Lexus of Concord - Service Center

Great service and customer support Service was thorough, loaner vehicle was ready as promised. Really expedited me through and on my way. Jeff my service advisor and the entire staff we Service was thorough, loaner vehicle was ready as promised. Really expedited me through and on my way. Jeff my service advisor and the entire staff were helpful and customer friendly curt More

Excellent service very professional, will return. I received a 15,000 mile service and was offered the use of a new Lexus at no charge. I will recommend this service dept to other friends. received a 15,000 mile service and was offered the use of a new Lexus at no charge. I will recommend this service dept to other friends. More

Bill is the bomb... Great service, very courteous and received my vehicle on time. Would highly recommend for service work and will return in the future received my vehicle on time. Would highly recommend for service work and will return in the future More

I have been very happy with the service I get at this dealership. Can say enough great things about Steven Ernest. He always remember me or I should say my car and gives me the best deals. dealership. Can say enough great things about Steven Ernest. He always remember me or I should say my car and gives me the best deals. More

BEWARE!!!!!!!DO NOT GO TO THIS DEALERSHIP OR YOU MIGHT REGRET IT !!!!!!! I went to LOC for a brake job and an oil change and they damaged my car. My paint and windows felt like sandpaper when I got there, REGRET IT !!!!!!! I went to LOC for a brake job and an oil change and they damaged my car. My paint and windows felt like sandpaper when I got there, possibly overspray. The interior was also dusty. My new backseats were wrinkled and dirty. Employees said the car was just dirty. The manager was hostile and dealt without integrity. My car was in immaculate condition before I went to LOC. I was also told to purchase services that I didn't need. COMPLAINING TO MANAGEMENT HERE WAS USELESS. NEGATIVE STARS!!!! More

I had a problem in having my car serviced because of a major illness in the family. Greg was able to resolve my problem without hesitation. He gets my " outstanding" rating and personal thanks. I believ major illness in the family. Greg was able to resolve my problem without hesitation. He gets my " outstanding" rating and personal thanks. I believe that is sufficient and so the rest of this message is to satisfy the 250 character requirement. More

THIS WAS A VERY BAD VISIT - SERVICE DEPT. PERSONEL ARE THIS WAS A VERY BAD VISIT - SERVICE DEPT. PERSONEL ARE VERY INCOMPETENT. WE'VE HAD TO GO BACK MANY TIMES FOR THE SAME PROBLEMS. WOULD ABSOLUTLY NE THIS WAS A VERY BAD VISIT - SERVICE DEPT. PERSONEL ARE VERY INCOMPETENT. WE'VE HAD TO GO BACK MANY TIMES FOR THE SAME PROBLEMS. WOULD ABSOLUTLY NEVER RECOMMEND THIS DEALERSHIP TO ANYONE. IF YOU GIVE YOUR OPINION TO THESE SURVEYS - WATCH OUT BECAUSE , IF THEY ARE NOT GOOD , THEY TAKE YOU OUT OF THEIR DATABASE AND PUT YOUR VIN # UNDER SOMEONE ELSE , SO THEY DO NOT HAVE A BAD MARK TO THEIR COMPANY!!!! OF COURSE THEY WILL SAY IT WAS A MISTAKE BUT WE ALL KNOW IT TAKES A PERSON TO CHANGE SOMETHING IN A COMPUTER. I HAVE TALKED TO CUSTMER SERVICE MANY TIMES AND THEY NOTE MY COMPLAINTS, BUT THERE TOO YOU ONLY GET APOLOGIES FOR THE BAD EXPERIENCE - NO RESOLUTIONS!!!! I RECOMMEND PEOPLE STAY AWAY FROM THIS DEALERSHIP AND THE 2007 RX 350 . More

Horrible! Horrible! Horrible! Dealership! By all means never take your car here to have a service. They will completely rake every single dollar outta you and tell you everything under the sun of whats w never take your car here to have a service. They will completely rake every single dollar outta you and tell you everything under the sun of whats wrong with your car even though it runs fine. More

Brought in the car to have a leaky battery replaced. The service order required cleaning-up the acid, replacing the lugs and battery bracket. A simple repair. When the car was returned the battery was repla service order required cleaning-up the acid, replacing the lugs and battery bracket. A simple repair. When the car was returned the battery was replaced. That's it. The service tag said the clamp and lugs were replaced and were billed. However, the lugs and clamp were not replaced. And no washing of the acid took place. The car was returned. The service writer appologized. They washed the acid from surface areas by hose-nothing to neutralize the acid. The clamp was replaced. In the end I was so disappointed I removed the battery, cleaned all the acid under and around the battery with baking soda. I completed this very normal, low skill, service properly. They will not work on my car again. More