Lexus of Freeport

Customer Experience My wife decided that it was time, after 16 years, to purchase a new vehicle, we’ve been Volvo owner since 1987 and naturally our first stop was at the My wife decided that it was time, after 16 years, to purchase a new vehicle, we’ve been Volvo owner since 1987 and naturally our first stop was at the Volvo dealership. and it appeared as though they had limited staff to attend to the customers who were waiting. After about 15 minutes we finally spoke with a sales representative We finally met with a member of the sales team, the vehicles we saw looked very impressive however the inventory was very limited. We left our name and contact and agreed to circle back later. We decided to drive a little further East and came upon the Lexus dealership, so we decided to see what they had available. First, the valet service was a welcome surprise. We then ventured into the showroom and within a few seconds Clement greeted us. After a few pleasantries we sat down and began a dialogue on the vehicles we saw in the showroom. The conversation then led the used vehicles that were available. After looking at several used vehicles we selected two to test drive. We then settled on the purchase of a 2016 RX350. We want to acknowledge the professionalism that Clement exhibited, his knowledge of the vehicles and the ease we felt in the decision we made on the vehicle we purchased. Although the time we spent at the dealership was lengthy we both left knowing that we made a superb decision. Based on our experience we can safely assume that the same professionalism translates to the service department and we hope that this will be the beginning of a long lasting relationship. More

Wonderful and easy experience I am beyond happy with the service we received. Clement was very professional, time mannered, and thorough in getting my fiancé and I the best vehicle I am beyond happy with the service we received. Clement was very professional, time mannered, and thorough in getting my fiancé and I the best vehicle for us. We love our new car and it’s all thanks to Clement! More

Major repairs unexpected but handled with customer care Major engine repair issues handled honestly and under warranty. A loaner car was provided efficiently. The service rep kept us posted on the status Major engine repair issues handled honestly and under warranty. A loaner car was provided efficiently. The service rep kept us posted on the status of the car. No pressure was applied to incur additional expenditures. More

Clement was very personable. He made us feel very comfortable and the process was very smooth. Any questions were answered in a timly manner. Thank you Clement ! comfortable and the process was very smooth. Any questions were answered in a timly manner. Thank you Clement ! More

Very clean and attentive dealership. Nice and respectful people that work there. Straight forward. Every time I have to drop off my car they make the experience as pleasant as possible. people that work there. Straight forward. Every time I have to drop off my car they make the experience as pleasant as possible. More

Service appointment The service staff is always helpful and wanting to go the extra mile! I have been a Lexus customer for almost 30 years and RVC Lexus has been a great The service staff is always helpful and wanting to go the extra mile! I have been a Lexus customer for almost 30 years and RVC Lexus has been a great dealership! More

Great service, great SUV Vivane was a wonderful salesperson to deal with. He explained everything about the Lexus 350 in clear and exact language. During our test drive he lis Vivane was a wonderful salesperson to deal with. He explained everything about the Lexus 350 in clear and exact language. During our test drive he listened and responded to all my concerns and questions, and really made my choosing my new car a pleasure. More

When it was determined that my car would not be ready for pickup as planned, the Service department went above and beyond to accommodate my difficult work schedule. My car was delivered to me and the loaner pickup as planned, the Service department went above and beyond to accommodate my difficult work schedule. My car was delivered to me and the loaner was picked up at my office. I am extremely grateful, it was a much needed courtesy. More

I was at the dealership for a computer glitch recall. Rick was very attentive to my concerns. Rick even helped me resync my phone to the car Rick was very attentive to my concerns. Rick even helped me resync my phone to the car More

Very helpful in getting Michelin to honor tire warranty. Work done in a timely manner and a great loaner for the time my car was being serviced. in getting Michelin to honor tire warranty. Work done in a timely manner and a great loaner for the time my car was being serviced. More