Lexus of Fort Myers

Second Chance! October 2014, I bought a Lexus IS 250 and absolutely LOVED it! A few months later, I found out I was expecting a child. I did a ton of research as I October 2014, I bought a Lexus IS 250 and absolutely LOVED it! A few months later, I found out I was expecting a child. I did a ton of research as I knew I wanted and needed to upgrade to an SUV. I though I interested in trading my Lexus for a Mercedes. So, that is exactly what I did. One day after I bought the Mercedes SUV I realized I made a huge mistake as I was simply not happy with the functionality or style of my Mercedes. I shamefully came back to the Scanlon dealership and found my dealer, Ken Lucas. He ensured me that all would be okay and he could find me my perfect SUV. I took my Mercedes back and canceled my contract. It was clear that the personal at Mercedes dealership was not interested in my satisfaction with a vehicle and only invested in the sale. This was quite evident as I was no treated kindly when I expressed my request. In the end, my transaction was canceled and I was able to return the Mercedes and get my IS back. Ken, along with several other team players at Scanlon, worked super hard and stayed super late on a week night to finalize my trade. I returned my IS in exchange for the RX. I am 100% satisfied with the decision I made and so pleased with the customer service I received from Scanlon Lexus. I feel like part of their family every time I enter their doors and am super happy they allowed me to have a second chance to be their proud customer. More

Leather seats cracs on 2011 RX350 normal according to Scanlo We love our 2011, Lexus RX350, from Scanlon, the best car/suv so far, beats the BMW, Audi and Mercedes we had before. BUT - still under warranty with We love our 2011, Lexus RX350, from Scanlon, the best car/suv so far, beats the BMW, Audi and Mercedes we had before. BUT - still under warranty with 35 000 miles the seats got bad wrinkles. No big deal I thought, the car is under warranty. This is normal, was the response we got from Scanlon Lexus in Fort Myers. At 45 000 miles and still under warranty the real deep cracks started to come. Normal wear and tear said Scanlon Lexus. They asked if my wife was heavy, I told she is petite. I my self is 180 pounds. Are we to heavy for the Lexus´ seats? Now, with 55 000 miles the seat is falling apart, the cracks look really bad. But Lexus denies any responsibility. This time they claim because we are the second owner. Maybe the dealership can provide us with a needle and my wife can stitch it together? Or is just this a misunderstanding that can be solved? With so many good reviews we are prepared to think so. More

My best car buying experience ever! I did my homework on the invoice and sticker of the car I wanted to buy. I was expecting multiple exchanges and possibly another trip to the dealer. I did my homework on the invoice and sticker of the car I wanted to buy. I was expecting multiple exchanges and possibly another trip to the dealer. The short story is a drove home in a new car with a great deal and no hassle the same afternoon. Ray was most helpful and handled much of the leg work while did some errands and emptied the contents of my old car at home. More

Great Experience! I recently purchased my third certified Lexus from Scanlon Lexus of Fort Myers. During this visit I worked with associate Ray Matthews. Ray made car I recently purchased my third certified Lexus from Scanlon Lexus of Fort Myers. During this visit I worked with associate Ray Matthews. Ray made car buying a pleasant experience. I would recommend anyone looking to purchase a car to see Ray at Scanlon. More

Ray Matthews Scanlon Lexus I phoned Scanlon Lexusis and spoke to Ray Matthews at the suggestion of a neighbor who had dealt with him before. I asked Ray just once for his best I phoned Scanlon Lexusis and spoke to Ray Matthews at the suggestion of a neighbor who had dealt with him before. I asked Ray just once for his best competitive pricing. He returned my call within 2 hours with pricing and availibility. I asked him to hold a Lexus until the next day noon and I would be to complete paperwork. I have bought many new cars and had some great experiences this is the best one ever thanks to Ray and his entire support team. Joe Donald More

excellent Doug Cahn, my salesman, was a pleasure to deal with. I am 78 years old,,, and I have been through more than a few cars in my lifetime. Doug was very p Doug Cahn, my salesman, was a pleasure to deal with. I am 78 years old,,, and I have been through more than a few cars in my lifetime. Doug was very patient with this cranky old customer, and gave me the best deal he possibly could.When I finished and drove away from the showroom, I felt as if I left a friend instead of a salesman. More

Wonderful people. Wonderful experience. Can't say enough good things about my experience at Scanlon Lexus. I got a great car, great price, and most importantly they were not pushy at all. Can't say enough good things about my experience at Scanlon Lexus. I got a great car, great price, and most importantly they were not pushy at all. In addition, once I decided on a car, they had me out of there within 90 minutes. I can't recommend Scanlon Lexus enough. They will be the first people I go to when my wife needs a new vehicle. Everyone there seemed very professional, but the three people I worked with most were Ken Lucas, Mark Wozny, and Robin Francis. A special thanks to Ken for taking the time a week later to explain some important features of my vehicle. More

Excellent experience Ray's approach to sales is refreshing. He has an easy, friendly manner and never once pressured me which I appreciate very much. Thanks, Ray, I will b Ray's approach to sales is refreshing. He has an easy, friendly manner and never once pressured me which I appreciate very much. Thanks, Ray, I will be back! More