Lexus of Concord - Service Center

I came to Lexus dealer to have a problem with a hood cable fixed. The problem was identified quickly and it was explained to me in detail. It would take about 2 hours to get the new part obtained and in cable fixed. The problem was identified quickly and it was explained to me in detail. It would take about 2 hours to get the new part obtained and installed. For my convenience, I was offered a shuttle service to use as needed which was great. Thank you, Nathan, for your excellent service! More

Very good service took care of the things I asked then about people were very helpful and friendly about people were very helpful and friendly More

NATHAN SUNDITA always goes above and beyond with TRULY EXCEPTIONAL service! Ask for him, you will never be disappointed! EXCEPTIONAL service! Ask for him, you will never be disappointed! More

My car was taken in immediately and was ready when they said it would be. said it would be. More

Everyone I’ve dealt with at Concord Lexus have shown both courtesy as well as professionalism. courtesy as well as professionalism. More

Jeffrey C Johnson who was supposedly my service consultant was very rude and very unhelpful. Was dismissive and no help to my questions about some functions of the car that I am not familiar with. consultant was very rude and very unhelpful. Was dismissive and no help to my questions about some functions of the car that I am not familiar with. Like what can I do to get a better mileage. He said nothing!!!!! He then kept me in the heat in my car for a long time to send someone else to help me. Upon my complaints he finally sent someone to me who had no knowledge of the car and he must have known that!!! When I asked that person how to find temperature meter on my dash he told me to google it!!!!! I said while driving? He said you can pull over!!!!!!!! I am very upset. Bad experience because of him. Never had that before. I will try to take my business somewhere else. Thank you for your attention. More

Always friendly reliable service. I’m in and out quickly with no time wasted. I love that Lexus of Concord provides a “loaner” for me while my car is being serviced. Would never ta I’m in and out quickly with no time wasted. I love that Lexus of Concord provides a “loaner” for me while my car is being serviced. Would never take my car to another dealer. More

Work was completed to my satisfaction quickly and throughly . And they gave me a shuttle both ways. throughly . And they gave me a shuttle both ways. More

Professional service and good pricing. I recommend this dealer to all my friends and family. I recommend this dealer to all my friends and family. More

Friendly and knowledgeable. They make you feel very welcome and even offered cold water bottle They make you feel very welcome and even offered cold water bottle More