Concord responded

Thanks so much for giving Nathan a shoutout! We're so happy to hear that he was accommodating and friendly. We are proud to have such hardworking members on our team, and we look forward to taking care of you and your vehicle moving forward here at Lexus of Concord.

October 17, 2021

very friendly and helpful,they did a great job on my car. nice environment ( clean) More

by sonski_d
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
jeff johnson
Report | Print
Oct 18, 2021 -

Lexus of Concord responded

Thank you for the great review! We appreciate your business and hope to work with you again at Lexus of Concord. Safe travels!

October 15, 2021

Give me maximal convenience to help me to maintain my car in good running status . Greatly appreciated More

by wgzhang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norma Gonzalez
Report | Print
Oct 15, 2021 -

Lexus of Concord responded

It's our pleasure to assist you! Thank you so much for coming to Lexus of Concord for your car service needs. Have a great weekend!

October 15, 2021

Excellent service! Fast, efficient and knowledgeable staff. Will continue to use this dealership for future needs. More

by brf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan
Report | Print
Oct 18, 2021 -

Lexus of Concord responded

It's great to hear we've earned your confidence and business! We look forward to the opportunity to serve you here at Lexus of Concord again down the road. Take care!

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