
Lexus of Fort Myers
Ft Myers, FL
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I don't think there was enough help today. Others in the waiting room said this. Never had this problem here before. If I buy another car it won't be here. Others in the waiting room said this. Never had this problem here before. If I buy another car it won't be here. More
We found the car we wanted online. John was extremely professional throughout the process. We would highly recommend John, and the dealer. John was extremely professional throughout the process. We would highly recommend John, and the dealer. More
I have been coming here for a few years now and have always been treated with the utmost respect since switching. I always make sure to schedule with Dan Hoffman because he always makes sure I am taken always been treated with the utmost respect since switching. I always make sure to schedule with Dan Hoffman because he always makes sure I am taken care of and is the best advisor there. When I had a very negative experience with my closest Lexus dealership, I made an appointment with Dan and he made me feel heard, appreciated, and like family. Any time I have ever had an issue or was not 100% satisfied with my service, Dan always goes out of his way to make it right, he even wiped down my mothers car a little when it came back a little dirty on the inside, and checked the inside of my tires himself to see and tell me they were wearing down a weird way so I could fix the problem. I always enjoy seeing him for my appointments and the hour travel is worth every penny to be able to continue to work with him, because I know that my vehicle is in great hands with Dan. More
Very poor customer service; no follow up Poor communication; zero Glen has to go; doesn’t have a clue Didn’t know why I was there (had appointment for 80,000 mile service). Had to explain communication; zero Glen has to go; doesn’t have a clue Didn’t know why I was there (had appointment for 80,000 mile service). Had to explain my visit Over charged; had to challenge my bill to get it corrected More
With an appointment it took over 3 hours for a 25,000 mile checkup. All we did was rotate tires, change wiper blades and multi-point inspection. Hopefully that is not the norm. mile checkup. All we did was rotate tires, change wiper blades and multi-point inspection. Hopefully that is not the norm. More