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Lexus of Freeport
Freeport, NY
890 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 890 reviews
October 16, 2023
Good service and Celeste is very good in the attention of the customers Y taking care of the problems y always with a smile. the customers Y taking care of the problems y always with a smile. More
by juliocubita10
Employees Worked With
Service is very important and Celeste is very good in that field
October 11, 2023
Service experience was fabulous. Wait time was short, especially considering the high volume. Car was quickly assessed and repaired within a few days. Couldn’t ask for better. Wait time was short, especially considering the high volume. Car was quickly assessed and repaired within a few days. Couldn’t ask for better. More
by AaronC
Employees Worked With
Joseph in service dept
October 11, 2023
As always, the customer service at Lexus of Freeport was exceptional from everyone I encountered. Diego, service consultant, is always courteous, knowledgeable and professional and I also want to acknowledg exceptional from everyone I encountered. Diego, service consultant, is always courteous, knowledgeable and professional and I also want to acknowledge Elizabeth Dilemme, Loaner Manager, who takes customer service to a whole new level! I highly recommend this dealership without hesitation. More
by doctordara
Employees Worked With
Diego, Elizabeth Dilemme
October 03, 2023
Charlie was very friendly and knowledgeable. He told me what was a matter with the car and how much it would cost and how long it would take. He is excellent at his job. He told me what was a matter with the car and how much it would cost and how long it would take. He is excellent at his job. More
by Fassenfeld
Employees Worked With
Freddy Batista
September 27, 2023
Another disappointing experience at lexus of Freeport. After it raining the last few days, I noticed the inside visor was wet around the drivers side of my sunroof in my 2017 Lexus RX-350. I immediatel After it raining the last few days, I noticed the inside visor was wet around the drivers side of my sunroof in my 2017 Lexus RX-350. I immediately brought it in for service. Lexus of Freeport looked at my vehicle, and my service advisor, Carlos, told me I " should call my insurance company because this is a very expensive job". I needed "mold remediation services and everything on the drivers side needs to be ripped out and replaced". I asked him how much it costs if I wasn't going to use insurance and he said the labor involved is over $5;000. alone, not counting the parts. I told him not to do the work just my NYS inspection,, and I'd be going for a second opinion. I called Ray Catena Lexus in Monmouth NJ who scheduled me an appointment for today. I went in told them what's going on with the car (not mentioning what just happened in Freeport), and they checked my vehicle out. An hour later they came back with my keys and told me "your sunroof drains were clogged so we blew out both sides, you should probably do that with every service. We checked the car, your seals are fine & there's no water accumulated on the floor and no mold inside, so you're good to go ." They handed me my keys and sent me on my way.... No charge!!!! This isn't the first time Lexus of Freeport told me I needed expensive work done when the car didn't. I use to love going to lexus of Rockville Center & I trusted them with my vehicle. Ever since that dealership was sold and they built a 'state of the art dealership in Freeport", I don't trust the Freeport service department, and rightfully so! It's apparent to me now, that someone has to pay for that new dealership; but it shouldn't be on my dime; by me being told I need services that I really don't. That's called FRAUD!!!! I won't be back! Trust me, I'll pay the tolls and spend 3 hours traveling to use Ray Catena Lexus of Monmouth any & everyday over Lexus of Freeport. Having a dealership you can trust means everything! P.s. the only reason I rated Lexus of Freeport 1 star was the inspection was free of charge.... otherwise they deserve a ZERO! More
by Mrshyde821
Employees Worked With
Service dept Carlos
September 24, 2023
The best place ever recommend to everyone. Good service, good people. Very good mechanics. Excellent mechanics Definitely recommend Good service, good people. Very good mechanics. Excellent mechanics Definitely recommend More
by robertzargarov
Employees Worked With
Clement Max Corriette, Freddy Batista, Dawn Stripp, Sheila T Mancuso, Rigaud Simon, Molly Retinger
September 21, 2023
My service at Lexus of Freeport was impeccable for the first visit. My service advisor Joseph Day, who was incredibly knowledgable and charistmatic went above, and surely beyond in regards to having my ve first visit. My service advisor Joseph Day, who was incredibly knowledgable and charistmatic went above, and surely beyond in regards to having my vehicle delivered in a timely manner as well as informing me of any questions I had. Will take my car here always More
by Mark
Employees Worked With
Joseph Day
September 18, 2023
Carlos was exceptionally helpful, knowledgeable, and made the buying process effortless and enjoyable. Four our original phone call on Friday at 11am, until we left the dealership with our new/used car o the buying process effortless and enjoyable. Four our original phone call on Friday at 11am, until we left the dealership with our new/used car on Saturday at 1pm, Carole was professional and kind. I would recommend Carole to any potential customer or employer. The finance department and the paperwork process could use some improvement. The dealership impresses with its cleanliness bustling atmosphere, and a wide selection of well-stocked vehicles. More
by L
Employees Worked With
Carlos Carias
