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Lexus of Freeport

Freeport, NY

4.8
965 Reviews
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70 W Sunrise Hwy

Freeport, NY

11520

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Showing 965 reviews

September 29, 2026

I had a prior aversion to dealerships, but they were an absolute pleasure to deal with! Jayden was on top of everything and very pleasant ! More

by Mike
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jayden Fernandez
Sep 29, 2026 -

Lexus of Freeport responded

Mike, we're so glad to hear Jayden turned your dealership experience around at Lexus of Freeport! Thank you for your kind words and business. Safe travels ahead!

September 28, 2026

experience was very positive. Omar, my sales representative, was professional, courteous, and attentive throughout the entire process. He did an excellent job ensuring that my bes More

by Astsurinmsw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar
Sep 29, 2026 -

Lexus of Freeport responded

Thank you for sharing your experience with Omar and our team! We look forward to working with you again at Lexus of Freeport. Safe travels!

September 28, 2026

Great dealership excellent customer service every time I go there I enjoy the service thanks Lexus Of Freeport More

by Theonbrowne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
Sep 28, 2026 -

Lexus of Freeport responded

Thank you for sharing your feedback! We're delighted to know you always have a positive experience with our team. We appreciate your support, and we'll see you next time here at Lexus of Freeport!

September 17, 2026

Service experience at Freeport Lexus was exceptional. Keyliana , the service attendant was was very helpful and impressive with her wealth of knowledge.Best service of any Lexus delearship. Well worth th More

by Marcx47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keyleana Rodrigues
Sep 17, 2026 -

Lexus of Freeport responded

Thank you for your fantastic review and for making the trip to see us from Brooklyn! It's wonderful to hear that Keyliana's knowledge made your visit exceptional. We’re honored to be your go-to Lexus dealer in Freeport. - Lexus of Freeport

September 16, 2026

Service is great and my service rep Keyliana was very detailed and was very professional during my visit More

by JB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keyliana
Sep 16, 2026 -

Lexus of Freeport responded

Thank you for sharing your experience, JB! We’re pleased to hear you are in good hands with Keyliana. See you next time at Lexus of Freeport!

September 14, 2026

Great customer service and fast service at this dealer. Will recommend to my friends and family. More

by P.ramrup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Sep 14, 2026 -

Lexus of Freeport responded

It was our privilege to serve you, thanks so much! - The Lexus of Freeport Team

September 03, 2026

There was a chip in the windshield plus the heads up display didn’t work. When the vehicle was delivered, the wheels were covered with dirt. I now have to make an appointment with another LEXUS dealer t More

by Ejbanovic
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Chris
Sep 04, 2026 -

Lexus of Freeport responded

I apologize for the inconvenience and the condition in which your vehicle was delivered. We aim to provide a seamless and enjoyable car-buying process, and it sounds like we missed the mark here. If there's anything further we can do to assist you or make things right, please don't hesitate to reach out. Thank you, Marc Rosenfeld - General Sales Manager - 5169924100

August 28, 2026

Excellent customer experience with Jake, our salesperson. He was very thoughtful and helpful W/ our purchase. More

by ob
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake
Aug 28, 2026 -

Lexus of Freeport responded

We're glad Jake provided such excellent service! We’ll pass along your kind words to him. Thank you for choosing Lexus of Freeport!

August 19, 2026

Consumer be ware of dealer service department. All new staff and service estimates very inflated pushing exaggerated service and things that should be covered under a brand warranty coverage are n More

by rkorecki
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Conrad
Aug 21, 2026 -

Lexus of Freeport responded

Unfortunately, clogged drains due to outside influence are not able to be covered, as they are not manufacturer defects. We value you as a long-time guest and made every accommodation possible to try and help. We offered to pay your $1000 deductible, we supported your claim with Lexus and got $5000 in parts covered, and we even offered to put you into a new vehicle.

August 13, 2026

⭐⭐⭐⭐⭐ I had another wonderful experience at Lexus of Freeport! A special shout-out to Carlos, who is amazing—patient, thorough, and never makes you feel rushed or pressured. This is my second time worki More

by Maxi0824
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos
Aug 17, 2026 -

Lexus of Freeport responded

Thank you for your glowing review! We’re thrilled to hear Carlos and our Finance Manager made your experience smooth and enjoyable. We truly appreciate your loyalty and recommendation. See you next time at Lexus of Freeport!

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