Lexus of Fort Myers

SHODDY SERVICE THEY GET 1 STAR BECAUSE I GOT A NICE LOANER CAR. THEY FIRST TIME I TOOK MY LEXUS SC430 IN FOR SERVICE IT WAS FOR AN AIRBAG RECALL. AFTER GETTING BAC THEY GET 1 STAR BECAUSE I GOT A NICE LOANER CAR. THEY FIRST TIME I TOOK MY LEXUS SC430 IN FOR SERVICE IT WAS FOR AN AIRBAG RECALL. AFTER GETTING BACK HOME, I DISCOVERED THAT MY SEAT SETTINGS WOULD NOT SET AND MY MIRRORS DID NOT MOVE (THE MIRRORS ARE NOW OK). THEN WE FOUND A FUSE BOX COVER ON THE FLOOR UNDER THE PASSENGER SEAT, SOMETHING THAT WAS REMOVED AND NOT PUT BACK. WE TOOK THE CAR BACK FOR THE WATER PUMP REPLACEMENT, OIL CHANGE, ROUTINE SERVICE, ROTATING THE TIRES. THERE IS A BOLT MISSING FROM ONE OF THE TIRES AND WHEN WE QUESTIONED IT A COUPLE OF WEEKS LATER, THEY HAD THE NERVE TO SAY MAYBE IT WAS MISSING WHEN WE BROUGHT IT IN (WOULDN'T THEY HAVE REPLACED IT DURING THE ROTATION?). THEY SUGGESTED I DRIVE THERE-AT LEAST 1 HOUR ROUNS TRIP-TO GET A REPLACEMENT. I SUGGESTED THEY DELIVER OR MAIL ONE. ALL THIS FOR $1600+ IN SERVICE. OUTRAGEOUS!! More

Best dealership i have ever dealt with. Ray Matthews is one of the best car salesman i have ever worked with,Both he and Susann Nogales are great people to work with. Ray Matthews is one of the best car salesman i have ever worked with,Both he and Susann Nogales are great people to work with. More

My experience with Sanlon Lexus My first Lexus ever. Ray Matthews was a great help in explaining the workings of my Lexus. He took the necessary time to explain so many details to My first Lexus ever. Ray Matthews was a great help in explaining the workings of my Lexus. He took the necessary time to explain so many details to me. I would seek Ray's help in making another purchase. More

good experience We came unsure about either a new car or pre-owned with dealer certified -- we are long term owners -- we were trading 2003 Towncar with 111,000 miles We came unsure about either a new car or pre-owned with dealer certified -- we are long term owners -- we were trading 2003 Towncar with 111,000 miles -- we were satisfied that the sales representative responded to us and did not push "either/or" -- further, trade in value marched CarMax -- we are aware of the subtleties of wholesale, retail, auction etc. More

EXCEPTIONAL EXPERIENCE Ray Matthews was very helpful with the purchase of my vehicle from the beginning to the end. Great service that I must tell others. Sharon Ray Matthews was very helpful with the purchase of my vehicle from the beginning to the end. Great service that I must tell others. Sharon More

The most pleasant experience After visiting several dealerships we stopped at Scalon Lexus. We were so lucky to have Ray Matthews as our sales person. We told Ray what our needs After visiting several dealerships we stopped at Scalon Lexus. We were so lucky to have Ray Matthews as our sales person. We told Ray what our needs were, he showed us what he had to fit our needs. We visited several Dealerships but none gave us the attention and time as Ray. He gave us the attention we were buying the most expensive car on lot but far from it. We were just buying a car to leave in Florida to use two to three months a year. What a pleasant experience, thanks to Ray. Bill & Faye Shehan 02/17/2016 More

Wonderful Service from Tara Tara got me right in and left me fully satisfied. I can't wait to see her again. Very knowledgeable and understanding with the automotive industry I w Tara got me right in and left me fully satisfied. I can't wait to see her again. Very knowledgeable and understanding with the automotive industry I was truly impressed! More

Excellent Service across the board So happy with my new purchase and how personable Ray was throughout the entire process! He was very patient and made sure i was satisfied with every a So happy with my new purchase and how personable Ray was throughout the entire process! He was very patient and made sure i was satisfied with every aspect of my purchase More

New car purchase I was so impressed that Ray Matthews and Susann Nogales made me feel at ease and welcome and found a way for me to purchase the car I wanted. I was so impressed that Ray Matthews and Susann Nogales made me feel at ease and welcome and found a way for me to purchase the car I wanted. More