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Lexus of Concord - Service Center

Concord, CA

4.8
379 Reviews

379 Reviews of Lexus of Concord - Service Center

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October 24, 2023

This is my third Lexus from this dealer. They are the best from sales to service. I’ve always dealt Bill Hammond in service because he’s always treated me like he really cares about my car a More

by monadawson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Hammond
Oct 25, 2023 -

Lexus of Concord responded

We're so glad to know you've had consistently great experiences with Bill and our team at Lexus of Concord! Thanks for putting your trust in us - your safety and satisfaction are our top priorities. See you down the road!

October 23, 2023

Great service very efficient and reliable service manager. Bill Hammond is a asset to Concord Lexus More

by Coley1485
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Hammond
Oct 24, 2023 -

Lexus of Concord responded

Coley, Bill is definitely an essential asset to our team at Lexus of Concord! Thank you so much for sharing your experience with us - Have a great week!

October 22, 2023

Always superb service! Thank you Scott and Lexus of Concord! Love the complimentary car wash inside and out! More

by kmorgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott, Johnathan, Bill
Oct 23, 2023 -

Lexus of Concord responded

We're glad to know you enjoyed the service and complimentary car wash at Lexus of Concord! Thanks for your support, we'll pass along your kind words to Scott.

October 19, 2023

Good morning! Always a pleasant experience. Timely, professional, reliable. Thanks for the tasty refreshments and coffee. More

by jocelynlh75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Oct 20, 2023 -

Lexus of Concord responded

Jocelyn, we're glad to know you had a pleasant experience at Lexus of Concord and enjoyed our refreshments. We appreciate your kind words about our timeliness and professionalism!

September 30, 2023

Went there for a second key delivery program and the process went smoothly and done on time promised. Aaron was super nice and very professional. Thanks More

by JUNO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Oct 02, 2023 -

Lexus of Concord responded

We're glad to know your visit for the second key delivery program went smoothly and on time at Lexus of Concord. Your kind words about Aaron's professionalism are much appreciated! Thank you!

September 28, 2023

They were completely professional. They are always timely and efficient in servicing my vehicle. I am always advised of what was done or what need to be done in the future. More

by rosalindhendricks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot their name
Sep 29, 2023 -

Lexus of Concord responded

Rosalind, we're glad to know you've had a positive experience with our team at Lexus of Concord. We always aim for efficient and professional service. Thanks for your review!

July 29, 2023

The staff at Lexus of Concord are the best! Excellent service! I highly recommend them! More

by julielyster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson
Jul 31, 2023 -

Lexus of Concord responded

Thank you for the review, Julia! We hope to see you back again at Lexus of Concord!

July 08, 2023

The service staff is excellent. Lexus of Concord delivers on time and in a professional manner. More

by Garfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Carvalho
Jul 10, 2023 -

Lexus of Concord responded

We appreciate your support and are here to help with any of your future service needs!

Jul 10, 2023 -

Garfield responded

Thank you!

June 27, 2023

Great customer service. Excellent service and staff are very friendly and helpful. Free bottled water and dough nuts are great. Service advisor Nick Carvahlo! Keep it up. More

by Sunita
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nick Carvahlo
Jun 27, 2023 -

Lexus of Concord responded

Sunita - Thank you for the kind words and five-star review. We're glad to hear that our team at Lexus of Concord provided great customer service, and we appreciate your shoutout to Nick and our team. Have a wonderful day and safe travel until we see you next time!

June 17, 2023

This was my first service visit to Lexus of Concord. Mr. Jeffrey Johnson was my Service Consultant. He was professional, friendly and accurate with his information. I appreciate his time and serv More

by Howell6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffery Johndon
Jun 19, 2023 -

Lexus of Concord responded

Thank you for the review! We appreciate the kind feedback about Jeffrey and hope to see you again at Lexus of Concord. Safe travels!

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