Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Lexus of Freeport

Freeport, NY

Overview
Reviews
Vehicles
4.8
826 Reviews
Contact Dealership
View Awards

70 W Sunrise Hwy

Freeport, NY

11520

Directions

By Type

Showing 826 reviews

November 26, 2023

Everton was the most disrespectful sale person I’ve ever met. He speaks to other customers while I’m talking to him on his desk. lack of communication with his team that almost cause problema between me and More

by bullet88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
everton
Report | Print
Nov 26, 2023 -

Lexus of Freeport responded

I'm sorry to hear about your experience. We strive for professionalism and clear communication, so it's disappointing to learn we didn't meet those expectations during your visit. I'd like the opportunity to address this issue directly with you if possible - please reach out at a time that suits you best. Thank you, Marc Rosenfeld - General Sales Manager - 5169924100

November 23, 2023

Amazing I like Mikhail Sokolsky service he explains to me very well and I completely satisfied.Thanks very much I appreciate More

by eyshinskiy
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mikhail Sokolsky
Report | Print
Nov 25, 2023 -

Lexus of Freeport responded

Eyshinskiy, we're delighted to know that Mikhail provided excellent service at Lexus of Freeport. We appreciate your kind words and look forward to serving you again in the future!

November 17, 2023

Everton very informative. He is professional, he keeps me update from the order of my car until the day I drive it from the dealership. He explain features of the car and he e More

by Jendepass
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Everton Douglas and Terrence Kelly
Report | Print
Nov 17, 2023 -

Lexus of Freeport responded

We're delighted to know that you had such a positive experience with Everton at Lexus of Freeport! It's great to see how helpful he was in keeping you updated and explaining the features of your new car. Thanks for recommending us, enjoy your ride!

November 16, 2023

Started off rough but Joseph my car advisor made the situation pleasant and professional. I would recommend him to family and friends. More

by coegl21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph in service department , Sheila T Mancuso
Report | Print
Nov 16, 2023 -

Lexus of Freeport responded

We're glad to know that Joseph was able to turn your experience around at Lexus of Freeport. Your recommendation means a lot! We look forward to serving you, your family and friends in the future.

November 15, 2023

Felicia was helpful and friendly. The service took closer to 3 hours than the 2 hours mentioned at check-in. The car came back clean and all work seemed to be done right! More

by ethan7475
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felicia
Report | Print
Nov 17, 2023 -

Lexus of Freeport responded

We're glad to know Felicia was able to assist you at Lexus of Freeport! We apologize if the service took a bit longer than expected, but we're happy your car came back clean and everything was done correctly. Thanks for your feedback!

November 15, 2023

I had a very pleasant experience at the Freeport Lexus Dealership! The Sales Manager Marc was extremely professional and found the right person to work with me. Our Sales person Jeffrey Peralta was so re More

by Kessler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeffrey Peralta
Report | Print
Nov 15, 2023 -

Lexus of Freeport responded

Kessler, it's fantastic to know that Marc and Jeffrey provided you with such a smooth experience at Lexus of Freeport. We're glad they could help guide you through the tech package on your new RX350! Thanks for choosing us!

November 12, 2023

Relaxing and comfortable environment my sales rep was very professional and everyone else pleased experience for yourself More

by mvalroy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Everton
Report | Print
Nov 13, 2023 -

Lexus of Freeport responded

We're glad to know you had a comfortable and professional experience with our team here at Lexus of Freeport. Thanks for the positive review, we appreciate it!

November 12, 2023

The service department was very welcoming and pretty fast Joesph did well informing me of what to expect More

by PrettyT123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joesph
Report | Print
Nov 13, 2023 -

Lexus of Freeport responded

We're glad to know you had a positive experience with our service department at Lexus of Freeport. We'll be sure to share your kind words with Joseph and the team!

Nov 13, 2023 -

PrettyT123 responded

Joesph was by far the best service advisor I have met over the years. Great service and very clear on what to expect.

November 09, 2023

Great experience. Diego is very professional and patient. Excellent customer service. Thank you very much. More

by itnata7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego
Report | Print
Nov 09, 2023 -

Lexus of Freeport responded

It's great to know you had a positive experience with Diego at Lexus of Freeport. We appreciate your kind words about our customer service!

November 09, 2023

Because of the reliability of my car I haven’t be back to the dealership for any reason except checkups.In and out in a little over an hour! Great people,great dealer! More

by mebe320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Stripp
Report | Print
Nov 09, 2023 -

Lexus of Freeport responded

We're delighted to know that you've had such a positive experience with us at Lexus of Freeport! Thanks for the review. We appreciate it!

1
...
14
15
16
...
83