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Lexus of Freeport

Freeport, NY

4.8
971 Reviews
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70 W Sunrise Hwy

Freeport, NY

11520

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Showing 971 reviews

September 16, 2026

Service is great and my service rep Keyliana was very detailed and was very professional during my visit More

by JB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keyliana
Sep 16, 2026 -

Lexus of Freeport responded

Thank you for sharing your experience, JB! We’re pleased to hear you are in good hands with Keyliana. See you next time at Lexus of Freeport!

September 14, 2026

Great customer service and fast service at this dealer. Will recommend to my friends and family. More

by P.ramrup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Sep 14, 2026 -

Lexus of Freeport responded

It was our privilege to serve you, thanks so much! - The Lexus of Freeport Team

September 03, 2026

There was a chip in the windshield plus the heads up display didn’t work. When the vehicle was delivered, the wheels were covered with dirt. I now have to make an appointment with another LEXUS dealer t More

by Ejbanovic
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Chris
Sep 04, 2026 -

Lexus of Freeport responded

I apologize for the inconvenience and the condition in which your vehicle was delivered. We aim to provide a seamless and enjoyable car-buying process, and it sounds like we missed the mark here. If there's anything further we can do to assist you or make things right, please don't hesitate to reach out. Thank you, Marc Rosenfeld - General Sales Manager - 5169924100

August 28, 2026

Excellent customer experience with Jake, our salesperson. He was very thoughtful and helpful W/ our purchase. More

by ob
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake
Aug 28, 2026 -

Lexus of Freeport responded

We're glad Jake provided such excellent service! We’ll pass along your kind words to him. Thank you for choosing Lexus of Freeport!

August 19, 2026

Consumer be ware of dealer service department. All new staff and service estimates very inflated pushing exaggerated service and things that should be covered under a brand warranty coverage are n More

by rkorecki
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Conrad
Aug 21, 2026 -

Lexus of Freeport responded

Unfortunately, clogged drains due to outside influence are not able to be covered, as they are not manufacturer defects. We value you as a long-time guest and made every accommodation possible to try and help. We offered to pay your $1000 deductible, we supported your claim with Lexus and got $5000 in parts covered, and we even offered to put you into a new vehicle.

August 13, 2026

⭐⭐⭐⭐⭐ I had another wonderful experience at Lexus of Freeport! A special shout-out to Carlos, who is amazing—patient, thorough, and never makes you feel rushed or pressured. This is my second time worki More

by Maxi0824
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos
Aug 17, 2026 -

Lexus of Freeport responded

Thank you for your glowing review! We’re thrilled to hear Carlos and our Finance Manager made your experience smooth and enjoyable. We truly appreciate your loyalty and recommendation. See you next time at Lexus of Freeport!

August 03, 2026

First 5000K service at Freeport Lexus all completed well. Comfortable waiting room. Service advisor Charlie keep me informed. More

by stephen2553
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie
Aug 05, 2026 -

Lexus of Freeport responded

Hi Stephen, thank you for choosing Lexus of Freeport and for sharing your first service experience with Charlie. We look forward to assisting you again!

July 30, 2026

My husband and I walked into the Lexus dealership in Freeport and felt very at home. We were greeted by a wonderful salesman named Clemente Corriette. He was knowledgeable, professional, and quite a fun More

by Mariaparillo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clemente Corriette and Mr Joe (finance guy)
Jul 30, 2026 -

Lexus of Freeport responded

It's great to know you felt at home and well taken care of by Clemente and Joe at Lexus of Freeport. Congrats on your new car, and we’re here for any future needs. Safe travels!

July 29, 2026

My experience was exceptional no complaints. Keep up the great job. I would not hesitate to refer my friends to you. More

by chrisedouard.ce
Recommend Dealer
Yes
Employees Worked With
Keyliana
Jul 29, 2026 -

Lexus of Freeport responded

We’re so pleased to hear you had a wonderful experience at Lexus of Freeport! Referrals are the best compliments, and we truly appreciate your support, Chris. Safe travels ahead!

July 28, 2026

Probably the best dealership I’ve ever been to. From the reception desk and throughout the purchase procces. Our Salesperson, Akkil was incredibly knowledgeable and helpfu, and was so patient. He t More

by Starinthesea8
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ahkil
Jul 28, 2026 -

Lexus of Freeport responded

Thank you for the glowing review! We're thrilled that Akkil and our team made your experience at Lexus of Freeport so positive. Enjoy your new vehicle, and see you next time!

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