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Lexus of Concord - Service Center

Concord, CA

4.8
379 Reviews

379 Reviews of Lexus of Concord - Service Center

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August 11, 2021

Great Lexus service. Bill Hammond has been providing consistent excellent service for us for a long time. He rocks! More

by TJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Hammond
Aug 12, 2021 -

Lexus of Concord responded

TJ - thank you for your excellent review and loyal business! We'll be sure to compliment Bill on his great work. Come back soon! - your friends at Lexus of Concord

August 11, 2021

This was the first time getting my car serviced and the experience was great! Friendly and knowledgeable More

by Big Guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Carvalho
Aug 12, 2021 -

Lexus of Concord responded

We're glad we made your first service visit a success! Thank you for trusting Lexus of Concord with your business - we hope to see you back again next time!

August 07, 2021

Norma was friendly, knowledgeable, prompt with service and friendly. The meeting was productive and she got me out in a timely manner More

by fpam56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norma
Aug 07, 2021 -

Lexus of Concord responded

We're grateful for your positive review of Norma and your visit to Lexus of Concord! Your business is important to us and we're so glad you gave us a chance to take great care of you. Have a great day!

July 31, 2021

Courteous, clean, friendly staff. The wait wasn't as long as I thought it would be. My car came back to me very clean! I'm very happy with Lexus More

by Marie P.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Passmore
Aug 02, 2021 -

Lexus of Concord responded

Nothing makes us happier than hearing from our satisfied guests! Thank you for being a valued Lexus of Concord customer and for leaving us a review, Marie - come back soon!

July 13, 2021

Great service for my car. Fair pricing. Great to get a loaner car. A bit confusing when you check in on who to go to but once you let them know why you’re ure there, they are very helpful and courteous. More

by gailcontreras4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan and Christine
Jul 14, 2021 -

Lexus of Concord responded

Thank you for the positive review! We certainly appreciate you taking the time to let others know what being a guest at Lexus of Concord is like. We strive to provide a seamless service experience for our guests so we will be sure to discuss your feedback. Thank you again for your support and we hope to see you next time. Take care!

July 06, 2021

Service is always great at Lexus Concord. Bill Hammond has been my go to service manager and he always takes good care of me and my car. More

by Debbie Hall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Hammond
Jul 07, 2021 -

Lexus of Concord responded

Hi Debbie - It means a lot that you receive consistently excellent service from Bill and our Lexus of Concord team. Thank you so much for trusting us with your vehicle time and time again! We look forward to our continued relationship.

June 19, 2021

I brought my Lexus ES 350 in for the 25,000 mile servicing. My service agent was Nathan, he was very friendly and thorough. The car was returned to me within about an hour and a half completely done More

by RPALTENGHI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan
Jun 21, 2021 -

Lexus of Concord responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Lexus of Concord, and we will certainly let Nathan know that you appreciate his help. If you and your Lexus ES 350 ever need anything else, don't hesitate to come back and see us again!

June 08, 2021

Excellent customer service from start to finish. Thank you to the whole Lexus of Concord service team. They fixed my mirror issue fast and efficiently. More

by andreagage
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan
Jun 09, 2021 -

Lexus of Concord responded

Andrea - It was our pleasure to assist you! Thank you for choosing Lexus of Concord for your repair needs. We are grateful for your positive feedback and hope to see you down the road.

May 06, 2021

Very professional , knowledgeable and good customer service. I didn’t had to wait long, waiting room is very well organized according to social distances rules. More

by Nishat786
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffery Johnson
May 06, 2021 -

Lexus of Concord responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Concord, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

May 02, 2021

My car was checked and did service. I was so satisfied with costumer service and my car service. I am happy with my Lexuse and it is my second Lexuse car. More

by azanjani11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian
May 03, 2021 -

Lexus of Concord responded

Thank you for the great review! We appreciate your business and are happy to hear that you are so confident in the Lexus of Concord team to get the job done. Drive safely, and we hope to see you again down the road!

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