Lexus of Freeport

Excellent service , more than five Stars service, I really appreciate and satisfied for the service 🙏 really appreciate and satisfied for the service 🙏 More

Brought in my brand new car which I purchased at this dealership just 6 weeks prior, with a complaint of a buzzing noise coming from the left rear seat. I provided them with a video of the problem, and a dealership just 6 weeks prior, with a complaint of a buzzing noise coming from the left rear seat. I provided them with a video of the problem, and a detailed email on how to replicate it. Twice the service department was unable to replicate the noise, and therefore couldn’t help me. I test drove it with my salesman, and he heard the sound and acknowledged something wasn’t right, just the service department refused to keep the vehicle and drive it until the problem was replicated. In addition to this, they returned my car one time with curb rash on the tires. One of the loaner cars I was given was filthy, inside and out. The last person left it a mess, and the service department didn’t clean it before issuing the car to me. I have photos but cannot attach to this review. Lexus of Freeport is a high volume dealership that does not make its customers feel important. I’m outraged at the lack of caring. Lexus as a company has the highest ratings for its dealership experience. Lexus of Freeport does not meet this high standard. In fact, I’ve been treated better at dealerships from value brands. Outraged. More

I recently purchased a Lexus RX 350 from Lexus of Freeport and it was a wonderful experience. You’re probably thinking purchasing a car at a car dealership a wonderful experience, what? Yes it was! I Freeport and it was a wonderful experience. You’re probably thinking purchasing a car at a car dealership a wonderful experience, what? Yes it was! It all had to do with the sales person. His name is, Clement Corriette. He was knowledgeable, patient, friendly, kind, not salessy (not sure that’s a real word but you know what I mean) at all. Definitely not pushy! Clement was with me throughout the entire process, no matter what came up. I would highly recommend asking for him if you ever are in need of a car, you won’t regret it. More

The financing scam - the price for the car was fair. When I said I was paying cash, the price went up outrageously - by 7k! I asked "why so much? Are you getting a kickback from the bank?" Anwer: "oh When I said I was paying cash, the price went up outrageously - by 7k! I asked "why so much? Are you getting a kickback from the bank?" Anwer: "oh no. It's just that we have reciprocal arrangements with them so we have to use financing whenever possible" What kind of Orwellian nonsense is that?!?! I went back and forth with the salesperson (who was very nice and communicative). Negotiating the shortest pre-pay penalty period as possible, eventually settling on 4 months, then down to 2 months once 4 months still didn't meet my bottom line of no more than 800 in finance charges. Once all was settled, I read in the loan application that the loan was payable with no penalty AT ANY TIME! Unbelievable - so the whole prepayment penalty rap was another lie! And the secret underlying goal is a markup of the interest rate which goes to the dealership, so they make their money on the long term backend, not just a one-time kickback. Let me be clear - I don't mind people making their money, and the way it was finally explained to me by a friend in the business is: The cars are discounted so much that the dealer is making very little money, so they build in a profit on the financing. Fine. You have to live - make your money. But do not fricking lie to my face. Moving on - I asked that the car be charged when I picked it up. .It wasn't. And finally - AFTER the deal was closed they sent me a carfax report showing that the car had been in an accident and been repaired. Not a peep about it before the deal was closed. JIV positive. Although it's more work to buy from a private seller, it's way less slimy. Unfortunately I couldn't find the car I was looking for privately. More

The dealership was great! ! Vivian Midgley was spectacular and an asset to Freeport of Lexus!! ! Vivian Midgley was spectacular and an asset to Freeport of Lexus!! More

I recommend people to come in that dealer they work with you even you have bad credit you even you have bad credit More

This is my fourth Lexus lease with Clem, and once again he delivered an excellent experience. He worked through every detail, solved challenges quickly, and made sure the numbers aligned with my budget. He he delivered an excellent experience. He worked through every detail, solved challenges quickly, and made sure the numbers aligned with my budget. He is professional, responsive, and always there when I need him. I truly value the partnership and highly recommend working with him. More

They keep their promise. They are courteous at all times. They provide loaner cars if needed. They are courteous at all times. They provide loaner cars if needed. More

Dealership staff were very pleasant and extremely helpful during the process. Johnathan and Mirza helped us through the process and got us everything we were looking for during the process. Johnathan and Mirza helped us through the process and got us everything we were looking for More

I've always received excellent services at freeport lexus I would recommend anyone to bring in his or her lexus to lexus of freeport ask for Charlie because he'll take that extra mile to assist you. I would recommend anyone to bring in his or her lexus to lexus of freeport ask for Charlie because he'll take that extra mile to assist you. More