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Lexus of Concord - Service Center

Concord, CA

4.8
379 Reviews

379 Reviews of Lexus of Concord - Service Center

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December 07, 2023

We go to Lexus of Concord for maintenance on our car. Friendly, helpful service reps and employees. They don't aggressively try to upsell on services and new items, which is refreshing. They focus on pro More

by Casey23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan, Walter, don't know other names but they were great too
Dec 08, 2023 -

Lexus of Concord responded

Casey, it's great to know that you appreciate our approach at Lexus of Concord! We believe in providing solid service without the pressure. Thanks for your continued support!

December 07, 2023

Always friendly, never pushy with services. Bill always explains why he thinks something is necessary for my SUV. I always feel like my car has been thoroughly gone over and I feel safe driving More

by KathyW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Hammond
Dec 08, 2023 -

Lexus of Concord responded

Kathy, we're delighted to know that you feel well taken care of at Lexus of Concord! Bill and our team always aim for transparency when it comes to your vehicle's needs. Thanks for trusting us with your SUV!

November 30, 2023

5K miles service was completed in due time promised. Service rep Jeff was nice and answered all my questions I asked him in regards to maintenance skeds. More

by JUNO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Dec 01, 2023 -

Lexus of Concord responded

We're glad to know your service visit was completed on time and that Jeff could answer all of your questions. We appreciate the positive feedback for our team at Lexus of Concord!

November 13, 2023

Service writer Nathan was courteous and informative. Lexus of Concord is my go to place for service and accurate diagnosis of any service my RX330 may need. More

by Lex Luthress
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
Nov 14, 2023 -

Lexus of Concord responded

Lex, it's great to know that Nathan and our team at Lexus of Concord have been able to provide your RX 330 with top-notch service. Thanks for choosing us above the rest - see you next time!

November 12, 2023

This was my first trip to Lexus of Concord and was quite satisfied with the service I received there.. More

by normaiortiz
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick.
Nov 13, 2023 -

Lexus of Concord responded

We're glad to know your first visit to Lexus of Concord was a satisfying one! We appreciate the positive feedback and look forward to serving you again in the future.

November 06, 2023

I had my 5k mile servicing completed. Work was completed by the estimated completion time. My car was returned to me washed and clean inside and out. Great service and customer interac More

by dgiambastiani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Larkin
Nov 07, 2023 -

Lexus of Concord responded

We're so glad to know that you had a great experience at Lexus of Concord. Excellent customer service is our top priority and we appreciate your glowing recommendation. Here's to a smooth ride!

November 02, 2023

Minor maintenance was performed. Came in under 2 hours which was appreciated. Nick, our service rep. always does a great job, listens well and explains reasonable solutions. Excellen More

by rnpayt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know.
Nov 03, 2023 -

Lexus of Concord responded

We're glad to know that your maintenance visit was efficient and satisfactory! It's great to see Nick providing the top-notch service we aim for at Lexus of Concord. Thanks for recommending us—we appreciate it!

October 31, 2023

The car was checked for taking a road trip and was done thoroughly and timely. More

by ssvn6251
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norma Gonzales
Oct 31, 2023 -

Lexus of Concord responded

Thank you for the review! We appreciate your support and hope to see you again at Lexus of Concord!

October 31, 2023

Called on Monday for appointment, was able to come in the following day for regular maintenance. I like to wait rather than return later. Generally they wait is 2 hours—today it was about 1:50. Great dealers More

by Rugmanpaul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Sundita
Nov 01, 2023 -

Lexus of Concord responded

It's great to know you had a positive experience with Nathan and our team at Lexus of Concord. We always aim for efficient service! Thanks for your support.

October 27, 2023

I confirm I went to this dealership, and I confirm that I give it a 5. More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Carvalho
Oct 27, 2023 -

Lexus of Concord responded

Thank you for reviewing Lexus of Concord! It was so kind of you to share your experience!

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