Lexus of Concord - Service Center

My service advisor met with me promptly upon my arrival. Bryan was very helpful, listened to my concerns, and thoroughly explained the scheduled service to me. Vehicle was delivered back to me at the promis Bryan was very helpful, listened to my concerns, and thoroughly explained the scheduled service to me. Vehicle was delivered back to me at the promised time and in clean condition. More

Exceptional service, staff were friendly and helpful. Neat and welcoming environment. Great idea on the"loaner." I'll definitely come back when the service is due. Kudos to the organization. Neat and welcoming environment. Great idea on the"loaner." I'll definitely come back when the service is due. Kudos to the organization. More

Excellent customer service! He knows what I need to fix the problem and he’s very knowledgeable. He provided excellent suggestions and good information about my car. I’m very satisfied customer. Great job! the problem and he’s very knowledgeable. He provided excellent suggestions and good information about my car. I’m very satisfied customer. Great job! Thanks More

Fast , courteous, friendly service. Top quality service done on time with whatever issue(s) fixed. Car cleaned by free in-house washing. If you need a loaner they try to give you a car like yours. An EXCEL done on time with whatever issue(s) fixed. Car cleaned by free in-house washing. If you need a loaner they try to give you a car like yours. An EXCELLENT dealership. More

Excellent Service I purchased my vehicle in 2012 and have taken it to this dealership ever since. I’m always pleased with the work performed by the mechanics, but most I purchased my vehicle in 2012 and have taken it to this dealership ever since. I’m always pleased with the work performed by the mechanics, but most impressed with personnel working the service desk. Mr. Brian Passmore is always courteous, responsive to my needs, and always leaves me feeling like a valued customer. Brian ensures each of my visits is a pleasant experience, and takes professionalism to a whole new level. More

Dealership is run very efficiently and to my surprise today my service man and old friend Bill Hammond was back. Bill epitomizes the best in customer service. I am so happy Bill is back!!! today my service man and old friend Bill Hammond was back. Bill epitomizes the best in customer service. I am so happy Bill is back!!! More

Went in to have back left tail light replaced. It was ordered yesterday but did not arrive. Brian P. set up appt. Positive Experience! Gave me paper work for Police if Stopped! Also will take off 2 Toll ordered yesterday but did not arrive. Brian P. set up appt. Positive Experience! Gave me paper work for Police if Stopped! Also will take off 2 Toll charges on final bill. More

Lexus service department has always delivered my car in top shape. It’s always met my expectations . From the time I check in for my appointment to the time I leave is always pleasant. Walter the shuttle d top shape. It’s always met my expectations . From the time I check in for my appointment to the time I leave is always pleasant. Walter the shuttle driver is a gem! More

Lexus of Concord Service and Brian Passmore always do a professional and efficient job. They always offer excellent service and are the best I have experienced. professional and efficient job. They always offer excellent service and are the best I have experienced. More

Brian Passmore is the best service specialist .He made sure I didn’t have a nail in my tire.He checked and said it did and had it fixed ASAP so I could be on my way to work.He made sure I was safe and hap sure I didn’t have a nail in my tire.He checked and said it did and had it fixed ASAP so I could be on my way to work.He made sure I was safe and happy Brian is definitely an asset to the Lexus team More