Lexus of Concord - Service Center

I was greeted promptly by the screener and my service agent. Service was completed ahead of the time estimated. However, the agent didn’t address the results of his examination of the source selector for agent. Service was completed ahead of the time estimated. However, the agent didn’t address the results of his examination of the source selector for the radio, which I had mentioned to him as a potential malfunction. The car’s exterior was well cleaned, but the interior cleaning wasn’t thorough. Overall, the service was very satisfactory. More

Fast, efficient and thorough service that required the minimum amount of time to ensure my car was running perfectly. I especially appreciate the car wash perk. minimum amount of time to ensure my car was running perfectly. I especially appreciate the car wash perk. More

Lexus of Concord, always do a great job. They tell you what the problem is and the price, then they take care of your car. Great job Norma what the problem is and the price, then they take care of your car. Great job Norma More

I was given a loaner that was not cleaned or checked inside. It smelled like cigarettes and I found used slippers and a feminine pad behind the drivers side. inside. It smelled like cigarettes and I found used slippers and a feminine pad behind the drivers side. More

Glad to see Bill Hammond back. He is an excellent service coordinator. Service was much better than my visit in 2019. Loaner vehicle was great. service coordinator. Service was much better than my visit in 2019. Loaner vehicle was great. More

Arrived at 8:40am for 8:45am appt. Was served at 9 am after several people who arrived after me were served. Ridiculous to wait ten until 11:21am to get my car back after what was a tire rotation! after several people who arrived after me were served. Ridiculous to wait ten until 11:21am to get my car back after what was a tire rotation! More

Fast service. Representatives are friendly. There is nothing to complain about it. Call and text whenever car service is done. Recommend to owner for needed services to maintain the car in good conditio nothing to complain about it. Call and text whenever car service is done. Recommend to owner for needed services to maintain the car in good condition. More

No complaints great service very nice service advisor very informative. Offered water and refreshments. Would definitely record this dealer service always prompt and informing and clean. very informative. Offered water and refreshments. Would definitely record this dealer service always prompt and informing and clean. More

Excellent service from Norma. Provided courtesy car without having to ask. Vehicle was cleaned. Felt part price was pretty high but it is a Lexus. without having to ask. Vehicle was cleaned. Felt part price was pretty high but it is a Lexus. More

Service was fast and Norma was great to talk to . For early morning appointments it would be nice to have a pastry with your coffee while waiting ! early morning appointments it would be nice to have a pastry with your coffee while waiting ! More