Lexus of Concord - Service Center

Can’t say enough about my Service Advisor. He did everything I expected to keep me updated on status. However, 7-plus hours to mount 4 new tires, with an appointment, was not what I was expecting. everything I expected to keep me updated on status. However, 7-plus hours to mount 4 new tires, with an appointment, was not what I was expecting. More

I have been leasing from them for 12 years, and have always been satisfied. We love the cars we lease and always so easy to get the car serviced. always been satisfied. We love the cars we lease and always so easy to get the car serviced. More

Great service and personnel! I would highly recommend them for all service needs. Bill Hammond even delayed his lunch and waited for me to arrive to pick up my car. Way to go. them for all service needs. Bill Hammond even delayed his lunch and waited for me to arrive to pick up my car. Way to go. More

Customer service is awesome. My car was washed. I was given a ride to work an then to pick up my car. They are professional. given a ride to work an then to pick up my car. They are professional. More

Took my car in for a recall service. Great fast service. I didn’t have to wait long and they provided a loaner as well with no issues. I didn’t have to wait long and they provided a loaner as well with no issues. More

Service department has gotten progressively worse over the last couple of years. Communication is poor. I had to call to get updates. Waited 7 days to get my car fixed. Service department does absolute mi the last couple of years. Communication is poor. I had to call to get updates. Waited 7 days to get my car fixed. Service department does absolute minimum to make you feel like a valued customer. The only reason I continued to take my car to this dealership is because it is close to my house. More

My appointment went very well. Everything that needed to be done was accomplished in just 2 hours. The service department area was well organized and up to all the COVID regulations. be done was accomplished in just 2 hours. The service department area was well organized and up to all the COVID regulations. More

Bill provided me with excellent service. He was warm, efficient, and communicative regarding my options for service. I very much appreciate his professionalism and look forward to returning! efficient, and communicative regarding my options for service. I very much appreciate his professionalism and look forward to returning! More

Nick was our customer representative. He explained everything to us and was courteous. He went out of his way to walk back to his office and bring us our Bill to sign. We use walkers and are challenge everything to us and was courteous. He went out of his way to walk back to his office and bring us our Bill to sign. We use walkers and are challenged with arthritis. He brought our car up to where we had no problem driving out. The car runs beautifully now. More

Total pro service. Friendly, efficient, courteous and respectful. The service work is transparent, fair and outlined in detail. Always glad to bring the car in for it’s service here. respectful. The service work is transparent, fair and outlined in detail. Always glad to bring the car in for it’s service here. More