Lexus of Edison

Israel Cabrera gave us an excellent service wHen I Israel Cabrera gave us an excellent service w Hen I bought Lexus RX 350. I will recommend him as a sales & leasing Consultant. Nice person to do b Israel Cabrera gave us an excellent service w Hen I bought Lexus RX 350. I will recommend him as a sales & leasing Consultant. Nice person to do business with. More

My interaction was with Mr. Zahid Syed. He made the car purchasing experience very smooth and pleasant. His professionalism is par excellence. Thanks a lot. Totally satisfying Experience. purchasing experience very smooth and pleasant. His professionalism is par excellence. Thanks a lot. Totally satisfying Experience. More

I bought a Lexus RX350 from Lexus of Edison, My sales person Henry Li offered excellent customer services. i will recommend to any friend to go Lexus Of Edison person Henry Li offered excellent customer services. i will recommend to any friend to go Lexus Of Edison More

VERY BAD SERVICE CENTER. My brand new 2019 LX570 had a recurring issue- my A/C would not turn off. I complained about this at least 10 times before every maintenance check, and they would always return it recurring issue- my A/C would not turn off. I complained about this at least 10 times before every maintenance check, and they would always return it to me saying that it is turning off, and that they can't do anything about it. Of course, at the center, my fan would turn off, but as soon as I reached home, it would not. I was brought into the service manager's office, and he explained that there might be a gas tank leakage or problem and that I would have to bring in the car a couple times to figure that out. I also felt like he didn't believe me when I said the fan off wasn't turning off. Next time, I brought in a video of me pressing the off button and obviously it wasn't turning off. I was again just given a "sorry, there's nothing we can do except more tests" speech. Just now, after 2 years of going to Lexus of Edison for my maintenance, I tried Lexus of Freehold, and they solved the problem within minutes! Apparently, when the middle fridge is turned on, the A/C has to stay on as it does not have a air separate system. Lexus of Freehold did not make me spend extra money on extra service for a simple solution. DO NOT GO TO LEXUS OF EDISON. More

This is not a reputable dealer. Their selling tactic's are a Bait and Switch. My husband and I made a deal for a salesman's car with 300 miles on it with a salesman named Israel Cabrera. We went to pick u are a Bait and Switch. My husband and I made a deal for a salesman's car with 300 miles on it with a salesman named Israel Cabrera. We went to pick up and he tried to give us a different car. I would not recommend this dealership to anyone. Run don't walk, away for them! More

Henry Li our salesman was superb, we have nothing but great things to say about him. The process was so fast, no pressure making decision. He found us exactly what we were looking for. He took his time, great things to say about him. The process was so fast, no pressure making decision. He found us exactly what we were looking for. He took his time, and helped out all the way. The service was above and beyond what we expected. Ratings above five, Fantastic More

Excellent customer service provided by Mr. Li. He walked me through the purchase of my new vehicle and explained and answered and of my inquiries me through the purchase of my new vehicle and explained and answered and of my inquiries More

I recently brought my car in for an oil change service and window replacement. I was extremely unhappy with how I receive my car back from the service department. First of all, I bring my car to Lexus t and window replacement. I was extremely unhappy with how I receive my car back from the service department. First of all, I bring my car to Lexus to get the oil change done due to the service they provide and typically this includes a complimentary car cleaning. However, this time around my car wasn't cleaned due to the car wash not being opened. This wasn't mentioned to me prior to scheduling the oil change. If I knew I would get my car back dirty.... I would have taken it else where for the same level of service at a cheaper price. Secondly, I brought my car to Lexus to get my rear windshield replaced and I received the car with small particles of glass in the back seat and trunk. When we requested to have it vacuumed before sitting in the back seat of the car, the service rep said that he had no access to the vacuum, therefore he couldn't help us. My daughter was with me when we picked up the car and it was unsafe for her to sit in the back seat of the car as she could have gotten cut by the glass. This is unacceptable customer service, especially coming from a Lexus dealership. I was very unpleased with the service. More

The facility was well organized and my experience with the sale associate was very friendly and understanding. Greg Samuels was very helpful and professional with me and made my experience a very pleasant the sale associate was very friendly and understanding. Greg Samuels was very helpful and professional with me and made my experience a very pleasant one. More

I have just purchased an RX350L for my wife. She is very happy and excited. Mr. Henry from Lexus of Edison was very helpful and professional. We never had such a positive car buying experience ever before. happy and excited. Mr. Henry from Lexus of Edison was very helpful and professional. We never had such a positive car buying experience ever before. Love the new purchase - love the color - love the trim! Lexus of Edison is an amazing place, where we had stress free and pleasant experience in leasing our new RX350L. Mr. Henry and Lexus of Edison the crew have given me their full attention to all my car needs. All cars were available, so I was able to compare their options and trims side to side. Car selections (trims and colors) was amazing, and cars are available right away for purchase and/or lease. No need to wait. They listen. They’re accommodating. That was my experience with Mr. Henry Especially, I would like to thank Mr. Henry for helping me choose the right car going all the way to the right type of leasing options! Mr. Henry is an amazingly caring member of Lexus of Edison!!! More