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Lexus of Fort Myers

Ft Myers, FL

4.7
1,002 Reviews

14200 South Tamiami Trail

Ft Myers, FL

33912

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Showing 1,002 reviews

June 21, 2025

Ryan was excellent and service was great Got me out in less than 2 hours More

by jfitzgerald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Sep 08, 2025 -

Lexus of Fort Myers responded

Hi, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 21, 2025

I don't think there was enough help today. Others in the waiting room said this. Never had this problem here before. If I buy another car it won't be here. More

by karen.kallmeyer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kurt Anderson
Sep 08, 2025 -

Lexus of Fort Myers responded

We appreciate your feedback and regret that your service experience fell short of expectations. I apologize for the long wait you experienced. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We’re committed to improving your experience on your next visit. If you would like to discuss this further, please don't hesitate to reach out to me. Aaron Pless, Service Director APless@Group1Auto.com

June 21, 2025

Scanlon lexus is a very friendly car dealership from the moment you walk in you could feel the vibes from everyone you encounter very professional More

by Bcoke55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Sao
Sep 08, 2025 -

Lexus of Fort Myers responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 20, 2025

We found the car we wanted online. John was extremely professional throughout the process. We would highly recommend John, and the dealer. More

by mbbradford89
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Post, Seth Ruttencutter
Sep 08, 2025 -

Lexus of Fort Myers responded

Hi, thank you for your kind review; we are happy to pass along your comments to John here at Lexus of Fort Myers! Thanks for the recommendation, and have an amazing day!

June 20, 2025

I have been coming here for a few years now and have always been treated with the utmost respect since switching. I always make sure to schedule with Dan Hoffman because he always makes sure I am taken More

by savannahsalbright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Hoffman
Sep 08, 2025 -

Lexus of Fort Myers responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Fort Myers. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 20, 2025

steve i’m my service advisor is fantastic. always polite and knowledgeable . He goes out of his way to provide excellent service More

by bobtrimarchi2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Lasker
Sep 08, 2025 -

Lexus of Fort Myers responded

Hello, thank you for your kind review; we are happy to pass along your comments to Steve here at Lexus of Fort Myers! Thank you, and have a fantastic day!

June 19, 2025

Rico’s a very good service advisor and I’m pleased with the work performed!! More

by joed2024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rico
Sep 08, 2025 -

Lexus of Fort Myers responded

Hello, we're happy you found our staff Rico to be so supportive during your experience here at Lexus of Fort Myers. Feel free to reach out to us if you need anything. Have a wonderful day.

June 19, 2025

The technician didn’t understand that the cruise control needed to be set to feel the problem More

by Sbrown9950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Glenn Bischoff
Sep 08, 2025 -

Lexus of Fort Myers responded

We apologize for the inconvenience. A manager will reach out to you soon to schedule a test drive with one of our lead technicians. We’re committed to improving your experience on your next visit. Aaron Pless, Service Director APless@Group1Auto.com

June 19, 2025

Very poor customer service; no follow up Poor communication; zero Glen has to go; doesn’t have a clue Didn’t know why I was there (had appointment for 80,000 mile service). Had to explain More

by robert9443
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Glenn Bischoff
June 19, 2025

With an appointment it took over 3 hours for a 25,000 mile checkup. All we did was rotate tires, change wiper blades and multi-point inspection. Hopefully that is not the norm. More

by rbraddavidson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Glenn Bischoff
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