Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of Fort Myers
Ft Myers, FL
1,001 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,001 reviews
July 16, 2025
What happened to Scanlon Lexus, aside from the new owner and Lexus of Ft. Myers business? What happened to the atmosphere, the family feel, small-town Ft. Myers ambiance? The only reason I am awarding 5 s and Lexus of Ft. Myers business? What happened to the atmosphere, the family feel, small-town Ft. Myers ambiance? The only reason I am awarding 5 stars is for Dan Hoffman, the greatest Service Advisor in the last hundred years. After 45 years as a customer with Mercedes-Benz, I should know Service Advisors. And, I purchased this RX from Scanlon ~8 years ago. Dan is awesome, but Dan doesn't figure into this review. Driving my car today, I placed a call to schedule a regular service. Computer voice: "Enter the first two letters of the first name..." "D A". Computer voice: "We have no-one listed by those letters." "D A". "We have no-one ... Enter the first two ..." "D A". "We have no-one ... Enter the first two..." "D A". Three more attempts, plus a few "*"s and "#"s and "0"s, but there is no way to back out of the menu. Call again. A couple prompts to get to my selection for "Service Department". Ha-hah, no more computer for me, I'm going human this time. "Hello, welcome to Lexus of Ft. Myers. How may I direct your call?" "Hi, Dan Hoffman, please." "Is this about a service issue?" "Yes." "And, is this regarding a change to an existing appointment or will you be initiating a new appointment?" "A new appointment." "And, have you serviced your vehicle with us before this?" "Yes." "And, under what number would you have received service prior to this?" "xxx-xxx-xxxx." "And, is that the number you are using today?" "Yes." "And, is this regarding your RX, Mr. Smith?" "That's Jones." "I'm sorry." "I said, my name is Jones. It is not Smith, you've transposed the letters." (Not my real name, but she screwed it up is the point.) "Oh, I'm sorry, yes you are correct, Mr. Jones. And..." "Why are you asking so many questions? I simply asked to be transferred to Dan Hoffman (the greatest Service Advisor in history). Oh, never mind, I will come in and talk to him in person. Good bye." Then, as I was lowering the phone to execute the turn into my drive, "And, will you be coming in tomor....?" What happened? More
by hjden
Employees Worked With
Dan Hoffman
July 14, 2025
Great service done in a very timely manner. After service was completed very slow finishing or washing vehicle. Great lounge to wait for vehicle. . After service was completed very slow finishing or washing vehicle. Great lounge to wait for vehicle. . More
by wmiddleton100
Employees Worked With
Joel Sao
July 14, 2025
Wasn’t buying in person was buying online and it was not a great experience and will not be getting another car from here again it was my second time and the first time was easy and this most recent time wa a great experience and will not be getting another car from here again it was my second time and the first time was easy and this most recent time was not good at all More
by Chadschetter5
Employees Worked With
Josue Colon Rivera
July 14, 2025
75k mile service on y GX. Ryan and his new associate were quick and professional, as was the service department. Great value, even better value for dealer service. Ryan and his new associate were quick and professional, as was the service department. Great value, even better value for dealer service. More
by pangeloni57
Employees Worked With
Ryan
